Author Topic: Router connecting and disconnecting  (Read 604 times)

justinrcook

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Router connecting and disconnecting
« on: January 16, 2012, 08:05:56 PM »
I've been having problems lately with my router, it will be working fine and and then randomly disconnect. Usually by the time I walk over to the router it's already in the process of reconnecting but sometimes I can power cycle it and it will come back on. This has been going on for a couple weeks now and has been happening all day today. I wasn't sure if Mediacom was having problems or if it was with my router.

Thanks.

MediacomTom

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Re: Router connecting and disconnecting
« Reply #1 on: January 16, 2012, 08:29:05 PM »
I do show some minor signal loss on the modem so that may be the cause. If there is a splitter between the modem and the wall you may want to bypass it temporarily to see if the problem continues. If the splitter is the cause you can pick up a new splitter for generally less than $3 and that would clear up the signal problem.

justinrcook

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Re: Router connecting and disconnecting
« Reply #2 on: January 16, 2012, 08:36:08 PM »
There isn't a splitter but it was hooked up through a joiner that I removed and pulled the cable out from the wall and connected it directly to the modem. It's been working this evening so far but it was spotty all day though.

MediacomTom

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Re: Router connecting and disconnecting
« Reply #3 on: January 16, 2012, 08:38:52 PM »
I still show some minor signal loss. If you want to reconnect the joiner I can see how much of a difference it makes on the signal.

justinrcook

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Re: Router connecting and disconnecting
« Reply #4 on: January 16, 2012, 08:43:03 PM »
Ok, it's connected through the joiner again now.

MediacomTom

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Re: Router connecting and disconnecting
« Reply #5 on: January 16, 2012, 08:49:21 PM »
It did worsen, but not so much that it would cause a severe problem from what I am used to seeing.

Is it back to rebooting with the joiner in place?

justinrcook

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Re: Router connecting and disconnecting
« Reply #6 on: January 16, 2012, 08:53:11 PM »
Yeah it's working, the router connected right up. Using it right now. I haven't seen it disconnect tonight like it was earlier today.

MediacomTom

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Re: Router connecting and disconnecting
« Reply #7 on: January 16, 2012, 09:03:17 PM »
Could have been a gap in the contacts between the cable cord and the joiner. This tends to happen on splitters also. Keep us posted and if it becomes an issue again we are more than happy to revisit this and see if anything shows as a problem at that time.

justinrcook

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Re: Router connecting and disconnecting
« Reply #8 on: January 16, 2012, 09:04:58 PM »
Will do. Thanks for the help.

MediacomTom

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Re: Router connecting and disconnecting
« Reply #9 on: January 16, 2012, 09:09:41 PM »
Not a problem. Let us know if you need anything further.

justinrcook

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Re: Router connecting and disconnecting
« Reply #10 on: January 24, 2012, 10:15:57 PM »
I still seem to be having some problems, same as before with the router working fine and then randomly connects and disconnects. I pinged google.com for awhile just to see how often it would connect or not. Overall there was a 87% packet loss, probably not a good diagnostic but something quick to see if it was working or not. I replaced my actual ip adress.

-------------------------------------------
$ ping google.com
PING google.com (74.125.45.103) 56(84) bytes of data.
64 bytes from google.com (74.125.45.103): icmp_req=1 ttl=48 time=44.6 ms
64 bytes from google.com (74.125.45.103): icmp_req=2 ttl=48 time=45.8 ms
64 bytes from google.com (74.125.45.103): icmp_req=3 ttl=48 time=45.6 ms
64 bytes from google.com (74.125.45.103): icmp_req=4 ttl=48 time=51.7 ms
64 bytes from google.com (74.125.45.103): icmp_req=32 ttl=48 time=48.4 ms
64 bytes from google.com (74.125.45.103): icmp_req=33 ttl=48 time=49.5 ms
64 bytes from google.com (74.125.45.103): icmp_req=34 ttl=48 time=43.4 ms
From 000.000.000.000 icmp_seq=39 Destination Host Unreachable
From 000.000.000.000 icmp_seq=40 Destination Host Unreachable
From 000-000-000-000.client.mchsi.com (000.000.000.000) icmp_seq=41 Destination Host Unreachable
64 bytes from google.com (74.125.45.103): icmp_req=42 ttl=48 time=45.2 ms
64 bytes from google.com (74.125.45.103): icmp_req=43 ttl=48 time=44.8 ms
64 bytes from google.com (74.125.45.103): icmp_req=44 ttl=48 time=43.4 ms
64 bytes from google.com (74.125.45.103): icmp_req=45 ttl=48 time=45.4 ms
From 173 (000.000.000.000) icmp_seq=55 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=56 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=57 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=59 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=60 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=61 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=62 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=63 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=64 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=65 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=66 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=67 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=68 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=69 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=70 Destination Host Unreachable
64 bytes from google.com (74.125.45.103): icmp_req=72 ttl=48 time=1052 ms
64 bytes from google.com (74.125.45.103): icmp_req=71 ttl=48 time=2060 ms
64 bytes from google.com (74.125.45.103): icmp_req=73 ttl=48 time=44.2 ms
64 bytes from google.com (74.125.45.103): icmp_req=74 ttl=48 time=45.3 ms
64 bytes from google.com (74.125.45.103): icmp_req=75 ttl=48 time=51.0 ms
From 173 (000.000.000.000) icmp_seq=118 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=119 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=120 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=121 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=122 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=124 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=125 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=126 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=127 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=128 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=133 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=134 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=137 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=138 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=139 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=140 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=143 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=145 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=146 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=148 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=149 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=152 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=153 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=154 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=155 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=156 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=158 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=159 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=162 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=164 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=165 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=167 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=168 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=170 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=171 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=173 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=174 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=179 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=180 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=182 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=183 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=185 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=186 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=189 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=190 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=191 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=192 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=195 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=196 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=197 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=198 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=199 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=201 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=202 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=203 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=204 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=205 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=208 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=211 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=213 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=214 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=215 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=216 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=217 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=218 Destination Host Unreachable
From 173 (000.000.000.000) icmp_seq=221 Destination Host Unreachable
64 bytes from google.com (74.125.45.103): icmp_req=223 ttl=48 time=1056 ms
64 bytes from google.com (74.125.45.103): icmp_req=224 ttl=48 time=56.9 ms
64 bytes from google.com (74.125.45.103): icmp_req=225 ttl=48 time=44.2 ms
64 bytes from google.com (74.125.45.103): icmp_req=226 ttl=48 time=44.9 ms
64 bytes from google.com (74.125.45.103): icmp_req=227 ttl=48 time=44.3 ms
64 bytes from google.com (74.125.45.103): icmp_req=228 ttl=48 time=55.7 ms
64 bytes from google.com (74.125.45.103): icmp_req=229 ttl=48 time=51.9 ms
64 bytes from google.com (74.125.45.103): icmp_req=230 ttl=48 time=47.0 ms
64 bytes from google.com (74.125.45.103): icmp_req=231 ttl=48 time=44.0 ms
64 bytes from google.com (74.125.45.103): icmp_req=232 ttl=48 time=49.3 ms
64 bytes from google.com (74.125.45.103): icmp_req=233 ttl=48 time=54.1 ms
64 bytes from google.com (74.125.45.103): icmp_req=234 ttl=48 time=44.8 ms
64 bytes from google.com (74.125.45.103): icmp_req=235 ttl=48 time=45.5 ms
64 bytes from google.com (74.125.45.103): icmp_req=236 ttl=48 time=63.8 ms
^C
--- google.com ping statistics ---
236 packets transmitted, 30 received, +84 errors, 87% packet loss, time 285668ms
rtt min/avg/max/mdev = 43.406/182.191/2060.464/429.598 ms, pipe 4
---------------------------------------

If there's any other diagnostic stuff I can do to help just let me know. Thanks.

MediacomJames

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Re: Router connecting and disconnecting
« Reply #11 on: January 24, 2012, 10:37:34 PM »
I can tell your modem is having connectivity issues.  When i pulled up your modem the first time it was showing offline, and then a few minutes later everything looked normal.  I recommend scheduling a trouble call to have this issue looked at.

justinrcook

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Re: Router connecting and disconnecting
« Reply #12 on: January 24, 2012, 10:45:32 PM »
Yeah that's kinda how it's been going. It was fine all night (as far as I know) and then it just started connecting and disconnecting. Where do I go to schedule a trouble call? Do I need to call or submit a form online? Thanks.

MediacomJames

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Re: Router connecting and disconnecting
« Reply #13 on: January 24, 2012, 10:52:28 PM »
I will PM you with the details.

MediacomTom

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Re: Router connecting and disconnecting
« Reply #14 on: January 27, 2012, 11:37:12 PM »
I show your appointment was completed today. Please let us know if you require any further assistance.

justinrcook

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Re: Router connecting and disconnecting
« Reply #15 on: January 28, 2012, 10:15:56 AM »
Everything's looking good now. The filter was replaced which he thought was causing the problems because the older filter was blocking the channels the modem was trying to switch to. So hopefully that takes care of all the problems. Thanks for the help.

MediacomChrisL

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Re: Router connecting and disconnecting
« Reply #16 on: January 28, 2012, 10:17:45 AM »
Let us know if it happens again.

Chris