Author Topic: What is ERR-7?  (Read 345 times)

hlock

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What is ERR-7?
« on: September 22, 2012, 07:00:43 PM »
Does anyone know what ERR-7 is?  I get this message just about every day and can't rely on On-Demand to ever come up.  Why is this always happening?

MediacomJames

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Re: What is ERR-7?
« Reply #1 on: September 22, 2012, 07:22:21 PM »
There are a few things that can cause that error, though generally it is a communication error.  If it comes and goes like that then most likely we would need to get a technician out to investigate.

hlock

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Re: What is ERR-7?
« Reply #2 on: September 23, 2012, 08:21:58 AM »
So there isn't anything that can be done until a tech comes out?  As soon as we get time, we will schedule a visit, however, it's very difficult to arrange a time when we can be here.

MediacomDallas

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Re: What is ERR-7?
« Reply #3 on: September 23, 2012, 08:28:19 AM »
I sent some signals to your boxes which will sometimes help this problem temporarily. To get it fixed a bit more permanently, we would need to schedule a tech.