Author Topic: Is maintence going on tonight  (Read 822 times)

SnuggleBunny

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Is maintence going on tonight
« on: July 11, 2011, 01:27:07 AM »
Is maintence currently going on in my area? Springfield, Missouri area, not in Springfield but close. 1 hour now, started at 12:20 AM, my modem is going up & down like a jack in the box. I am on ultra 50, phone modem is fine, & TV is fine, this is only ultra service affected.

I can call tech support & they are telling me my modem is online, when I can plainly tell is isn't even on! I gave them the MAC address of the ultra 50 modem & & they still say it is online when I have 1 green power light & nothing more. I reset the modem once, came on for about 5 seconds. They reset it while we talked & it came up for about 5-10 minutes, then on & off again about every 2 minutes or so.

Trying to get this posted before this 2-3 minutes of service runs out.........

SnuggleBunny

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Re: Is maintence going on tonight
« Reply #1 on: July 11, 2011, 02:17:02 AM »
I am guessing maintence, they finally did make me a trouble ticket for Tuesday. Currently it has been back up for about 30 minutes with no trouble. Does the people doing maintence & the call center have no communications?

MediacomBill

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Re: Is maintence going on tonight
« Reply #2 on: July 11, 2011, 07:17:36 AM »
Sorry about that experience. I do not see any reported maintenance for your area. Key word reported. It depends on the size of a job and the number of homes effected that determines if it is reported.