Author Topic: Push down an update for Motorola SB6121  (Read 5987 times)

Seikai

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Push down an update for Motorola SB6121
« on: January 16, 2012, 04:35:59 PM »
I was hoping I could get a hold of someone to push down an update for my recently purchased SB6121.

It is currently running:
Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 5.0
Firmware Build Time: Dec 21 2010 15:52:06

MediacomTom

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Re: Push down an update for Motorola SB6121
« Reply #1 on: January 16, 2012, 04:40:28 PM »
Currently we only have the 6120 updated firmware. The 6121 was a hardware revision and we have yet to get the updated firmware for that model.

Seikai

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Re: Push down an update for Motorola SB6121
« Reply #2 on: January 16, 2012, 04:45:28 PM »
Not 100% sure on this but I was under the impression that the firmware used on both 6121 and 6120 were the same, but I could be wrong.

MediacomTom

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Re: Push down an update for Motorola SB6121
« Reply #3 on: January 16, 2012, 04:49:56 PM »
We attempted to do this and it failed. The firmware for the 6120 does not work with the 6121.

Seikai

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Re: Push down an update for Motorola SB6121
« Reply #4 on: January 30, 2012, 05:59:40 PM »
We swapped out the SB 6121 to a SB 6120 for support.
Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0

Is currently what is running, I'll be glad to pm you the HFC MAC address to start the process for a firmware update thank you for your time.

MediacomTom

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Re: Push down an update for Motorola SB6121
« Reply #5 on: January 30, 2012, 06:03:51 PM »
What speeds are you pulling and is the modem having any difficulties?

Firmware updates such as what was needed on the 6121 are only needed if there are performance issues with the modem.

Seikai

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Re: Push down an update for Motorola SB6121
« Reply #6 on: January 30, 2012, 06:15:36 PM »
We consistently have had issues with the internet dropping out, I'm of the assumption it's noise in the line or over utilization of the CMTS causing a lack of range responses, but at this point I want to try throwing the kitchen sink at it since I couldn't attempt it with our SB6121.

MediacomTom

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Re: Push down an update for Motorola SB6121
« Reply #7 on: January 30, 2012, 06:34:43 PM »
The 6120 modem is indicating a lower than acceptable signal on the line. Firmware is actually up to date already from what I am showing.

Your firmware: SB612X-1.0.5.1-SCM00-NOSH
Lastest firmware we show: SB612X-1.0.3.3-SCM00-NOSH

This may need to have the cable cord checked from the wall to the modem and to check for any splitters between them as they may be disrupting the cable signal going to the modem.

Seikai

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Re: Push down an update for Motorola SB6121
« Reply #8 on: January 30, 2012, 06:55:10 PM »
At this point and time we are directly connected from the demarcation point to the modem, and the coaxial ends have been replaced.  We've had a tech out three times, once to replace a modem that was leased, the first time the tech swapped out all the ends and the filter at the demarcation, and today he ran the coaxial cable from demarc directly to our newly purchased SB6120.  Today they tried to claim it was our router that was causing the issue, but in the past when our internet drops out and won't come back I've attempted to hook up with only the coax and the DC cable necessary to power the modem, but we would still suffer from T3 timeouts.  I'm of the opinion that we're looking at noise in the line from a bad drop to the house or elsewhere on the node.  The only other assumption I can make is since we're the last person connected on the node the CMTS becomes over utilized and we stop receiving range responses and our connection drops.  I'm more inclined to say it's noise, because when our internet drops our uncorrectable codeword count skyrockets.
« Last Edit: January 30, 2012, 06:58:44 PM by Seikai »

MediacomTom

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Re: Push down an update for Motorola SB6121
« Reply #9 on: January 30, 2012, 07:07:35 PM »
I do not show any interruption on your modem in the last couple hours. How often is it causing a problem since the modem was replaced?

Also, please PM me the modem's MAC address just to make sure I have the correct one in front of me.

Seikai

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Re: Push down an update for Motorola SB6121
« Reply #10 on: February 08, 2012, 08:40:14 PM »
So we're on tech visit 6 or 7, I've lost count, and a new line has been ran from the pole to the house, and from the house to the modem.  We're still having issues, they had to place a tap between the house and modem to lower our upstream level.  Tonight after the new line from pole to house was ran we had another outage, so I removed the tap and just like that the internet came back.  Now I'm not saying that the tap for sure was causing issues, but I'm able to post and surf the web instead of twiddling my thumbs waiting for another tech to hopefully fix the issue.  The reason I'm posting is that from what I understand the upstream levels can be controlled from the CMTS and that it would be possible for someone server side to adjust our upstream power level without the need for a tap.  So I am here begging you to potentially do so, because I am at wits end, two months with constant outages has placed me on a slippery slope with my sanity.  Anything that can be done to fix the issue before a tech comes out tomorrow and places another defective piece of equipment on our line would be much appreciated.

MediacomJames

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Re: Push down an update for Motorola SB6121
« Reply #11 on: February 08, 2012, 08:52:26 PM »
Although the levels can be adjusted from the CMTS, the adjustment is not per modem.  If an adjustment is made at that level then it will affect every modem on the line.


Seikai

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Re: Push down an update for Motorola SB6121
« Reply #12 on: February 08, 2012, 08:59:19 PM »
Well all I can say is everything to the house and beyond has been replaced, I'm not sure what else can be done on site, unless for a fact we have just been unlucky enough each time to have a bad tap placed on the line when they come to check and "fix" our issues.  Our next door neighbor never has issues and we're on the same node, is it possible the port we eventually hook into is flapping and causing our internet to occasionally drop?  I'm grasping at straws here, without having any real way to diagnose the issue without access to the equipment we hook into, nor the devices to properly test for shorts.

MediacomJames

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Re: Push down an update for Motorola SB6121
« Reply #13 on: February 08, 2012, 09:08:27 PM »
Unfortunately I am not able to get a good view of the picture because I am not able to see your current signal levels.  This may be an indication of the problem, and hopefully this technician will be able to get the issue resolved permanently. 

Seikai

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Re: Push down an update for Motorola SB6121
« Reply #14 on: February 08, 2012, 09:10:27 PM »
Channel ID    37     38     39     40
Frequency    111000000 Hz    117000000 Hz    123000000 Hz    129000000 Hz
Signal to Noise Ratio    36 dB    36 dB    36 dB    36 dB
Downstream Modulation    QAM256    QAM256    QAM256    QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
   -2 dBmV     -2 dBmV     -2 dBmV     -1 dBmV 

Upstream    Bonding Channel Value
Channel ID    2
Frequency    31000000 Hz
Ranging Service ID    5456
Symbol Rate    5.120 Msym/sec
Power Level    58 dBmV
Upstream Modulation    [6] 16QAM
 
Ranging Status    Success

Signal Stats (Codewords)    Bonding Channel Value
Channel ID    37     38     39     40
Total Unerrored Codewords    149673550    149095251    149095263    149095353
Total Correctable Codewords    14    45    12    20
Total Uncorrectable Codewords    1690    844    874    772

MediacomJames

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Re: Push down an update for Motorola SB6121
« Reply #15 on: February 08, 2012, 09:20:17 PM »
The power level of 58 dBmV is higher than it should be.  I will notate that on the job for the technician.

MediacomCarson

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Re: Push down an update for Motorola SB6121
« Reply #16 on: February 09, 2012, 11:29:05 PM »
I show the job is still under open status.  Was a technician able to come out there today?

Seikai

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Re: Push down an update for Motorola SB6121
« Reply #17 on: February 10, 2012, 12:48:04 AM »
Yes a technician did come out today, and a line that was buried on our node had apparently been mangled by a few unruly creatures.  At this point and time the connection is functioning, and all signals are optimal, but I'm hesitant to say it's 100% fixed, but I am hopeful.  One technician said they will check further out at a later date to insure that no other cable has been damaged.

MediacomDallas

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Re: Push down an update for Motorola SB6121
« Reply #18 on: February 10, 2012, 06:15:05 AM »
Understood, they may have left the job open to make sure the outside cable is repaired. Keep us posted if the connection drops out again.

MediacomBill

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Re: Push down an update for Motorola SB6121
« Reply #19 on: February 13, 2012, 07:37:59 AM »
Want to check with you to see if your issue is resolved.