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Will I be able to use my Mediacom high-speed Internet service while talking on the phone?
Will I be able to watch Mediacom cable TV while talking on the phone?
Will my dial-up Internet service continue to work?
Who maintains the phone modem?
Do I have to buy any additional equipment?
Do I need a special phone?
Will my home security system work with Mediacom phone service?
Will my answering machine still work?
Can I utilize Caller ID?
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Will I be able to use my Mediacom high-speed Internet service while talking on the phone?
Yes. Mediacom phone will not interfere with your Mediacom Online high-speed
Internet service, so you can use the Internet and make calls at the same time.
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Will I be able to watch Mediacom cable TV while talking on the phone?
Yes. Mediacom phone will not interfere with your Mediacom cable TV service,
so you can watch TV and make calls simultaneously.
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Will my dial-up Internet service continue to work?
Mediacom phone does not support dial-up Internet Service Providers. Please call us and ask
about the benefits of subscribing to Mediacom high-speed Internet service.
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Who maintains the phone modem?
Mediacom supplies and maintains the phone modem, which is called a multimedia terminal
adapter ("MTA".) It is Mediacom's property. If there are issues with the MTA, Mediacom will
send a technician to troubleshoot and replace it, if necessary. If you disconnect your Mediacom
phone service, it is your responsibility to return the phone modem to Mediacom, or you will incur
an unreturned equipment fee.
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Do I have to buy any additional equipment?
No. There is no additional equipment to buy as long as you have a
working telephone with a standard modular RJ11 jack in your home. To use some of the calling
features such as Caller ID Name and Number, you must have Caller ID display equipment or a
phone with Caller ID built in.
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Do I need a special phone?
No. Any standard, touch-tone phone will work with Mediacom phone. It makes
no difference whether it is a wall mounted phone or a portable cordless phone. All types of
standard, touch-tone phones can be used. To use some of the calling features such as Caller ID
name and number, you must have Caller ID display equipment or a phone with Caller ID built in.
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Will my home security system work with Mediacom phone service?
While Mediacom does not guarantee the use of home security systems with its phone service,
many home security systems will function with Mediacom phone service. Your security company will
need to test the system following installation. You may want to maintain a separate phone line
for your security system.
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Will my answering machine still work?
Yes, but you may no longer need an answering machine since your
Mediacom phone service includes Voice Mail at no extra charge to the standard flat monthly
fee. Voice mail will record and store messages when you are unavailable to answer the phone.
Of course, you can continue to keep your answering machine as well.
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Can I utilize Caller ID?
Yes. Mediacom phone offers Caller ID, as well as Call Waiting and Caller ID
for Call Waiting, absolutely free as part of the Mediacom phone calling plan. Please refer to the
Features section in the front part of this guide. You must have Caller ID display equipment or a
phone with Caller ID built in.
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