• Shop
  • Products
    • Internet
    • Television
    • Phone
    • Xpert
  • About
    • Why Mediacom
    • Spirit of Mediacom
    • News
    • Investor Relations
    • Locations
    • Contact Us
  • Support
    • My Account
    • Pay Bill
    • ANSWER CENTER
    • TROUBLESHOOT
    • HOW-TO-VIDEOS
    • Communities
    • Outage Map
  • Business
  • My Account
  • Mediacom Today
  • Business
  • Careers
  • Advertise on Mediacom
Last edited on Dec 20, 2019

State of Emergency Information for California Customers

When then Governor of California or the President of the United States declares a State of Emergency and the related disaster has resulted in the loss or disruption of the delivery or receipt of services provided by Mediacom, or has resulted in degradation of those services, the following disaster relief measures will be implemented where applicable:

  1. One-time activation fees for establishing remote call forward, remote access to call forwarding, call forwarding features and messaging services will be waived.
  2. One month of the monthly rate for the features listed in (1) above will be waived. The waiver may appear as a credit where it has been billed in advance.
  3. Service charges for installation at the customer’s temporary or new permanent location will be waived, including waiving again when the customer moves back to the disaster-affected premises.
  4. Fees for one jack and associated wiring at the temporary or new location will be waived.
  5. Fees for up to five jacks (for customers with a wiring plan) or one jack (for customers without a wiring plan), and associated wiring will be waived when the customer returns to their permanent location.

View this statement in other languages below. 

Español

汉语

漢語

Tiếng Việt

Tagalog

  • Mediacom Legal Terms & Policies
    • 911 Advisory
    • Acceptable Use Policy
    • Additional Terms & Conditions: Monthly Usage Allowance
    • Alarm Monitoring Service Addendum
    • Amendments to Arizona Universal Service Fund
    • Annual Cable Service Notice
    • CA Consumer Privacy Notice
    • California Consumer Permission to Authorized Agent
    • CCPA Affidavit of Identity
    • CCPA Verified CA Consumer Request by Authorized Agent
    • CCPA Verified California Consumer Request
    • Complaint Procedures
    • Complaint Procedures for California Residents
    • Cookies Notice
    • Copyright and Trademark Policy
    • Digital Millennium Counter Notice
    • Electronic Payments Terms & Conditions
    • Important Internet Service Practices
    • Mediacom 90-Day Satisfaction Guarantee
    • Open Internet Disclosure
    • Residential Customer and User Agreement
    • Service Commitment Agreement
    • State of Emergency Information - California Customers
    • State Tariffs
    • Subscriber Privacy Notice
    • Website Privacy Policy
    • Website Terms of Use
  • Shop
  • Shop Offers
  • Products
  • Television
  • Internet
  • Phone
  • Xpert
  • Support
  • Answer Center
  • Guided Support
  • How-To Videos
  • Communities
  • New Customer Welcome Guide
  • Outage Map
  • Account
  • Log In
  • Account Overview
  • Pay Bill
  • Settings
  • About
  • Why Mediacom
  • News
  • Spirit of Mediacom
  • Investor Relations
  • Locations
  • Contact Us
  • More Mediacom
  • Mediacom Today
  • Business
  • Careers
  • Advertise on Mediacom
  • ACF Global Main Sponsor

Copyright © Mediacom Communications Corporation.

Legal Terms, Conditions & Policies Website Terms of Use Website Privacy policy Important Internet Service Practices View Standard rates in your area Public Inspection File Interconnection Policy Compatible Retail Modems CA Consumer Privacy Notice Verifiable CA Consumer Requests Do Not Sell My Personal Information