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Can I call 911?
If there is a loss of electrical power to my home, will my phone service be lost too?
Does Mediacom phone service include a 30-day money-back guarantee?
How is Mediacom phone different than Internet phone service?
Will I still be listed in the telephone book?
Can I get more than one phone line/phone number?
Can I use Mediacom phone service for my business?
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Can I call 911?
You can report police, medical, fire and other emergencies by dialing 911 and be connected
to a live emergency operator. In areas where the local public safety network supports Enhanced
911 service, your address will be displayed for the emergency operator to direct emergency
personnel to your location. With Mediacom phone, you do not need to register your address for
911. We will do it for you when we set up your account.
However, if there is an extended outage, or if Mediacom's network is inoperable, your
Mediacom phone service will not operate, including the ability to call 911. You may want to
maintain alternative service such as a wireless phone in case of a power outage or an outage on
Mediacom's network. Mediacom phone service includes battery backup to ensure service for 4 to 8
hours if there is a power outage in your home.
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If there is a loss of electrical power to my home, will my phone service be lost too?
The multimedia terminal adapter (the phone modem) used to provide phone service over Mediacom's
broadband network uses household electrical power. Mediacom does include a battery backup with the
multimedia terminal adapter to provide backup power for a limited time during a power outage affecting
your home. Battery backup power will not maintain service if the outage affects the Mediacom network.
Please note: Similar to a cordless phone, Mediacom phone will not operate if the power in your home
goes out or if you unplug the power connection, and you may lose access to 911 emergency service
during the outage.
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Does Mediacom phone service include a 30-day money-back guarantee?
Yes
. We are confident that you will like the simplicity of Mediacom phone. In the unlikely event
that you do not wish to keep the service, as with all Mediacom services, you will be eligible
for a 30-day money back guarantee for the Mediacom phone flat monthly charge. However, you will
be responsible for charges incurred for International calling and use of Operator Services and
Directory Assistance.
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How is Mediacom phone different than Internet phone service?
There are a few fundamental differences between the two types of service, but the most
important is quality of service and privacy. Mediacom phone does not connect your calls via the
public Internet. Unlike VoIP (i.e., Vonage) service, Mediacom phone service uses a combination of
Mediacom's broadband network, Sprint's state-of- the-art digital network and the Public Switched
Telephone Network (PSTN.) This guarantees the quality of the network that carries your voice
signal and provides a crisp, clear digital voice service.
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Will I still be listed in the telephone book?
Yes.
You will be listed in Directory Assistance 411 and in your local telephone book. You will be
given the option of having your phone number listed, unlisted, or unpublished.
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Can I get more than one phone line/phone number?
No, not at this time, but we hope to offer this service soon.
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Can I use Mediacom phone service for my business?
No. Mediacom phone service is only offered for residential phone service.
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