• Shop
  • Products
    • Internet
    • Television
    • Phone
    • Digital Home
    • Xpert
  • About
    • Why Mediacom
    • News
    • Blog
    • Investor Relations
  • Support
    • Manage My Account
    • ANSWER CENTER
    • HOW-TO-VIDEOS
    • Communities
    • Locations
    • Contact Us
  • Business
  • My Account
  • Business
  • Careers
  • Advertise on Mediacom
Last edited on Feb 3, 2017

Mediacom Complaint Procedures

In the event you experience a problem with your bill or services, you can call Mediacom at 1-855-MEDIACOM, which is available 24 hours a day. If a complaint remains unresolved, you may elect to write a brief explanation of the complaint and actions taken, and bring them to the attention of Mediacom's corporate office by mailing to Mediacom, Attention: Legal Department, 1 Mediacom Way, Mediacom Park, NY 10918. During the dispute period, we will not terminate service provided you pay the undisputed portion of any outstanding or future bills.

If your dispute remains unresolved (after contacting Mediacom first), local governments may designate individuals, councils, boards, committees, or commissions to assist in resolving complaints and ensure compliance with all laws and regulations. Please consult the local franchise authority listed on your monthly billing statement. If you reside in one of the following states, you can contact the state agency applicable to the state you live in.

  • Iowa customers may request assistance from the Iowa Utilities Board (IUB) by calling 877-565-4450, emailing customer@iub.iowa.gov or sending a letter to Customer Service, 1375 E. Court Avenue, RM 69, Des Moines, Iowa 50319-0069.
  • Michigan customers may request assistance from the Michigan Public Service Commission (MPSC) by calling 1-800-292-9555 or visiting www.michigan.gov/mpsc.
  • North Carolina customers may request assistance from the Consumer Protection Division of the Attorney General's Office of the State of North Carolina at https://www.ncdoj.gov/protecting-consumers/mail-cable-tv/cable-tv/.
  • Mediacom Legal Terms & Policies
    • 911 Advisory
    • Additional Terms & Conditions: Monthly Usage Allowance
    • Alarm Monitoring Service Addendum
    • Amendments to Arizona Universal Service Fund
    • Annual Cable Service Notice
    • CCPA Consumer Request by Authorized Agent
    • CCPA Permission to Authorized Agent
    • Complaint Procedures
    • Complaint Procedures for California Residents
    • Cookies Notice
    • Copyright and Trademark Policy
    • Digital Millennium Counter Notice
    • Electronic Payments Terms & Conditions
    • Electronic Record and eSignature Notice
    • Important Internet Service Practices
    • Information for Law Enforcement
    • Mediacom 90-Day Satisfaction Guarantee
    • Open Internet Disclosure
    • Privacy Policy
    • Residential Acceptable Use Policy
    • Residential Customer and User Agreement
    • Service Commitment Agreement
    • SMS Terms and Conditions
    • State of Emergency Information - California Customers
    • State Tariffs
    • Website Terms of Use
  • Shop
  • Shop Offers
  • Products
  • Television
  • Internet
  • Phone
  • Digital Home
  • Xpert
  • Support
  • Answer Center
  • How-To Videos
  • Communities
  • New Customer Welcome Guide
  • Outage Map
  • Locations
  • Contact Us
  • Account
  • Log In
  • Account Overview
  • Pay Bill
  • Settings
  • About
  • Why Mediacom
  • News
  • Blog
  • Investor Relations
  • More Mediacom
  • Business
  • Careers
  • Advertise on Mediacom
  • ACF Global Main Sponsor

Copyright © Mediacom Communications Corporation.

Legal Terms, Conditions & Policies Website Terms of Use Privacy Policy Important Internet Service Practices View Standard rates in your area Public Inspection File Interconnection Policy Compatible Retail Modems Verifiable CA Consumer Requests Do Not Sell or Share My Personal Information View Bolt Rates in Your Area Bolt Legal Home Information for Law Enforcement