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Mediacom Value
Plan Agreement Effective Date: September 22, 2010
For customers that
are enrolled in a promotion that requires a commitment to keep Mediacom
service(s) for a period of time, the following additional terms and conditions
apply
The Mediacom Value Plans offer discounted services for
either 12 to 24 month periods. In order to receive the special monthly rates
for the Digital 1 Star Cable, Mediacom Online and/or Mediacom phone service eligible
customers must agree to keep the service(s) for either one or two years
beginning on the date of installation, in accordance with their signed or
recorded oral agreement.
After the contract period is over, the discounted rate will
revert to the standard Mediacom rates in the local area. If eligible customers
disconnect and fail to keep the service(s) for the length of this agreement they
will be subject to an early termination fee (ETF) of up to $240.00. The ETF
will be reduced by $30 every three months for the life of the 12- or 24-month
contract. For example, if disconnection of services occurs from 31 to 90 days
after installation the ETF will be $240, and if disconnection occurs between
days 91 and 180, the ETF will be $210, until the ETF goes away when the
two-year agreement ends.
The contract with Mediacom consists of this agreement and
Mediacom’s Terms and Conditions of Service, which are available in Pause
Magazine, or by going to www.mediacomcable.com
clicking on Customer Support and selecting Pause Magazine. If a customer is
not 100% satisfied with Mediacom service, customer may disconnect during the
first 30 days, and Mediacom will provide a full refund of the monthly service
fee upon request.
Mediacom reserves the right
during the contract period to change, re-arrange, add, delete or discontinue
packages or services (including the networks, programs or other items in those
packages) and their features, functionality and other aspects of the service(s)
provided. Mediacom will notify Customer in advance of any such changes if
required applicable law.
Additional phone charges apply for optional features
including international calling, voice mail, directory assistance and operator
services. Federal, state and local taxes, governmental regulatory fees and
surcharges, if any, are additional. Customer is responsible for additional
customer premise equipment and operating system required for Internet access
service and phone service.
By signing this agreement or making a recorded oral
agreement with a Mediacom representative, Customer understands the terms of the
contract and agrees to pay termination fees in the event of an early
cancellation. During the term of the promotional offer, if Mediacom raises the
rates of product offerings Mediacom also reserves the right to pass along those
same rate increases to Customer. Customer understands that a credit check may
be required, and authorizes Mediacom to obtain information about Customer’s
credit history and to share information with credit reporting agencies. Customer
also understands that any disputes with Mediacom will be resolved by individual
arbitration and not in court.
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