Last edited on Feb 25, 2019
Mediacom 90-day Satisfaction Guarantee
Mediacom Services are provided in accordance with Mediacom’s relevant “Customer Agreements” as in effect and changed from time to time; the Customer Agreements can be found online at https://mediacomcable.com/legal. Capitalized words have the meaning given to them in the relevant Customer Agreements. When subscribing to Mediacom Services, you agree to the terms and conditions in our Customer Agreements.
The 90-day Satisfaction Guarantee covers the delivery of Service(s) and any equipment that you receive from Mediacom. Mediacom may change these terms or discontinue the money-back guarantee at any time without notice.
If within the first 90 days after installation of your Service(s) you are not completely satisfied, you may cancel your Service(s) and Mediacom will refund, as described in the “Refund” section below, the monthly charges you actually paid to Mediacom and which are not listed as non-refundable below.
Refund: Unless otherwise provided by law, one-time installation and activation fees, transactional TV purchases (Pay-Per-View or OnDemand) transactional phone purchases (per-minute domestic and/or international long-distance, directory assistance, and operator assistance charges) and any data usage overage fees will not be refunded. Any refund will come in the form of a credit first; if you continue to receive other Services with Mediacom, you will receive a credit for the cancelled Services on your next billing statement. If you cancel all Mediacom Services, you will first receive a credit to be applied against any outstanding financial obligations and then receive a check for any remaining amount.