Last edited on Thu Jun 20, 2019
Annual Cable Service Notice
Mediacom accepts the following forms of payment: cash, check, credit card, debit card, one-time Electronic Funds Transfer or Auto-Pay set up through our Electronic Bill Payment Procedures. Payments can be made by mail, in person at your local Mediacom customer office, online at www.mediacomcable.com (go to Account > Pay Bill) or by calling Mediacom at 855-633-4226, or other Mediacom payment locations.
Payment by Check and Money Orders: Payment by check or similar instrument is considered timely only upon processing by Mediacom or our third-party processing agents on or before the due date. Please make sure to allow sufficient time when mailing your payment to ensure it is processed by the due date. Any communication from you on or accompanying a check or any other form of payment will not be effective as notice to Mediacom, and such statements as “payment in full” or similar language will not bind Mediacom.
Payment by Credit or Debit Card: Mediacom charges your credit or debit card on file for all amounts you owe. You must notify Mediacom promptly of any change in credit or debit card information, including cancellation of any card used for payment or inadequate balance to make a committed payment.
Electronic Bill Payment Service: You may choose to enroll in Mediacom’s electronic bill payment service to make either a one-time payment or to sign up for automatic recurring payments (“Autopay”). Payments will be made by either electronic funds transfers made directly from your bank account or through use of your debit card (each an "EFT") or by charging your credit card account. By using Mediacom’s Electronic Bill Payment Service (“EBP”) Service for a one-time payment of a billing statement, you authorize Mediacom to obtain payment in the amount due for such billing statement from your designated bank or credit card account. By using the EBP Service for AutoPay, you authorize Mediacom to obtain payment in the amount of the total due for each monthly billing statement from your designated bank or credit card account on a recurring basis until you terminate the authorization.
Please visit https://mediacomcable.com/legal/electronic-payments for the full terms and conditions of Mediacom’s Electronic Bill Payment Service.
If, after first contacting Mediacom, your dispute remains unresolved, local governments may designate individuals, councils, boards, committees, or commissions to assist in resolving complaints and ensure compliance with all laws and regulations. Please consult the local franchise authority listed on your monthly billing statement. If you reside in one of the following states, you may contact the state agency applicable to the state you live in. In the event you experience a problem with your bill or Services, you can call Mediacom at 855-633-4226, which is available 24 hours a day. If a complaint remains unresolved, you may elect to write a brief explanation of the complaint and actions taken, and bring them to the attention of Mediacom's corporate office by mailing to Mediacom, Attention: Legal Department, 1 Mediacom Way, Mediacom Park, NY 10918. During this dispute period, we will not terminate Service provided you pay the undisputed portion of any outstanding or future bills.
Iowa customers may request assistance from the Iowa Utilities Board (IUB) by calling 877-565-4450, emailing firstname.lastname@example.org or sending a letter to Customer Service, 1375 E. Court Avenue, RM 69, Des Moines, Iowa 50319-0069.
Michigan customers may request assistance from the Michigan Public Service Commission (MPSC) by calling 1-800-292-9555 or visiting www.michigan.gov/mpsc.
North Carolina customers may request assistance from the Consumer Protection Division of the Attorney General's Office of the State of North Carolina at www.ncdoj.com/cable.