“If you’re passionate and goal-oriented, you have the ability to grow. I feel more appreciated here than I’ve ever felt at any other company.”
– Damita, Team Lead Associate in Lead Collections
BROADBAND SPECIALIST I
Broadband Specialist I is the entry level field technician job at Mediacom. Here you will be primarily focused on new installations of our cable television services. You’ll drive a company van, go into customer homes, and represent Mediacom each and every day to our customers. You’ll learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have in regard to installation. Basic troubleshooting from the tap to the customer premises equipment may also be performed..
BROADBAND SPECIALIST II
The Broadband Specialist II performs all the duties of an Broadband Specialist I plus installation of high speed data networking, including routers, for transmission or transport of voice, multimedia, or data. You’ll also begin complete service work in customer homes, apartments, and commercial properties along with routine maintenance and repair.
BROADBAND SPECIALIST III
A Broadband Specialist III is our most experienced customer facing technician. You will perform installations, service changes, disconnects, and more for all of our residential products and services. As a Peer Coach, you will support new technicians as they learn the job. Your responsibilities will also include daily organization of service calls, customer relations, problem solving, maintenance duties, and serve as a field-based subject matter expert.
BROADBAND SPECIALIST IV
Once you’ve mastered the customer facing technical job, a Broadband Specialist IV works primarily on the Mediacom side of the network as opposed to inside the customer home. Here you’re responsible for expansion, maintenance, and repair of our entire cable television and high speed data networks. For instance, If there is an outage that affects 10’s or 100’s of customers, you’ll fix it. This is a very vital and fulfilling role at Mediacom and one you’ll be prepared for as you work hard and gain experience.
A Supervisor, Technical Operations manages a team of Installers, Installer Technicians, and Service Technicians. Here you’ll provide daily technical direction to your team so that the highest possible quality of service for our customers is maintained. You will also hire, train, evaluate, supervise and oversee work schedules of your technicians, as well as any contracted installers.
The Manager, Technical Operations manages one or more customer facing field technician teams within a cable system. Here your focus widens as you organize and direct the technical operations of all cable systems within your assigned area. You will focus on key metrics used to measure the efficiency of your teams and service provided. It will also be your responsibility to retain fully staffed, functional teams of technicians.
The Director, Technical Operations is responsible for the overall leadership of regional technical operations, technical operations managers (TOM), and cable systems in the region. This position provides leadership and guidance to the system’s technical workforce. This position plans and may strategically devise reports to analyze operations, identify problems, and recommend corrective solutions. The Director plans, organizes, directs, and is ultimately responsible for technical operations of all cable systems within the region.
Installation & Service
The Installation and Field Technician team do much of their work in the customer's home. You’ll learn new technology, provide superior customer service, and help us build lasting relationships. If variety and exciting challenges define your ideal job, look no further. You’ll gain experience installing and maintaining cutting-edge technology in an evolving environment with plenty of room for growth.
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Our Sales team forms a living link with the communities we serve, and begin building lasting relationships with residential and business customers to ensure success and spectacular service down the road. You'll experience the thrill of closing a deal and the satisfaction of making a real difference in the world around you, all backed by solid job security and comprehensive benefits.
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Commercial Account Representatives establish new relationships with businesses of all sizes by offering powerful, reliable, and affordable data, voice, and video services.
ADVERTISING ACCOUNT EXECUTIVE
Advertising Account Executives serve as representatives of OnMedia, the advertising sales division of Mediacom. You’ll sell powerful advertising products and services to local businesses and organizations. You will work to ensure customer satisfaction by providing customized solutions for commercial time, ad production and other new digital products (such as target digital display ads).
KEY ACCOUNT EXECUTIVE
The Key Account Executive focuses on providing strategic custom voice and data communications solutions to business customers in the government, education, and medical industries.
NATIONAL ACCOUNT EXECUTIVE
National Account Executives focus on managing all aspects of strategic communications relationships (including robust fiber-based networks and enterprise level voice & data services) to business customers across the region or nation.
Telemarketing Representatives contact new or existing customers by telephone to sell video, internet, and phone services.
When customers contact Mediacom, the Customer Sales & Service Representative ensures they receive great support while keeping them informed, offering the latest products and services we have to offer.
Our Corporate IT Engineering teams support our internal and external service infrastructure, provide technical support, and maintain our over 46,000 miles of plant that bring our services to customers.
Our Corporate IT Engineering teams are responsible for the design, implementation and maintenance of our network infrastructure and critical systems that serve our customers and employees.
This is where it all begins. From managing our 46,000 miles of cable to maintaining our state-of-the-art fiber network, enterprise applications, platforms and systems, you’ll innovate and drive the latest technologies that enhance the lives of our customers and support our employees and operations.
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You’ll be the voice of the Mediacom family, the first person customers interact with, and the positive force that wins customer loyalty. If you are a skilled communicator that is organized, resourceful, and patient, we invite you to experience your success at Mediacom in this important job.
We’re proud to serve the entire Mediacom family as one of the premier employers in Orange County, New York. You’ll find professional opportunities in Accounting, Finance, Human Resources, IT/Engineering, Marketing, and more in our brand new 110,000 square feet state-of-the-art facility. Start your path to success today.