Last edited on Tue Apr 23, 2019
MEDIACOM 90-DAY SATISFACTION GUARANTEE
Mediacom Services are provided in accordance with Mediacom’s relevant “Customer Agreements” as in effect and modified from time to time; the Customer Agreements can be found online at https://mediacomcable.com/legal. Capitalized words used herein shall have the meaning ascribed to them in the relevant Customer Agreements.
When subscribing to one or more of Mediacom video, data or phone Services, you agree to the terms and conditions in our Customer Agreements. The 90-day Satisfaction Guarantee covers the delivery of Service(s) and any equipment that you may rent from Mediacom. It is not a free trial period. If within the first 90 days after installation of your Service(s) you have a Service issue, contact Mediacom and report the issue. You must contact Mediacom about the Service issue, provide reasonable assistance and allow Mediacom a reasonable time to resolve the issue in order to be eligible for the 90-day Satisfaction Guarantee. If after a reasonable time, Mediacom is unable to fix the Service issue you are experiencing, then you may be eligible to cancel the affected Service and receive a refund of monthly recurring Service and equipment charges that you have actually paid to Mediacom for that Service. The refund does not include money paid for taxes (local and state), one-time installation and activation fees, transactional TV purchases (Pay-Per-View or On Demand) or transactional phone purchases (per-minute domestic and/or international long-distance, directory assistance, and operator assistance charges). The refund will come in the form of a credit first; if you continue to receive other Services with Mediacom, you will receive a credit for the Services on your next billing statement. If you cancel all Services you have with Mediacom, you will receive a credit to be applied against any outstanding financial obligations, if any, and you may receive a refund for any remaining amount.
Mediacom reserves the right to determine eligibility for the 90-day Satisfaction Guarantee and to review each request for a refund and may change these terms or discontinue the money-back guarantee at any time without notice. This Satisfaction Guarantee does not apply to the addition of premium channels, or other service or equipment added to your account unless included in an order for video, data or phone service as a new customer of that service. Your expectations, including but not limited to, how the Service(s) should be packaged, what features or functionalities should be included in the Service(s), or how the Service(s) should operate do not constitute a Service issue as contemplated under this 90-day Satisfaction Guarantee.