Last edited on May 6, 2024

 

Mediacom Mobile Service Open Internet Disclosures

These disclosures describe the network management practices, performance and commercial terms that apply to Mediacom Mobile wireless broadband internet access services ("Mediacom Mobile Service," "Service" or "Mediacom"). These services utilize our mobile network partner(s)' ("MNP") mobile broadband Internet access service network, except as described below, and are subject to its network management practices and controls as explained in these disclosures. The disclosures below reflect, where appropriate, those practices and controls. These disclosures do not describe the practices, characteristics, or terms you may experience while roaming on other mobile networks.

In order to purchase Mediacom Mobile Service, you must be an existing customer of Mediacom Internet or Mediacom Business High-Speed Internet (as applicable), or you must purchase such Internet service at the time of purchase of Mediacom Mobile Service. As long as you remain a customer of Mediacom Mobile Service, your Mediacom Mobile device will have access to the Mediacom Mobile out of home Wi-Fi service.

1. Mobile Broadband Internet Performance.

Mediacom Mobile Service offers mobile broadband Internet access services over 4G LTE and 5G mobile broadband networks. Based on data from our MNP, Mediacom expects customers will experience the following speeds and latency for Mediacom Mobile Service.

Speed refers to the amount of data that can be transmitted over a given period of time, generally “megabits per second” or “Mbps.” Latency refers to the delay in the amount of time it takes for a packet of data to get from one designated point to another. Latency is primarily a function of the distance between the two points in transmission, but it also can be affected by the number and quality of connections to the network or networks used in transmission. Many applications do not require high speeds or low latency. For instance, applications like email, web surfing, and posting on social media work well even at lower speeds and are generally not affected by latency. Applications like streaming music and video may require higher speeds but are not affected by higher latency because they buffer data. Applications like real-time gaming, two-way video conferencing, and other interactive audio/video applications usually work best with high-speed connections and low latency. We disclose our network performance speed data using a Typical Speed Range (TSR) representing the range of speeds and latency that can be expected by most of their customers for each service tier offered, which is the best approximation available to us of the actual speeds and latency experienced by subscribers.

a. Speeds.

• 5G Network. Typical download speeds will range from 5-450 Mbps, with peak speeds of nearly 1 Gbps in select locations, and upload speeds will range from 2-50 Mbps.

• 4G LTE Network. Typical download speeds will range from 5-12 Mbps and upload speeds will range from 2-5 Mbps.

b. Latency.

With respect to latency for use of real-time data applications, we expect network-to-mobile device (round-trip) latency to range from 30 milliseconds (ms) to 100 ms on the 5G Network, and less than 100 ms on the 4G LTE network. The 5G latency measurement is based on relatively limited crowd-sourced data. 

c. Actual Experience. 

The actual speeds and latency you experience will depend on many factors, including, among others, the type of device, the programs running on the device, your location, the network (4G LTE or 5G), and how many other customers are attempting to use the same Mediacom resources (including both mobile broadband Internet access and other non-broadband Internet access services that share the network). Mediacom Mobile Service customers may experience slower data speeds during periods of network congestion on our MNP's network. Once the demand on the network lessens, your speed should return to normal.

2. Network Management Practices. 

Mediacom Mobile Service strives to provide Mediacom Mobile Service customers the best experience when they are using our MNP’s network. Our MNP uses reasonable network management practices that are consistent with other U.S. carriers and guidance provided by the Federal Communications Commission (FCC). The bullets below provide an overview of the network practices applicable to Mediacom Mobile Service.

• Congestion Management. Our MNP has implemented optimization technologies across its 5G and 4G LTE networks to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include video caching and sizing video files more appropriately for mobile devices. The optimization process is agnostic as to the content itself and to the website that provides it. While any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on a customer's device.

In addition, our MNP seeks to transmit video downloads or streams to smartphones at 480p or 720p, depending on the plan, unless a different video resolution is disclosed in the description of a particular plan. This practice does not make any distinction based on the content of the video or the source website. To achieve this optimization, the throughput speeds of such video downloads or streams over the 5G and 4G LTE networks are limited (which may be below the 9-56 Mbps 5G and 4G LTE download speeds typically provided). This practice results in the video provider’s content server sending the appropriate resolution video file for that speed, if available, over our 5G and 4G LTE networks (which may be below the download speeds typically provided). This practice results in the video provider’s content server sending the appropriate resolution video file for that speed, if available.

911 services are marked for prioritization to ensure that calls go through even in times of congestion.

• Quality of Service (QoS). Our MNP manages the flow of data depending on network capacity similar to other major U.S. carriers. If the cell site you are connected to begins experiencing high demand during your session, your data speeds may be slower. Once the demand on the site lessens, or if you connect to a different site not experiencing high demand, your speed should return to normal. You may also notice changes in the performance of data intensive applications such as streaming video or online gaming. The performance will return to normal as soon as the resource constraints have been relieved or you have relocated to a non-constrained location.

• Data Allowance. Our Mediacom Mobile Service plans offer different data allowances. After a line uses its data allowance, it will experience reduced speeds for the rest of the bill cycle. You may experience changes in the performance of data intensive applications such as streaming video or online gaming. Details on data allowances can be found in the descriptions of the service plans.

•  Packet Loss. Our MNP currently does not report packet loss data, and so Mediacom Mobile Service is not technically able to measure packet loss on the network. Packet loss is the percentage of packets that are sent by the source but not received by the destination. This is sometimes due to congestion along the route but may also reflect an impairment in the network.

• Device/Plan/Coverage. You must be using an approved, network compatible mobile device (“device”) and be within the network coverage area to access the network. Specifically, you must be using a 5G mobile device and be within our MNP's 5G coverage area to access the 5G network. You must be using a 4G LTE mobile device and be within our MNP's 4G LTE coverage area to access the 4G LTE network. Outside the 5G coverage area, customers with 5G mobile devices will access the MNP's 4G LTE network where it is available.

• Video Resolution. To optimize customers’ video viewing experiences on their device(s) over our MNP’s network while ensuring a high-quality experience for other users, our MNP transmits video downloads or streams to smartphones at 480p or 720p, depending on the plan unless a different video resolution is disclosed in the description of a particular plan. This practice does not make any distinction based on the content of the video or the source website. To achieve this optimization, our MNP limits the throughput speeds of such video downloads or streams (which may be below the 5-12 Mbps 4G LTE download speeds typically provided). This practice results in the video provider’s content server sending the appropriate resolution video file for that speed, if available.

• Blocking. Mediacom Mobile Service does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices.

• Data Policy. Mediacom Mobile Service does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

• Affiliated Prioritization. Mediacom Mobile Service does not directly or indirectly favor some traffic over other traffic to benefit an affiliate.

• Paid Prioritization. Mediacom Mobile Service does not directly or indirectly favor some traffic over other traffic, in exchange for consideration, monetary or otherwise.

3. Network Security Measures. 

Mediacom recognizes that a reliable network must be, among other things, a secure network. We, along with our MNP, work to protect the network against outside attacks, tampering, malicious activity, and network events that may in any way disrupt or degrade Mediacom Mobile Service customers' ability to use the network. Mediacom reserves the right at all times to intervene to protect the integrity of its services, including its Mediacom Mobile Service, and network. While Mediacom does not favor certain websites or Internet applications by blocking, throttling, or modifying particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards, we may prevent the use of certain ports that are commonly used to spread malware and engage in other malicious activity. Our MNP blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent, based on analysis and third-party intelligence. Our MNP does not block sites based on content or subject, unless the Internet address hosts unlawful content; however, all unlawful content may not be blocked. Our MNP regularly reviews and modifies the list of blocked Internet addresses, taking any off the list that are no longer perceived as a threat.

4. Roaming.

a. Roaming Usage.

Our MNP has roaming agreements in place with other mobile network providers to provide coverage in those geographic areas that are not served by our MNP's owned and operated mobile network. The use of customers' devices to access data over another provider's networks - both domestic and international - is called "roaming" usage. Our ability to make Services available to customers on these other mobile networks is based on a variety of dynamic factors, including business considerations, the terms of the agreements our MNP has at any given time with other mobile network providers, and the network technology, frequency(ies) and functionality of those networks.

b.  Roaming Availability, Quality, Speed and Charges.

Use of Mediacom Mobile Services when roaming is dependent upon the roaming provider's support of applicable network technology and functionality. Check with roaming network providers individually for support and coverage details. Devices can transmit and receive data messages without user intervention and can generate excessive unexpected charges when powered "on" outside the United States, Puerto Rico, and US Virgin Islands. Certain countries and/or carriers within a roaming zone may be unavailable while roaming. We do not guarantee the availability, quality of coverage or speed for roaming Services that are accessed using other mobile network provider networks and speeds may be reduced to 3G or 2G speeds or the roaming Service may be suspended on these networks at any time without notice.

5. Wi-Fi Access.

a.  Home, Out of Home and Third-Party Wi-Fi. 

The disclosures above do not reflect the Mediacom Mobile Service experienced by customers connected to Mediacom Wi-Fi, including the Wi-Fi service in your home or out of home Your device may automatically connect to Mediacom Wi-Fi when available unless you change your mobile device settings to inhibit such functionality. Performance over Mediacom Wi-Fi may vary based on any number of factors, such as, but not limited to, the number of other subscribers trying to use the same Wi-Fi access point at the same time, your mobile device, your Wi-Fi receiving antenna, your distance to the Wi-Fi access point, attenuation from walls, foliage and other objects between your mobile device and the access point, and interference from other mobile devices. Wi-Fi uses spectrum that the FCC has allocated for "unlicensed" use, which means that use of this spectrum is not protected from interference from other mobile devices using the same spectrum in the same geographic area. Therefore, Wi-Fi service is provided on a "best efforts" basis. When not connected to Mediacom Wi-Fi, Mediacom Mobile Service will attempt to connect over our MNP's mobile broadband Internet access service network.

b.  Additional Information About Mediacom Wi-Fi. 

Additional information concerning Mediacom Wi-Fi is available in our Open Internet Disclosures, Residential Customer and User Agreement,  Residential Acceptable Use Policy, Mediacom Business General Terms, and Mediacom Business Internet Acceptable Use Policy.  

c.  Wi-Fi Network Management. 

When Mediacom Mobile Service customers are connected to a non-Mediacom authorized Wi-Fi service, congestion management practices applicable to that connection will vary by Wi-Fi provider Mediacom uses reasonable network management practices that are consistent with industry standards. Additional information on Mediacom's congestion management practices is available here. Mediacom is not responsible for the congestion management techniques used by Mediacom authorized and non-Mediacom authorized Wi-Fi providers. If your device connects to a non-Mediacom authorized Wi-Fi service, you should consult that provider's terms of service and broadband disclosures for information about their practices.

6. Other Mediacom Wireless Facilities. 

The data component of Mediacom Mobile Service may also be provided over Mediacom’s wireless network facilities where available. Service provided over these facilities will be subject to the same network management practices described above.

7. Impact of Non-BIAS Services on the Network. 

Mediacom Mobile Service uses our MNP's mobile broadband Internet access service network and shares that network with those services and other non-broadband Internet access services that our MNP offers. When accessing Mediacom Mobile Service via a Mediacom Wi-Fi access point (out of home, home, or by one of our Wi-Fi partners), broadband Internet access service and Voice over Wi-Fi service will be delivered via the access point. When accessing Mediacom Mobile Service via another Wi-Fi network, users may share those Wi-Fi networks with other services that Mediacom does not know about or manage. As such, Mediacom Mobile Service cannot predict the other services that may share the Wi-Fi network or their impact on the Service.

8. Application-Specific Behavior. 

You may access any lawful application for use on the Mediacom Mobile Service, subject to our Open Internet Disclosures, Residential Customer and User Agreement, Mediacom Business General Terms, Mediacom Business Internet Acceptable Use Policy and our Privacy Policy discussed in these disclosures. We do not block or rate-control any specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.

9. Commercial Terms.

Mediacom offers different plans to best suit your needs. Plans have a set amount of high-speed data per billing cycle after which your data speeds may be reduced. More information about our plans is available here.

a.  Mediacom Internet. 

Service is not available in all areas. You must be a Mediacom Internet or Mediacom Business High-Speed Internet service customer to initially subscribe to Mediacom Mobile Service. Mediacom Internet and Mediacom Business High-Speed Internet services and bundles are offered on a monthly subscription basis. Subscribers are responsible for the full monthly charge for service without proration when service is terminated before the end of the 30-day billing period, subject to restrictions under applicable law, if any.

b. Mobile Hotspot Usage. 

There are no additional fees or charges for using your phone or tablet as a mobile hotspot. The Unlimited plan includes up to 5 GB mobile hotspot use per line during a billing cycle, with mobile hotspot speeds reduced to 600 Kbps for mobile hotspot use after 5 GB for the rest of the billing cycle for that line. Under the By the Gig plan, data used as a mobile hotspot will count toward the 5 GB allowance described above, with speeds reduced to 256 Kbps after 5 GB for all By the Gig data use for the rest of the billing cycle for that line.

c. Included Taxes, Fees, and Other Charges. 

Applicable taxes and regulatory fees attributable to Mediacom Mobile Service are included in the recurring monthly service fee. Applicable taxes on equipment sales and one-time charges are billed separately from the monthly service fee.

d.  Additional Fee for Disconnecting Other Mediacom Services. 

Mediacom Mobile Service customers who disconnect their respective Mediacom Internet Service or Mediacom Business High-Speed Internet Service will be charged an additional $15.00 per-month per-line for Mediacom Mobile Service. For more information about pricing, promotions, and fees for Mediacom Mobile Service, please visit the Mediacom Mobile home page. Further information on Mediacom Mobile Service's data options is available here. Pricing is subject to change.

e.  Bring Your Own Device Attachment Rules. 

You may activate devices that Mediacom has certified for use on its network, including devices not purchased directly from Mediacom. Mediacom will not activate any device that has been reported lost or stolen or associated with an account that is not in good standing.

10. Privacy Policy. 

Mediacom's privacy policy with respect to Mediacom Mobile Service are explained in our privacy policies, which are available here.

11. Questions.

If you have questions about these disclosures, cannot find what you are looking for, or have any other concerns about Mediacom Mobile Service, please review our Support section or call customer service at 855-633-4226.