So we're on tech visit 6 or 7, I've lost count, and a new line has been ran from the pole to the house, and from the house to the modem. We're still having issues, they had to place a tap between the house and modem to lower our upstream level. Tonight after the new line from pole to house was ran we had another outage, so I removed the tap and just like that the internet came back. Now I'm not saying that the tap for sure was causing issues, but I'm able to post and surf the web instead of twiddling my thumbs waiting for another tech to hopefully fix the issue. The reason I'm posting is that from what I understand the upstream levels can be controlled from the CMTS and that it would be possible for someone server side to adjust our upstream power level without the need for a tap. So I am here begging you to potentially do so, because I am at wits end, two months with constant outages has placed me on a slippery slope with my sanity. Anything that can be done to fix the issue before a tech comes out tomorrow and places another defective piece of equipment on our line would be much appreciated.