Author Topic: Tired of reading about Mediacoms intermittent internet service like mine  (Read 541 times)

sparksflyonu

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ok i have read a great deal of posts ( which is very hard to do btw when internet is like this) with people complaining of the same problem i am having. The network drops in and out and i have called mediacom about it and they send a "test" signal and says its working fine, but i know my internet only runs for around 15 seconds before the modem and its signal resets.  In most cases a tech was dispatched and the problem had already been solved before they arrived or they didnt find a problem. I have had this happen a few times in the past and it clears up after a few days but why cant Mediacom fix this problem instead of keeping all their customers unhappy about the situation?

MediacomChrisL

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #1 on: January 07, 2012, 09:26:59 PM »
I apologize for the issues and would love to look into this for you. Please send me your telephone# or account# and I can see what is causing the issue and see what we can do to fix it for good for you.

Chris

MediacomChrisL

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #2 on: January 07, 2012, 09:39:00 PM »
From what I am showing we haven't had a tech out in quite some time. The signal issue that is happening on your account should be easily fixed by a tech. I am showing a tech is already scheduled, but what we can do is followup with you after the tech is out to make sure this gets fixed and if it doesn't I can get the area management involved to reach a permanent resolution.

Chris

sparksflyonu

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #3 on: January 07, 2012, 10:05:17 PM »
Thanks Chris, i may need to reschedule the tech as i work out of town but should know by monday. Also when i upgraded to online max my download speed never changed, is this because the modem was never changed out? my normal download speed is 11.4 mbs which is what i had with mediacom online

MediacomJames

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #4 on: January 07, 2012, 10:21:33 PM »
I have sent you a PM regarding this.

sparksflyonu

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #5 on: January 07, 2012, 10:28:44 PM »
Thanks James

MediacomJames

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #6 on: January 07, 2012, 11:37:25 PM »
No problem.  Let me know if there is anything else i can do for you.

sparksflyonu

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #7 on: January 08, 2012, 05:43:16 PM »
Ok now it went from intermittent internet  to zero internet connection could somebody check into it? Thanks

MediacomChrisL

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #8 on: January 08, 2012, 05:55:03 PM »
The return power is very high, which is causing the modem to be offline. I am not seeing any area issues that would cause this so a tech would be needed. Since it is completely out I can try to get a tech out earlier for you if that is okay with you.

Chris

sparksflyonu

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #9 on: January 08, 2012, 06:00:24 PM »
Thanks but I'm at work until 6 pm mon-thurs so I guess try to schedule it for friday

MediacomChrisL

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #10 on: January 08, 2012, 06:03:59 PM »
Okay, I will PM you the time frame.

Chris

sparksflyonu

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #11 on: January 09, 2012, 06:14:05 PM »
ok so i seriously dont think internet problems are on my end..... internet was on today when i came home. Speedtest results are  http://www.speedtest.net/result/1697125958.png

MediacomDallas

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #12 on: January 09, 2012, 06:31:14 PM »
The return signal is still fluctuating quite a bit at your modem. I would be good if we could have a tech investigate this further.

sparksflyonu

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #13 on: January 09, 2012, 06:34:33 PM »
ok will still keep the tech appointment. Thanks Dallas for investigating further

MediacomDallas

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #14 on: January 09, 2012, 06:35:03 PM »
No problem. We'll check back with you after the service call to see how things are.

Mjbommarito

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #15 on: January 09, 2012, 09:09:13 PM »
 I currently live in Ames, Iowa and my download speed has been at .39 for the past week. Just curious if I could get an explanation for this.

thanks

MediacomCarson

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #16 on: January 09, 2012, 09:42:27 PM »
I would be happy to check into this for you.  Please PM me your account information

MediacomDallas

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Re: Tired of reading about Mediacoms intermittent internet service like mine
« Reply #17 on: January 13, 2012, 06:42:58 PM »
How have the speeds been since the tech was out?