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MEDIACOM
WEBSITE PRIVACY POLICY
In this Privacy Policy, the word “Mediacom,”
“we,” “us” or “our” refers to Mediacom Communications Corporation and/or any of
its controlled subsidiaries using this Website to provide services or
information to the public.
This Privacy Policy explains the
kinds of personally identifiable information, if any, that Mediacom collects
when you visit this Website, how we collect and use it and when we may disclose
it to third parties. The Cable Communications Policy Act of 1984 (which we
refer to as “the Cable Act”) contains restrictions on the collection,
disclosure and retention by cable operators of personally identifiable
information about subscribers to cable television or certain other services. If
you use this Website as a subscriber to a Mediacom service of this kind, then
the special privacy provisions of the Cable Act may apply to you. As required
by the Cable Act, we give subscribers, at the time of installation and annually
while they continue as subscribers, a separate written Subscriber Privacy
Notice. If you are a subscriber to a Mediacom service, then you should read
this Privacy Policy together with the Subscriber Privacy Notice. You can obtain
a copy of the Subscriber Policy Notice by contacting us as instructed under “What
If I Have Questions About This Privacy Policy?” below or link to the Subscriber
Privacy Notice below.
As the term suggests, information is “personally
identifiable” if it can be used to identify or contact an individual, such as
his or her name, and address or telephone number or information about an
individual’s activities on or through this Website that is specifically linked
to him or her.
What Personally Identifiable Information Is
Collected On This Website? How Is That Information Used?
Whenever you visit this Website, even if you do
nothing but view, browse or download information, our systems automatically
record certain anonymous information such as the IP address of your computer,
the date and time of your visit and the Webpages or services you accessed at
this Website. We use this data only in non-personally identifiable form for
measuring the usage of various areas of this Website and other purposes related
to the administration or enhancement of this Website.
From time to time we may make optional services
or features available on this Website. Some may be available to you only if you
provide us with personally identifiable information. For example, we may let
you use this Website to subscribe to our cable television or other services or,
if you are already a subscriber, to review your service account. If you have to
provide personally identifiable information to use a feature or resource of
this Website, you will know because you will have to fill out a form or enter
that information on this Website. Some of the information we ask for will be
mandatory, meaning that it must be provided in order for you to take advantage
of an offer or a feature of this site. Some is optional, meaning that you do
not need to provide it in order to participate in an offer or use a feature. It
will always be your choice as to whether to give us any of the personally
identifiable or other information we request, but you will not be able to take
advantage of certain offers or features if you do not give us the mandatory
information we require.
We may have or acquire personally identifiable
information about you otherwise than because of your use of this Website. For
example, we may obtain it from our business partners or other third parties or
if you subscribe for any of our services “offline.”
Subject to applicable law, we may use any such personally
identifiable information that you provide for one or more of the following
purposes:
- To render a service to you.
- To operate and safeguard our network and systems.
- For billing and ordering purposes.
- To contact you about services,
products or other matters we think may be of interest to you.
- For legal, accounting and other
purposes related to our business.
- For any other purpose that we clearly
identify at the time we request the information.
Does Mediacom Use Cookies To Collect
Information?
We may use cookies or clear gifs to collect
information about usage of this Website. A cookie is a small data file that
contains a unique identification number that is placed on your computer. We may
use either “session ID” cookies or “persistent” cookies. For the session ID
cookie, once users close the browser, the cookie simply terminates. A
persistent cookie is stored on the hard drive of the user’s computer for an extended
period of time. Usually, you can prevent a cookie from being placed on your
computer or remove persistent cookies by following the directions in the “Help”
file for your Internet browser. If you do so, however, you may not be able to
take full advantage of all that this Website offers.
Clear gifs (sometimes also called “Web Beacons”
or “Web Bugs” or “1x1 Pixels”) are small bits of code embedded in some
Webpages. Unlike cookies, there currently is no convenient way for computer
users who are not experts to remove or block clear gifs.
A cookie or clear gif does not actually identify
a visitor to this Website. It just identifies the particular browser used and
lets our systems count or “remember” certain choices made by the anonymous
browser user during a visit. We use cookies and clear gifs for purposes of
administering and enhancing this Website, such building a better site based on
what we learn about the frequency of visits to various areas of our site. We
may also use them to improve the experience of repeat visitors to this site,
such as by letting them avoid having to re-enter information previously
provided. For example, if a password is needed to access an area of this
Website, we might use a cookie so that users will not have to log in a password
more than once, thereby saving time during repeat visits.
What Disclosures Of Personally Identifiable
Information Are Made To Third Parties?
We may share personally identifiable
information, if any, about you with other companies, individuals, nonprofit organizations,
law enforcement or government agencies as follows:
- When we have your consent.
- When it is necessary or convenient to
provide a product, service or information you have ordered or requested. This
includes providing it to companies who work on behalf of Mediacom to provide a
product or service to you.
- If we believe that your actions on
our Website violate or may violate Mediacom’s Website Terms of Use, Privacy
Policy, Acceptable Use Policy or any agreement or policies regarding a specific
service or product you order.
- To respond to subpoenas, court orders
or legal process or when we believe disclosure is otherwise required or
authorized by law or is necessary to prevent imminent danger of death or physical
harm to you or others.
- To investigate and/or respond to illegal
activity, fraud, abuse or unauthorized reception.
- Under any other circumstances that we
describe to you before or at the time we obtain the information.
In addition, Mediacom may transfer ownership of
or an interest in all or part of the business of providing a service you
subscribe for or any other business for which we use your records. If so, we
may disclose or transfer your records to the purchaser or other party to the
extent necessary or advisable to complete the transaction or permit the
purchaser or other party to continue to provide you with that service or
conduct that business. This kind of transaction could take the form of a
merger, sale of stock or assets, formation of a joint venture, investment or
some other structure.
Can Third Parties Learn About Me Otherwise
Than Because Of Disclosures By Mediacom?
This Website may allow you to interact with
third parties that are independent of Mediacom. For example, we may permit
advertisers to place ads on this Website that contain links to their own
Websites. Some or all of these advertisers or other third parties may include
cookies, clear gifs or other tracking devices in the ads or other content they
post on our Website. If you choose to interact with those third parties or
visit their Websites, you may enable them to independently learn personally
identifiable information about you.
Once you leave this Website, then our privacy
policy no longer applies to any information that you provide to any third party
on another site or that any third party otherwise collects. (You can tell where
you are on the World Wide Web by checking the address—known as a URL—in the
location bar on your browser.) These third parties may have their own privacy
policies, which may differ from Mediacom’s policy. Mediacom is not responsible
or liable if third parties do not have their own privacy policies; if they fail
to follow their own policies; or if their policies do not correspond to ours or
do not comply with applicable law.
We do not warrant the accuracy, reliability or
timeliness, nor endorse any content, viewpoints, products or services linked
from this Website, and we disclaim liability for any consequences of your
access to or use of any other site.
In addition, use of the Internet carries the
inherent risk of unauthorized access to your files, communications and data.
More information about this is provided below under “What Security Methods
Are Used To Secure Online Data About Me?”
Correcting/Updating/Deactivating Personally
Identifiable Information
If you use a feature of this Website that
requires you to give us personally identifiable information, we may provide on
this Website a method or instructions for updating that personally identifiable
information or deactivating the service for which that information is used.
This can also be done by contacting us as instructed under “What if I Have
Questions About this Privacy Policy?” below. Please be aware, however, that
even if you deactivate a service, we may retain your personally identifiable
information for as long as may reasonably be required to comply with tax,
accounting and any applicable contractual or legal requirements.
What Security Methods Are Used to Secure
Online Data About Me?
We take reasonable technical and physical
security steps to protect personally identifiable information. We may utilize
secure socket layer (SSL) encryption to protect certain information provided to
us on certain pages of this Website. While on a secure page, the lock icon on
the bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when users are just
“surfing.”
Nonetheless, we do not guarantee the security of
our database or records, nor that unauthorized parties won’t intercept
information you send or receive over the Internet. The Internet, like all
networks, is a shared resource, which means that it is inherently subjects you
and other users to the risk of unauthorized access to your files and data. This
may be the case even when passwords, SSL or other encryption and other security
measures are implemented. These risks not unique to our Website, but are
usually present whenever and however you access or use the Internet.
Accordingly, if you use this Website or the Internet to send, receive or post
personal, confidential or sensitive information, you do so solely at your own
risk.
Information from the Federal Trade Commission
about safely surfing the Web is available by clicking on the following link: www.ftc.gov/bcp/conline/edcams/infosecurity. While we are
providing this link, we are not responsible for the content of the Commission’s
publication and do not guarantee that the suggestions it contains will be
effective for the intended purposes.
Communications From This Website
If you use certain optional services or features
of this Website, we may periodically communicate with you by email, telephone,
postal mail or otherwise.
Some of those communications may be related to a
service or feature of this Website that you order or request, such as to verify
a password and username or to give notice of a temporary suspension of a
service or feature for maintenance. In general, because these kinds of
communications will relate to a service or feature you order or request, we
ordinarily will not provide a means for opting-out of receiving these kinds of
communications. Some of those communications may be promotions or other information
concerning services, products, special deals and other matters that we think
may be of interest, but that are not related to a service or feature you have
ordered or requested. If we send these communications by email, we may include
with the message a link to instructions about how you can opt-out of receiving
further email communications of this kind. This can also be done by contacting
us as instructed under “What If I Have Questions About This Privacy Policy?”
below.
We Do Not Knowingly Collect Personally
Identifiable Information From Children
Mediacom does not target children (under the age
of thirteen) for collection of personally identifiable information through this
Website or offline, and it is against our policies to knowingly gather that kind
of information from children. Federal law requires website operators who
knowingly collect personal information from children under the age of thirteen
to first get parental consent, and children should always get permission from
their parents before sending any information about themselves (such as their
names, email addresses, postal addresses and phone numbers) over the Internet,
to us or to anyone else. Persons under the age of eighteen are not eligible to
subscribe to Mediacom’s cable television, Internet access or other services.
For the Federal Trade Commission’s tips to
parents about protecting their children’s online privacy, click here: www.ftc.gov/bcp/conline/edcams/kidzprivacy/adults.htm.
While we are providing this link, we are not responsible for the content of the
Commission’s publication and do not guarantee that the tips will be effective
for the purposes provided.
Will Mediacom Change This Privacy Policy?
We may modify this Privacy Policy from time to
time. If we do so, we will post changes in a revised Privacy Policy available
on this site or provide notice of such change by another method.
What If I Have Questions About This Privacy
Policy?
If you have any questions about the provisions
in this Privacy Policy, please contact Mediacom at:
Mediacom Communications Corporation
100 Crystal Run Road
Middletown, New York 10941
Telephone: 845-695-2600
Fax: 845-695-2669
In addition, if you are a
subscriber to any Mediacom cable television, Internet access or other service,
you may also contact your local Mediacom cable system at the address and
telephone number stated on your monthly bill.
Your California Privacy Rights
California Civil Code §1798.83 permits residents who have
provided personal information to us to request information about our disclosure
of personal information to third parties for their own direct marketing
purposes. To make such a request or to opt-out of such disclosures in the
future, please contact us at:
Mediacom Communications Corporation
100 Crystal Run Road
Middletown, New York 10941
Telephone: 845-695-2600
Fax: 845-695-2669
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