Verify modem lights and connections.

Verify the number of cables connected to the back of the modem. There should be 4 cables connected to the modem:

a. Power cord
b. Coaxial cable
c. Phone line: Tel1 (usually labeled Tel1/2 on the back)
d. Ethernet or USB, but not both – EMTA modems are configured to enable one (1) Internet connection and one (1) phone connection
    • Connecting both Ethernet and USB will disable the phone and result in ‘no dial tone’
    • Using both connections may also cause slow speeds while browsing the Internet

When the phone is hung up, Tel1 /Tel 2 should be solid.
Tel1 /Tel 2 will flash when the phone is in use.
If Tel1 (usually labeled Tel1/2 on the back) is flashing and no one is using the phone, it is possible that one of the phones is ‘off the hook’
If Tel2 starts flashing when the phone is picked up – the phone line is plugged into Tel2 and needs to be changed to Tel1 (usually labeled Tel1/2 on the back)