No sound and the volume is up on the TV
- Reboot the set top box by unplugging its power cord from the wall outlet, power strip or from power inlet on back of box. (Just turning the set top box power OFF and ON will not reboot the box it must be unplugged and replugged into the power source).
- Wait 20 seconds.
- Plug power cord back in.
- The set top box will cycle through the entire start-up process. Data may take up to 20 minutes to reload. TV guide information will display "to be announced" until fully reloaded.