Author Topic: Cable Modem Firmware Update / Motorola SB6120  (Read 10104 times)

dbell515

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Cable Modem Firmware Update / Motorola SB6120
« on: August 07, 2012, 12:28:03 AM »
I currently own a Motorola Surfboard model SB6120 modem.
I looked at the modem status pages at 192.168.100.1 and checked the firmware info:

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.8-SCM02-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Firmware Build Time: Apr 22 2009 12:15:22

I assume it would be advantageous to have the latest firmware installed. Can you please tell me the process for getting this updated?
« Last Edit: August 07, 2012, 12:30:15 AM by dbell515 »

MediacomBill

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #1 on: August 07, 2012, 06:28:37 AM »
I will be happy to help you with this.  Please confirm your modem's mac address via personal message.

To send me a personal message click the voice bubble on the left of this post.

LarryHolmes

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #2 on: August 08, 2012, 08:44:28 PM »
Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB612X-1.0.3.5-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Firmware Build Time: Sep 2 2010 16:28:51


I also have the 6120.  Is this firmware the latest version?  If not, I'd like an update also.

MediacomTim

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #3 on: August 08, 2012, 08:47:19 PM »
I am showing that you currently have to most recent firmware version

BulletSam

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #4 on: August 08, 2012, 09:08:17 PM »
I am showing that you currently have to most recent firmware version

This is the most recent firmware pushed by Mediacom for the SB6120, I own one.

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.2-SCM01-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 317001103101395107040011
Firmware Build Time: Jan 26 2011 13:53:12








MediacomTim

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #5 on: August 08, 2012, 09:09:49 PM »
I double checked with Tier-2 and they told me it was.

BulletSam

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #6 on: August 08, 2012, 09:34:15 PM »
I double checked with Tier-2 and they told me it was.

Look at the build date, Tim.

Firmware Build Time: Sep 2 2010 16:28:51, which is the one LarryHolmes posted, vs the one I posted - Firmware Build Time: Jan 26 2011 13:53:12

Now, if there's a reason they've gone back to a older version that I don't know about, maybe you can ask your source in Tier-2 to tell us why.

I will say some users can use factory firmware and have good results. Some however need the update.
« Last Edit: August 08, 2012, 09:39:08 PM by BulletSam »

MediacomTim

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #7 on: August 08, 2012, 09:35:17 PM »
I will double check now.

LarryHolmes

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #8 on: August 08, 2012, 09:50:34 PM »
Thanks BulletSam. 

chart2006

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #9 on: August 09, 2012, 10:18:25 AM »
I have the exact same modem and have recently been having to reset it everyday.  I've exhausted every other option trying to troubleshoot the problem.  Would I be able to get the updated firmware pushed out.  As you can see the version I'm running is 1.0.3.3.  Again this is the only thing left in which I can think of to solve the problem. 

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB612X-1.0.3.3-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 317001103200102507040011
Firmware Build Time: Aug 12 2010 13:58:19

MediacomBill

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #10 on: August 09, 2012, 10:20:03 AM »
chart2006 yes I can help you with this. I will need your account info.

LarryHolmes

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #11 on: August 09, 2012, 10:11:59 PM »
Any update on BulletSam's comment?   What is the latest build?

MediacomTim

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #12 on: August 09, 2012, 10:54:03 PM »
We will verify and let you know.

MediacomDallas

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Re: Cable Modem Firmware Update / Motorola SB6120
« Reply #13 on: August 14, 2012, 07:04:47 AM »
LarryHolmes, SB612X-1.0.5.2-SCM01-NOSH was pushed to your modem. Let us know if you need anything else!

Thanks,
Dallas