Author Topic: All mediacom services down in ames, ia  (Read 2073 times)

ames-tim

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All mediacom services down in ames, ia
« on: September 18, 2012, 08:24:15 PM »
Any update on when service in Ames, Ia will be restored. I cannot even contact support as the message just says there is an issue and to call back later.

MediacomTim

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Re: All mediacom services down in ames, ia
« Reply #1 on: September 18, 2012, 08:26:25 PM »
We are aware of the issue, but there is no ETR at this time. As soon as we have an update, I will post it on here.

kellyjmartens

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Re: All mediacom services down in ames, ia
« Reply #2 on: September 18, 2012, 08:45:37 PM »
What exactly is the problem this time??? Why is downtime happening so frequently these days?

MediacomTim

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Re: All mediacom services down in ames, ia
« Reply #3 on: September 18, 2012, 09:00:07 PM »
There is an issue that is affecting Ames, Ankeny and Ft Dodge that we are aware of. We are getting reports that the issues have been resolved though.

kellyjmartens

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Re: All mediacom services down in ames, ia
« Reply #4 on: September 18, 2012, 09:20:44 PM »
Still no signal here Jewel Drive in Ames....

Ara

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Re: All mediacom services down in ames, ia
« Reply #5 on: September 18, 2012, 09:22:45 PM »
No signal, Polaris Dr in Ames.

kgmc187

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Re: All mediacom services down in ames, ia
« Reply #6 on: September 18, 2012, 09:23:19 PM »
In Ames as well and no internet or television.

mookie1

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Re: All mediacom services down in ames, ia
« Reply #7 on: September 18, 2012, 09:23:50 PM »
Still nothing in NW Ankeny either.

tblubaugh

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Re: All mediacom services down in ames, ia
« Reply #8 on: September 18, 2012, 09:28:20 PM »
Boone as well, cable TV and Internet out.

MediacomTim

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Re: All mediacom services down in ames, ia
« Reply #9 on: September 18, 2012, 09:40:34 PM »
Thank you for the updates. We are still working to get the service restored.

d10

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Re: All mediacom services down in ames, ia
« Reply #10 on: September 18, 2012, 09:46:02 PM »
Thank you for the updates. We are still working to get the service restored.

40 minutes ago you stated that you were receiving reports of service restoration.  That is obviously not the case.

I live in N ankeny and have not had service in over 3 hours! That is completely unacceptable!

What's Mediacom going to do for the customers to reconcile this awful service?

MediacomTim

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Re: All mediacom services down in ames, ia
« Reply #11 on: September 18, 2012, 10:01:59 PM »
We were getting reports that someone people were back online, but we are still working to restore the service. We have not been given an ETR as of yet. As soon as we have one, we will let you know.

d10

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Re: All mediacom services down in ames, ia
« Reply #12 on: September 18, 2012, 10:05:40 PM »
I'll ask again, since all you seem to be able to do is spout canned answers.

What is Mediacom going to do to reconcile this massive outage to it's affected customers?

I would gladly give up mediacom if it wasn't my only option for cable service, the service is awful and all I can ever get from CS is canned vague answers.

Fix the issues or refund my money

kellyjmartens

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Re: All mediacom services down in ames, ia
« Reply #13 on: September 18, 2012, 10:09:42 PM »
Caused me to miss two straight weeks of SOA. Have to agree with previous poster..... NOT GOOD. Even worse without TV you forced me to have a long uninterrupted conversation with my ex-wife. This was not pleasant. More concerned though that this seems to becoming a regular "feature" of Mediacom with these quite regular service interruptions. No one explains anything about what is going on. Why don't they have a status page that we can go to (if we have internet - thankfully I have internet with someone else) so we can look and see what is going on with the network instead of having to call a line that isn't even answered and then left to guess if we are in the "affected" area, or if we need to re scan or what. Why do we have to post here and have someone like yourself (I am sure you are a perfectly fine person) who is only able to read from a script and never able to actually answer questions like mine? It just isn't customer service never mind GOOD customer service...
Now that I had my rant good night. Guess i can watch SOA online tomorrow.
« Last Edit: September 18, 2012, 10:34:44 PM by kellyjmartens »

Dug

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Re: All mediacom services down in ames, ia
« Reply #14 on: September 18, 2012, 10:26:59 PM »
Can we get a reasonable time frame to fix these problems?  Mediacomm should b ashamed of themselves by giving such little communication to their paying customers... Biting the hand that feeds is a poor customer support road to travel.

MediacomJames

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Re: All mediacom services down in ames, ia
« Reply #15 on: September 18, 2012, 10:51:23 PM »
Unfortunately as this is affecting many customers we are experiencing an extremely high call volume, which is causing some of our customer to receive the message to call back later.  I do not have much information regarding the outage at this time.  I do know that we are currently working to restore service as quickly as possible.

inthecity

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Re: All mediacom services down in ames, ia
« Reply #16 on: September 19, 2012, 01:36:41 AM »
Any update on when service in Ames, Ia will be restored. I cannot even contact support as the message just says there is an issue and to call back later.

I just got through to mediacom and it actually had a message that a fiber optic cable had been cut and the estimated time to be fixed was 2:00 a.m. central time.

inthecity

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Re: All mediacom services down in ames, ia
« Reply #17 on: September 19, 2012, 01:39:06 AM »
We are aware of the issue, but there is no ETR at this time. As soon as we have an update, I will post it on here.

I just called Mediacom again and actually got a message saying there was a fiber optic cable cut and it should be fixed by 2:00 a.m. central time.

MediacomDallas

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Re: All mediacom services down in ames, ia
« Reply #18 on: September 19, 2012, 06:32:15 AM »
From what I am seeing, this should be repaired now. I do apologize for the downtime.

mookie1

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Re: All mediacom services down in ames, ia
« Reply #19 on: September 19, 2012, 06:53:30 AM »
I'm still not getting anything in Ankeny.