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  Troubleshooting



    FAQ

  Why do I get a message "one
  moment please" on my TV?


  What can I do if i get the
  message "To Be Announced"
  in the channel guide?


  There is a blue bar on the TV
  screen that says "Not
  Authorized" Why?




    Tip of the day

  
  Video Troubleshooting
 

Click this link to receive instructions that correct most cable TV problems

Troubleshooting other Digital Cable TV Problems

» There is a blue bar on the TV screen that says "One Moment Please"

» I get the message "To Be Announced" in the channel guide

» There is blue bar on the TV screen that says "Not Authorized"


» TV has no picture but has sound

» The picture on HD channels is no better than regular channels

» The Guide has no information for all of the channels

» The time on the interactive program guide is incorrect

» The picture on my TV is tiling. (freezing boxes form).

» No sound and the volume is up on the TV

» The yellow power light is off on the set top box and the set top box is not turned off.

» The Guide/Menu does not appear.

» Blue Screen or Other VCR-Related Problems

» Absence of Graphics, Closed Captions, or Program Guides on the TV Screen

» Interactive Guide with No Program Listing

» No Sound

» Blank Screen or Snowy Picture

» Missing channels

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