Mediacom Moves to New Retail Center and
Expands Customer Service Hours in Mason City, Iowa
MASON CITY, IA – October 24, 2019 – Mediacom Communications announced today it will open the doors to its new Mason City-area customer service center on Monday, October 28. The company also announced new, extended service hours so that customers can receive
in-store assistance from 9 AM through 6 PM on weekdays and from 10 AM to 2 PM on Saturdays.
Mediacom’s new customer service center will occupy retail space in the Indianhead shopping area on the south side of 4th Street SW / Hwy 18. Located between the Walmart Supercenter and Buffalo Wild Wings, the new customer center is approximately one mile east of the building Mediacom has occupied in Mason City for many years.
Mediacom Area Operations Director, Jeff Anfinson, said the new center offers a more convenient location and significantly larger space to house a modern, technology-focused showroom where customers can test-drive products. Digital screens throughout the store will demonstrate how to seamlessly combine streaming services with TV subscriptions and connect smart home devices to home Wi-Fi networks.
“We’re transforming the experience customers receive when they come to our retail store for information and service,” Anfinson said. “We’re proud to serve Mason City and other North Iowa communities, and our service commitment is affirmed by our investment in a new customer center and expanded staffing that now includes Saturday office hours.”
Anfinson explained that after Friday, the walk-in service counter at the old office will no longer be used and the new retail location is where customers will go to exchange equipment, pay a bill, or get information. Mediacom will continue to use its older building on Hwy.18 as an operations center for the company’s broadband specialists and service technicians. Mediacom has owned that building since 2006.
About Mediacom Communications
Mediacom Communications Corporation is the 5th largest cable operator in the U.S. serving almost 1.4 million customers in smaller markets primarily in the Midwest and Southeast. Mediacom offers a wide array of information, communications and entertainment services to households and businesses, including video, high-speed data, phone, and home security and automation. Through Mediacom Business, the company provides innovative broadband solutions to commercial and public-sector customers of all sizes and sells advertising and production services under the OnMedia brand. More information about Mediacom is available at www.mediacomcable.com.