Author Topic: DOCSIS problems in Marshfield, Missouri?  (Read 7341 times)

MediacomTom

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #40 on: January 29, 2012, 09:10:43 PM »
I did not see any outage affecting you, so I cannot confirm that was a factor. I just cleared your phone modem to see if it will pull back up. Please keep me posted.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #41 on: January 29, 2012, 09:21:02 PM »
Nope, no phone yet. I have tried 2 phones & a fax machine, nothing. Modem lights look normal.

MediacomTom

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #42 on: January 29, 2012, 09:26:08 PM »
Make sure you have plugged the phone cord from the phone or the wall back into 'Tel1' on the modem. This should be the only working phone port on the modem.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #43 on: January 29, 2012, 09:32:28 PM »
phone modem just reset itself again, (unless you done it 1 1/2 minutes ago) now working.

MediacomTom

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #44 on: January 29, 2012, 09:35:12 PM »
Ok. Keep an eye on it and let me know if it reboots again. That should be good now.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #45 on: January 30, 2012, 02:23:25 PM »
Ok, on my cell phone again. What is wrong with ultra 50 now? Husband said been down 40 minutes. Modem reset once, lights look good. We have rebooted and everything and no connection at all. Call center to busy to call tells me to try my call later. Please get it fixed. 72 hour test should be done now, results and fix please.

MediacomBill

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #46 on: January 30, 2012, 02:37:09 PM »
I am seeing the modem online right now.  There was a problem in Springfield, don't know if you are close enough to have been effected.  The voice test is not back yet.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #47 on: January 30, 2012, 02:40:39 PM »
22 miles from springfield. Modem has been offline abOut an hour now.  Still down

MediacomBill

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #48 on: January 30, 2012, 02:44:20 PM »
I will check in another system. Be back with you shortly.

MediacomBill

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #49 on: January 30, 2012, 02:48:29 PM »
I just checked in another system and it is showing an uptime of 33 minutes, 3 seconds. You may have to power cycle your wireless router and restart your computer.

justincash

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #50 on: January 30, 2012, 03:05:48 PM »
Springfield MO here, went down about 2 PM. Seems to be a DNS problem as i can ping the gateway and the primary DNS but secondary DNS is down
Having to tether my phone to post this.. Please fix asap

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #51 on: January 30, 2012, 03:09:57 PM »
Router removed. Ltop wired direct to modem. Wireless off. No ping no connection. No default gateway on ipconfig. At work. Husband is home although unable to work with no internet. I be back in 2 hours.

MediacomTom

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #52 on: January 30, 2012, 03:12:18 PM »
justincash,

You issue was just recently posted at the top of the forums as it was just declared. There is a known problem in the Springfield area and techs are working on this issue now.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #53 on: January 30, 2012, 05:21:55 PM »
Any est time for fix yet? Mcdonalds is getting tired of us trying to work here lol. Can't stand another root beer either.

MediacomCarson

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #54 on: January 30, 2012, 05:31:14 PM »
Tech's have located the damaged fiber but we do not have an ETA at the moment.  I am very sorry that this has happened and we appreciate your patience.

rdwade34

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #55 on: January 30, 2012, 08:37:55 PM »
Do you know how the fiber got damaged?  Was it an outside company, or Mediacom caused somehow?

MediacomTom

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #56 on: January 30, 2012, 08:52:59 PM »
Details on the exact cause of the damage were not provided to us, so it is unknown as to the direct reason the fiber was damaged. From what I gathered it was not actually caused by Mediacom.

MediacomBill

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #57 on: January 31, 2012, 07:56:23 AM »
Snugglebunny I have the results of the voice test back.  The modem lost sync twice during the test. both times it was due to spikes in SNR dropping. This in resulting in 80% packet loss.  We should set up a tech call send me a personal message about what times would be best for you.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #58 on: January 31, 2012, 08:59:19 AM »
PM just sent Bill.........

MediacomBill

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #59 on: January 31, 2012, 09:14:07 AM »
Thanks Teresa. I am working with the voice test right now to get you those answers.