 |
How will I be billed?
Do I have to pay the entire monthly rate if I signed up for Mediacom Phone mid-month?
What kind of taxes will I be charged?
Why am I still receiving bills from my former phone company? How do I make an International call?
Can I make or block a collect call?
Does Mediacom phone offer a calling card?
|
|
|
|
|
|
|
|
How will I be billed?
You will receive one bill for all of your Mediacom services, including your Mediacom
phone service. Your monthly phone charge will appear on this bill including a daily summary
of additional charges for any calls made to international locations, Directory Assistance
and Operator Services. You will also be billed for local, state and federal taxes and any
applicable regulatory fees and surcharges associated with your Mediacom® phone
service, similar to those charged by traditional phone service providers. You can check the call
detail of your bill online at My Account.
|
|
 |
|
Do I have to pay the entire monthly rate if I signed up for Mediacom Phone mid-month?
No. The next bill also will include a prorated charge for Mediacom phone for the
number of days left in your present month's billing cycle. The next bill will also include the first
full month's charge for Mediacom phone, which is billed in advance.
|
|
|
|
What kind of taxes will I be charged?
All Mediacom phone customers will pay applicable local, state and federal taxes.
Of course, if you make calls to international locations, or use Operator Services or
Directory Assistance, these calls also will incur applicable taxes based on usage.
In addition, your bill will include applicable regulatory fees included with your phone service.
Currently the most common regulatory surcharge is the Enhanced 9-1-1 surcharge, which is a
charge billed on behalf of the Public Safety administration in the area in which you live to
help provide 911 emergency services to your community; a Federal and State Universal Service
Fund charge that is used to ensure that phone services are widely available throughout the
United States; and a Telecommunications Relay Service fee, which assists the hearing and
speech impaired to communicate with providers of telecommunications services.
|
|
|
|
Why am I still receiving bills from my former phone company?
You may have switched phone service with your former phone company during the middle of your
billing cycle. Based on this, the carrier will send you a bill for the last days that you had service
in order to close your account.
In the event you received a new telephone number from Mediacom,
make sure you call your former telephone company to cancel service. If you do NOT cancel, you
may continue to receive statements from them because they still consider you an active customer.
|
|
|
|
How do I make an International call?
Simply dial the number starting with 011, then the country code, city code and the number of the
person or company you want to contact, just as you do now with other phone services. Another option
is to dial Mediacom's Operator Services and have them assist you in placing your International call.
(This will incur an additional Operator Services surcharge).
|
|
|
|
Can I make or block a collect call?
Yes. You can also have collect calls blocked by calling Mediacom customer
service to have your service features modified. (This will incur an additional Operator Services
surcharge).
|
|
|
|
Does Mediacom phone offer a calling card?
No, Mediacom phone does not offer a calling card at this time.
|
|
|