Last edited on Jul 1, 2021
Mediacom Bolt Internet Service Subscriber Privacy Notice
This Subscriber Privacy Notice (“Notice”) applies to subscribers to Mediacom Bolt Internet Service (“Service”).
In providing the Service, we obtain information about you and your use of the Service. This Notice tells you our policies regarding the collection, retention, use and disclosure of that information. It applies to all kinds of accounts, including residential, commercial and governmental. If you are a non-residential subscriber, you may have a separate agreement with us that has terms that differ from these policies. If so, that separate agreement will govern. If you also subscribe to phone service, you should read Mediacom’s Subscriber Privacy Notice, located online at https://mediacomcable.com/legal/subscriber-privacy-notice/, as it applies to your phone service.
We sometimes use the word “customer,” “you” or “your” to refer to any subscriber to a Service and to the operator of the relevant cable system as “Mediacom” “we,” “our” or “us.”
We sometimes try to help you understand a statement we make by giving an illustration using the words “for example,” “such as,” “includes,” “including” or something similar. When doing this, we do not intend to limit the scope of the statement to just the specified items or situations.
Some information is obtained when the Service is used, but we typically cannot tell if the actual user is you (the account holder) or someone else using your account, such as a spouse, child, employee or visitor/guest. Because such usage is through devices associated with or logged into your account, we attribute all usage data to you and treat it in the same way as we describe for information about your personal usage. You should assure that people who use the Service through your account are aware of the policies in this Notice.
The Service may allow you to interact with companies and individuals who Mediacom does not control. By doing so, you may enable them to independently learn information about you. In addition, outdoor antennas, antenna power supply, Wi-Fi routers and other devices used to provide the Service are manufactured and supplied to us by third parties that we do not control. In theory, the devices could be set up to gather information about usage or even monitor activities at your service location and report the data back to some third party. The policies in this Notice do not apply to information that you independently provide to any third party; Mediacom is not responsible or liable for any third party’s collection, use or disclosure of any such information.
Special Rules Apply to “Personal Information.”
Some of the information Mediacom obtains from you or your use of our Services is “personal information,” meaning it is information that can be associated with you. If you are a California customer, the California Consumer Privacy Act (CCPA) expands the definition of “personal information” and grants California consumers the right to know what personal information a business collects, sells, or discloses about them. Please read our Privacy Notice for California Consumers located at mediacomcable.com/legal/ccpa-privacy-notice/.
The Kinds of Information We Collect and How We Get It.
We obtain various kinds of information about you or the use of the Service in a number of different ways. Subject to our policies in this Notice and applicable law, this may include any or all of the following:
Information You Provide or Other Basic Account Information. When you sign up for the Service or during the course of your customer relationship with us, you may give us information we use to set up and manage your account and related purposes. Such information may include your name, service address, billing address, work address, email address, home telephone number, work telephone number, mobile phone number, date of birth, social security number, driver’s license number, credit card, debit card and bank account information and other financial and non-financial information.
We may collect other information, such as the Service options you have chosen; the features and functionalities of our Service and equipment that you access or use; the number, location within your home and configuration of personal computers, wi-fi routers or other Service-related equipment; equipment maintenance and repair records; a record of whether you rent or own your service location; a record of any violations and alleged violations of Service terms or policies; complaints or requests or legal demands for information made by third parties.
We record and store written, email, telephone or other communications with you, such as your inquiries or complaints or responses to customer satisfaction surveys or other inquiries we initiate.
Virtually all of this information can be considered “personal information” because the data is or can reasonably be linked to you. However, personal information may be aggregated, deidentified or anonymized so that it no longer meets the definition of “personal information.”
Data from Our Records and Third Parties. We may use the data we have about you to gather additional information from our records or third parties. For example, when you order the Service, we may check our records to see if you were previously our customer, if so, whether there is an outstanding balance. As another example, we may obtain information about your credit record from a credit reporting agency or other source in order to assess your creditworthiness. As discussed more below, we may also obtain data about you or your household, business or organization from marketing, consumer research and other companies that sell demographic or other information about individuals or businesses they independently collect.
Data Collected Through Our Systems. Our Service requires us to connect our facilities with devices that you use to receive the Service. These connections and your use of them results in the automatic collection by our systems of certain kinds of information. We may also be able to remotely access those devices in your service location to obtain information for network management, diagnostic, troubleshooting or other purposes.
When subscribing to the Service, our systems may automatically collect information about your Service usage, such as when you log onto or off of the Internet. They are also capable of recording data about your Internet usage of the type that is captured by the third parties that own the browsers, search engines and other online resources that you use. We sometimes call these kinds of information “Internet navigation data.” We also collect information about resource consumption, such as the amount of “bandwidth” you consume in uploading, downloading and streaming content. In addition, if you take advantage of our offer of email accounts, then we know your email addresses for those accounts and know or have the ability to learn about their use, including the other email addresses with which you communicate and email content. It is our policy not to access email content unless required by law.
In general, each device at your service location through which we provide the Service has a unique code or other identifier that we need to know in order to provide that Service. Similarly, we assign a separate “Internet Protocol” or “IP” address to each computer, tablet or other personal device that is used to access the Internet through our Internet access Service, and this is different from the device identifier. We keep records that allow these identifiers to be traced to your account.
If a device you employ for one of our Services comes with or allows you to install user applications or “apps,” our systems may be able to determine the apps you use and collect usage information such as date, time and duration of use.
The Purposes for Which Mediacom Uses Collected Information.
General Uses. Subject to applicable law, the provisions of this Notice and your “opt-out” rights described below, we use collected information as necessary to render our Service to you; for related business activities such as account set-up, billing, collection, marketing and customer support; to detect and address unauthorized reception; and for tax, legal, accounting and other purposes related to our business, including to:
Ensure you receive the Service for which you have subscribed and perform troubleshooting;
Improve the quality and attractiveness to you of our Service and the ads you see when using it;
Make sure you are being billed properly and pay for the Service you receive;
Assess your creditworthiness;
Send you pertinent announcements about the Mediacom Service you receive;
Respond to your questions, issues, orders or requests;
Provide our third-party vendors, agents, consultants and legal, accounting and other advisors with information reasonably necessary for them to perform their obligations, duties and functions;
Obtain additional information about you or your household, business or organization from third parties;
Send promotional material to you about other products and Services available from Mediacom or others and determine which such products or Services are most likely to be of interest to you;
Obtain additional information, perform data analyses and work with third parties in order to enhance the value to you and consistency with your perceived or expressed interests and preferences of the programming, content, advertising and Services that are made available to you, including through delivery to you of customized content and targeted advertising and personalized offers for products and Services that may be of interest to you;
Protect our rights and enforce our terms and policies regarding our Services; and
Investigate and respond to complaints, inquiries or legal process from government, law enforcement, copyright owners or other third parties.
Uses with Your Consent. We may use collected information for other purposes with your consent, if such consent is required by law. In addition, our written or electronic terms of service for the Service contain a provision constituting your consent to the collection, use and disclosure of information about you and your account as described in this Notice.
Use in Connection with Creating De-Identified Data. Access to aggregate and deidentified data about the users of our Services can be beneficial to us and our customers and also may enable us to generate additional revenues by providing that information on an anonymous basis to third parties for their own marketing and other purposes. This might benefit our customers by allowing us to tailor our Service to better match subscriber preferences or to reduce the need for subscriber fee increases by growing non-subscriber revenues.
For these reasons, we may create anonymous pools of data about all or subsets of our subscribers derived from a variety of sources. We might also supplement the information that we already have about our customers with additional data available from independent parties that have accumulated it using their own sources and already identified it with specific individuals without our assistance or involvement.
To illustrate, we could obtain demographic information about you or your household, business or organization from third parties that independently gather and maintain it; anonymize it by stripping away all personally identifying information; combine it with Internet navigation data associated with your account; aggregate the resulting anonymous data with similar anonymized data obtained for other subscribers; and analyze the data in order to learn information about the interests, needs and preferences of various “audience segments” that are based on common characteristics like age, gender or income. As an alternative to doing this directly or through contractors, we might assist third party advertisers, marketers or consumer data aggregators in compiling pooled, anonymous information through similar processes.
Aggregate and de-identified data is typically not considered “personal information” under state privacy laws. Without limiting that discretion, in states where state law does not prohibit it, we might collect, use and disclose the aggregate and de-identified data for internal purposes, such as improving our Services and sales and providing targeted advertising or other communications or content, or we might give third parties access to the data for their own purposes, such as improving the placement of their ads or messages, enhancing the focus of their marketing efforts and increasing sales of their own products and services. For example, if the data indicates that Mediacom’s customers, as a whole, who are between the ages of 21 and 25, fall within a certain income range and live within a particular geographic area are more interested in video gaming than golf and watch the Military History channel more than the Golf channel, that information would allow video game sellers to concentrate their ad buys where they would have the most impact and ensure that our customers who like gaming see more relevant ads.
Besides creating pools of aggregated anonymous data, we may sometimes use internally or provide to third parties de-identified data about particular customers’ Service usage and characteristics in non-aggregate form, subject to contractual commitments by the third parties designed to protect its anonymity. For example, we might provide individual anonymous information to third parties to analyze for audience measurement and analysis, media research and program rating purposes.
In some cases, it is possible that a third party to whom we make available anonymous data will be able to independently accumulate sufficient additional information to enable your identification from the totality of that data (so-called contextual identification). However, where we have a direct contractual relationship with recipients of anonymous data we provide, we generally seek a commitment that the recipient will not attempt to re-identify our customers. Such a commitment, if obtained, does not guarantee that contextual identification will not occur or that the third party will comply with its commitment.
Disclosure by Mediacom Of Collected Information.
Unless prior written consent is required by law, Mediacom may also disclose, without such consent, personally identifiable information about you if necessary to render the Service to you, or conduct a related, legitimate business activity. The kinds of persons or entities to which we may make such disclosures include the following:
Mediacom’s “affiliates,” which are individuals or entities that control, are controlled by or under common control with Mediacom;
Accountants, lawyers, consultants and other professionals we or our affiliated companies use in our businesses;
Credit reporting and collection agencies;
Third parties that furnish us with services or otherwise assist us in connection with aspects of Mediacom’s business of providing our Service, including, for example, installation and repair, billing, call center, sales and marketing, market research, fulfillment, mailings, data storage, data scrubbing, data analytics and data processing;
Sources of third-party data that is used to compile anonymized, aggregate data as described above; or
Government agencies in connection with complaints that you make to them or for other government purposes.
In addition, Mediacom or its affiliates may disclose such information in connection with an actual or potential direct or indirect transfer of ownership of all or part of Mediacom’s business to the potential or actual purchaser, investor or other party and its respective attorneys, accountants and advisors. If we complete a transaction in which a third party gets ownership or control of the system that provides your Service, we will ordinarily transfer the information we have to that third party and its privacy policies, not ours, will apply to that information after the transfer.
We may from time to time disclose lists of our subscribers to third parties for purposes other than those referred to above. Those lists may contain your name and address and it may be disclosed to charities, advertisers, direct mail marketers and telemarketers for use in phone or mail solicitations, market research or other purposes. We may also provide your name and address to third parties in the business of selling information about consumers from a variety of sources to charities, advertisers, marketers and others.
You have the right to require us to not include your name and address on such a list by “opting out.” In order to opt-out, you may complete the “Opt-Out Form” included with this Notice or downloadable at www.mediacomcable.com/privacy or call 1-800-747-8021. If you do opt out, your choice will become effective after we have been allowed reasonable processing time. Opting out impacts only disclosure to third parties of your personally identifiable information for their own marketing or business purposes unrelated to your Mediacom Services and not for any other purpose—for example, it would not prohibit disclosure to third parties of de-identified or aggregate information for their own purposes. If you are a California consumer, you have the right to opt-out by using the online form located at support.mediacomcable.com/#!/DNSMPI. It also would not prevent Mediacom from using your information to market our own and third-party products and services to you.
If you use Mediacom’s Internet access Service to send or receive an e-mail message or other electronic communication or use our phone Service to store voicemails, a Federal law, the Electronic Communications Privacy Act of 1986 (the “ECPA”), permits us to access the content of those communications. It also permits us to disclose such information to an addressee or intended recipient (or his or her agent); to a person involved in forwarding the information to its destination or when necessarily incident to providing service or protecting our rights or property; or to any one with the consent of the subscriber or an addressee or intended recipient (or his or her agent).
We reserve the right to notify or disclose information to law enforcement or a responsible government official if we believe in good faith there to be an emergency or other exigent circumstances that may make disclosure necessary to protect one or more persons from an imminent danger of death, injury or harm (including self-inflicted).
Finally, disclosures to governmental entities as required by law or a subpoena or legal process are discussed below under the caption Disclosure to Governmental Agencies or Otherwise Required by Law or Legal Process.
Timing and Frequency of Disclosures.
Information we disclose for purposes relating to billing and levels of Service usage is generally provided on a monthly basis. Disclosure for another purpose is provided as and when necessary or convenient in light of the nature of that purpose.
Disclosure To Governmental Agencies Or Otherwise Required By Law Or Legal Process.
Mediacom will disclose collected information, including personal information, about you and your use of Services when and in the manner required by law or legal request such as a warrant, subpoena or order issued by a court or an administrative subpoena or national security letter.
The Electronic Communications Privacy Act (ECPA) allows the government to require us to disclose the content of your e-mails and other electronic communications to the extent stored on our network. For communications we have stored for 180 days or less, the government must obtain a criminal warrant from a court. For communications stored for more than 180 days, we have to disclose them (i) without prior notice to you if the government obtains a criminal warrant or (ii) with prior notice to you if the government obtains a warrant, subpoena or order from a court, obtains a grand jury or trial subpoena or issues an administrative subpoena. If the government wants us to disclose your subscriber record information but not the content of your communications, then it may require us to do so, without prior notice to you or your consent, by obtaining a criminal warrant or a subpoena or order from a court or by issuing an administrative subpoena.
Other Federal law authorizes the government to obtain, without notice to you or your consent, a court order requiring us to capture, record and disclose to the government the phone numbers, e-mail addresses and similar identifiers that you call or send communications to or that call you or send you communications using any Mediacom phone or Internet access Service. A federal or state governmental agency may obtain the order upon the certification by the appropriate government lawyer or officer that the information likely to be obtained is relevant to an ongoing criminal investigation.
In addition to the above, if you subscribe to our Internet access or phone Service, the ECPA permits us to disclose the contents of your e-mail or other communications to a law enforcement agency if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of the information without delay. We may do so without prior notice to you, without your consent and without being required to do so by a warrant, subpoena, court order or law. Examples of situations in which we might make such disclosures are where we reasonably believe that there is an immediate risk of suicide or terrorist activity.
We are required by law to notify the National Center for Missing and Exploited Children of information concerning child pornography of which we become aware through the provision of our Services and disclose identifying data.
The Personal Responsibility and Work Opportunity Reconciliation Act of 1996 provides that state welfare agencies may obtain from our subscriber lists the addresses of individuals who owe or are owed child support and the names and addresses of their employers. The law says that this information can be obtained through an administrative subpoena issued by a state’s welfare agency, without a court order, and does not require that a customer be given notice of and the opportunity to contest the disclosure.
Sometimes, a copyright owner believes that his or her copyright has been infringed by an Internet user. The owner may know some information, such as the user’s e-mail or IP address, but may not know the user’s personal identity. The Digital Millennium Copyright Act provides for a copyright owner, under certain circumstances, to obtain a subpoena seeking disclosure from an online service provider of the identity of a user who is believed to have infringed the copyright. If we receive a valid subpoena, we are required to expeditiously identify the alleged infringer.
Time Period During Which We Retain Personally Identifiable Information.
We keep personal information about you related to a Service in our regular business records while you are a subscriber. We also keep it for a period of time after you are no longer a subscriber if necessary, for the purposes for which it was collected, to satisfy legal requirements, or to exercise legal rights. These purposes typically include business, legal or tax purposes. If these purposes no longer apply, we will destroy or de-identify the information according to our internal policies and procedures.
Access to Our Records About You.
Under certain state laws, customers and consumers have the right to inspect our records that contain personal information about them and to have a reasonable opportunity to correct any errors in such information. If you wish to exercise this right, please notify us at the local Mediacom office specified on your bill and we will contact you to arrange a mutually convenient time during our regular business hours.
Remedies If Your Rights Are Violated.
If Mediacom violates applicable privacy law, you may have remedies that include seeking actual, liquidated and/or punitive damages, attorneys’ fees and costs in a lawsuit. Mediacom’s subscriber, customer or other service agreement applicable to your Services may provide that, to the extent permitted by law, (i) any claims that you have will be decided in arbitration and attorneys’ fees and punitive damages will not be available and (ii) such claims must be brought on an individual basis so that a “class action” on behalf of all of our customers who may have similar claims are not allowed.
Updates to This Notice.
We may change this Notice periodically as we deem appropriate. We will notify you of any material changes affecting personally identifiable information or CPNI by posting the revised notice on our website or by written or electronic correspondence. Your use of any of the Service(s) following the notification shall constitute your acceptance of and consent to the revised Privacy Notice.
Contact Your Local Mediacom Office If You Have Questions.
If you have any questions about our policies described in this Notice, please contact your local Mediacom office at the address and telephone number listed on your bill (or, if you have not yet been billed, on the service order you signed to subscribe to the service).
Your California Privacy Rights.
California Civil Code §1798.83 permits residents who have provided personal information to us to request information about our disclosure of personal information to third parties for their own direct marketing purposes. To make such a request or to opt-out of such disclosures in the future, please contact us at:Mediacom Communications Corporation PO Box 1360 Marshalltown, IA 50158 Telephone: 800-747-8021
As a California consumer, you have the right, under the CCPA, to request that Mediacom disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request that Mediacom delete any of your personal information that we collected from you and retained, subject to certain exceptions. In order to exercise your access and deletion rights, please submit a verified consumer request to us by either: (1) calling us at 833-998-2824; or (2) visiting support.mediacomcable.com/ccpa. In addition, please visit mediacomcable.com/legal/ccpa-privacy-notice/ to read our full Privacy Notice for California Consumers.
Customer Complaint Procedures
Mediacom maintains offices and trained maintenance staff to be promptly available to customers upon request. Our toll-free customer service number is 855-MEDIACOM. Technical personnel will be dispatched as warranted. Mediacom strives to resolve any complaints concerning its Services as expeditiously as possible. Should a customer have an unresolved complaint regarding quality of Service, equipment malfunctions, or similar matters, the customer may write a brief explanation of the complaint and actions taken, and bring them to the attention of the corporate office by mailing to Mediacom, Attention: Legal Department, One Mediacom Way, Mediacom Park, NY 10918. If you are a customer in Michigan and have attempted to resolve any dispute through the processes above, you may file a complaint with the Michigan Public Service Commission. The Commission’s toll-free customer service number is 800-292-9555 and the website address is www.michigan.gov/mpsc. In addition, your local franchise authority contact information is listed on your monthly statement.