Mediacom Moves to New Retail Center and
Expands Customer Service Hours
FITZGERALD, GA – October 15, 2019 – Mediacom Communications opened the doors to its new Fitzgerald-area customer service center this week. The company also announced new, extended service hours so that customers can receive in-store assistance from 9 AM through 6 PM on weekdays.
Mediacom’s new customer service center will occupy retail space in the shopping area on the south side of Benjamin H. Hill Dr. / Hwy 107. Located near the Walmart Supercenter, the new customer center is approximately one-one half mile south of the building Mediacom has occupied in Fitzgerald for many years.
Mediacom Area Senior Director of Operations, Phil Skinner, said the new center offers a more convenient location, more parking and significantly larger space to house a modern, technology-focused showroom where customers can test-drive products. Digital screens throughout the store will demonstrate how to seamlessly combine streaming services with TV subscriptions and connect smart home devices to home Wi-Fi networks.
“We’re transforming the experience customers receive when they come to our retail store for information and service,” Skinner said. “We’re proud to serve Fitzgerald and other surrounding communities, and our service commitment is affirmed by our investment in a new customer center and extended hours.”
Skinner explained that the walk-in service counter at the old office will no longer be used and the new retail location is where customers will go to exchange equipment, pay a bill, or get information. Mediacom will no longer use its older suite on S. Grant St. since it was sold to expand the Rancho Grande restaurant next door. Mediacom had owned that suite since 1993.
About Mediacom Communications
Mediacom Communications Corporation is the 5th largest cable operator in the U.S. serving almost 1.4 million customers in smaller markets primarily in the Midwest and Southeast. Mediacom offers a wide array of information, communications and entertainment services to households and businesses, including video, high-speed data, phone, and home security and automation. Through Mediacom Business, the company provides innovative broadband solutions to commercial and public-sector customers of all sizes and sells advertising and production services under the OnMedia brand. More information about Mediacom is available at www.mediacomcable.com.