Last edited on Fri May 5, 2017

Mediacom Complaint Procedures

In the event you experience a problem with your bill or services, you can call Mediacom at 1-855-MEDIACOM, which is available 24 hours a day. If a complaint remains unresolved, you may elect to write a brief explanation of the complaint and actions taken, and bring them to the attention of Mediacom's corporate office by mailing to Mediacom, Attention: Legal Department, 1 Mediacom Way, Mediacom Park, NY 10918. During the dispute period, we will not terminate service provided you pay the undisputed portion of any outstanding or future bills.

If your dispute remains unresolved (after contacting Mediacom first), local governments may designate individuals, councils, boards, committees, or commissions to assist in resolving complaints and ensure compliance with all laws and regulations. Please consult the local franchise authority listed on your monthly billing statement. If you reside in one of the following states, you can contact the state agency applicable to the state you live in.

  • Iowa customers may request assistance from the Iowa Utilities Board (IUB) by calling 877-565-4450, emailing customer@iub.iowa.gov or sending a letter to Customer Service, 1375 E. Court Avenue, RM 69, Des Moines, Iowa 50319-0069.
  • Michigan customers may request assistance from the Michigan Public Service Commission (MPSC) by calling 1-800-292-9555 or visiting www.michigan.gov/mpsc.
  • North Carolina customers may request assistance from the Consumer Protection Division of the Attorney General's Office of the State of North Carolina at www.ncdoj.com/cable.