Author Topic: DOCSIS problems in Marshfield, Missouri?  (Read 7388 times)

MediacomJames

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #160 on: March 04, 2012, 11:55:33 PM »
That modem does come default from the factory with a username and password.  I will PM you with what it should be.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #161 on: March 05, 2012, 08:44:00 AM »
That modem does come default from the factory with a username and password.  I will PM you with what it should be.

The user name & pass JAmes sent me last night that is supposed to be the factory default did not work. If I reset it with the button for 30 seconds, (he told me in the PM I could do this), will this not erase Mediacom's settings such as DNS servers, security settings? I am afraid to do this because I might not get it back online if it goes to factory default and I do not know how to set it back correctly the way you provisioned it.

I do know for a fact the password has been set by someone else since Friday night. Here is why I know, I went in & looked at logs several times when we had disconnects & posted the log here even, never used a password. I wanted to use the modem as our wireless router also, & noticed in the WiFi settings their was no place to put in a SSID/pass to keep others from connecting via any wireless devices. I did however notice a heading for Maintence & it DID have a pass set, (which was the way it was installed by tech & I do not know that pass).

I am waiting to hear from you before I hit this reset button, as after......... well I might not get back here I have a feeling.

MediacomBill

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #162 on: March 05, 2012, 09:31:58 AM »
If you reset the modem the security setting will have to be reset.

The only time you would have to worry about DNS settings is if you had entered your own.

As far as password changes go, who else has access to your router?  All the more reason to reset and set up a new password.

Bill


SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #163 on: March 05, 2012, 11:41:49 AM »
If you reset the modem the security setting will have to be reset.

The only time you would have to worry about DNS settings is if you had entered your own.

As far as password changes go, who else has access to your router?  All the more reason to reset and set up a new password.

Bill

Help!!!! OK I reset using the restore factory setting red button on the bottom. Held it for 35 seconds, (hey 5 more seconds to make sure). The lights blinked, blinked & went nuts for 35 seconds. I waited & waited for about 7 or 8 minutes & it never came back up. I hit the power button in the back, completely shut off power & waited about 15 seconds & turned it back on. It took about 10 minutes to get internet back up.

NOW I still try to go to 192.168.100.1 & it wants a name & pass. The factory default James sent me in PM last night is not working. I need to reset the security on it. Can you guy go in & do it for me from there?

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #164 on: March 05, 2012, 12:01:15 PM »
OK got back in, by finding a PDF user manual. The factory default name & pass James gave me is not the correct one for this exact model. NOW question, the security was set at WPA/WPA2 Enterprise when it was installed. By dafault now it is set at WPA-PSK[TKIP]+WPA-PSK[AES] Do I need to change it back to how it was set when it was in stalled or is this factory default correct.

MediacomDrew

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #165 on: March 05, 2012, 12:05:50 PM »
The default should be fine, as that is usually the one our techs will use at install.  Additionally, there should be an option that you can check that will allow remot login- I believe this is usually on the Administration tab.  Activating this will allow us to remote in and check things from here.  This was most likely off or turned off after the reset.  I was not able to remote in from here when I tried.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #166 on: March 05, 2012, 12:21:15 PM »
The default should be fine, as that is usually the one our techs will use at install.  Additionally, there should be an option that you can check that will allow remot login- I believe this is usually on the Administration tab.  Activating this will allow us to remote in and check things from here.  This was most likely off or turned off after the reset.  I was not able to remote in from here when I tried.

Drew I just checked the check mark to allow remote management, can you go in & look now?

Here is what I believe happened. I remember some settings & had some wrote down from Friday night. These settings were as it was installed here, nothing changed at all. I had ask how to use it as a wireless router also so we could take our personal wireless router out of the equation to have 1 less piece of hardware to fail. I was told to use the SSID & WPA key on the sticker on the bottom of the modem. The SSID & Pass there DID NOT WORK, at all at that time.

In the modem setting the SSID was set to "Pete" exactly not what the sticker said. The Enterprise security was checked also which does not allow for a WiFi login pass for wireless devices.

Currently with the default factory setting & The Enterprise security not the one used, the SSID is now back to what the factory sticker said it should be & the Passphrase is the same as the sticker & my laptop connects just fine now. But now i have to go to 192.168.0.1 to access the modem instead of the 192.168.100.1

So in short who ever had this modem last, reset a lot of stuff including the SSID & pass to get in. It appears to be working correctly now............ I hope.

MediacomDrew

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #167 on: March 05, 2012, 12:31:01 PM »
I am able to remote in at this point, and I'm just checking over everything in particular- I'm not going to make any changes to the SSID, passcode, or security settings as this would then knock you off and require you to rescan for access points.  The address you mentioned, 192.168.0.1 is the access IP for the gateway.  Since you're using this as a full-on gateway now (modem and router), this is what you'll use.

Just to clarify, you were able to connect wirelessly to a network with the default name on the sticker?  And you used the default passcode to complete the connection, correct?

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #168 on: March 05, 2012, 12:46:23 PM »
I am able to remote in at this point, and I'm just checking over everything in particular- I'm not going to make any changes to the SSID, passcode, or security settings as this would then knock you off and require you to rescan for access points.  The address you mentioned, 192.168.0.1 is the access IP for the gateway.  Since you're using this as a full-on gateway now (modem and router), this is what you'll use.

Just to clarify, you were able to connect wirelessly to a network with the default name on the sticker?  And you used the default passcode to complete the connection, correct?

Yes, I used the SSID & WPA key on the sticker on the bottom of the modem after I used the restore to factory settings button on the bottom of the modem today & it worked fine so far. We however are going to have to leave our router installed, for a while anyway. Later I will change the WiFi passphrase to something shorter as only win 7 can connect since the passphrase on the sticker is to long for Vista <even the name of Vista makes me gag! > & anything older LOL......... & we only have 1 windows 7 laptop. . Still in the stone ages for operating systems, but I love my XP. I just wanted you to look at the security settings to make sure they were OK, (the way it was by default now is the way ours has always been set anyway). I sure the heck can't afford another DMCA.

MediacomDrew

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #169 on: March 05, 2012, 12:51:24 PM »
I took a look at everything and things do look good, so I think we're in good shape!  Now that we've performed the reset, you should be able to login with the given IP, and we can remote into from here as well if need be. :)

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #170 on: March 05, 2012, 08:33:55 PM »
Ultra 50 modem just took a nose dive again...... Went out for about 3 minutes or so. AMber blinking light went off & the "internet" light went off, (4th green light from the left with the globe icon). Stayed off about 30 seconds, then would not make a connection for about 3 minutes. Here are the error's from modem log at the exact time of 8:28 PM local time. What else can we do?????????

 Mon Mar 05 20:28:05 2012    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 
 Mon Mar 05 20:27:48 2012    Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 
 Mon Mar 05 20:27:14 2012    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 20:27:12 2012    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 20:26:53 2012    Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 20:26:36 2012    Critical (3)   Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #171 on: March 05, 2012, 08:38:54 PM »
modem down right now

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #172 on: March 05, 2012, 08:41:35 PM »
2nd time it went down tonight, the most recent  modem logs from the last drop.

 Mon Mar 05 20:39:11 2012    Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 
 Mon Mar 05 20:38:56 2012    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 20:38:48 2012    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
« Last Edit: March 05, 2012, 08:44:01 PM by SnuggleBunny »

MediacomJames

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #173 on: March 05, 2012, 08:58:26 PM »
I will get this back to the area management to see what we can to do get this resolved.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #174 on: March 05, 2012, 09:10:55 PM »
3rd time tonight down, here are the logs continued since last log, was out longer this time, probably 4-6 minutes, all lights up & down 2 or 3 times.


This 1 line is copied out of the below, has me concerned.
Mon Mar 05 21:04:17 2012    Warning (5)   Admin login authentication fail 
I did NOT have a failed login attempt, I used correct pass & got in 1st try.

Event Log

--------------------------------------------------------------------------------
 
Time Priority Description
 Mon Mar 05 21:05:27 2012    Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 
 Mon Mar 05 21:05:26 2012    Critical (3)   DHCP FAILED - Request sent, No response;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 21:05:03 2012    Critical (3)   TFTP Request Retries exceeded, CM unable to register   
 Mon Mar 05 21:05:02 2012    Critical (3)   Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 21:05:01 2012    Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 21:05:01 2012    Warning (5)   ToD request sent - No Response received;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 21:04:59 2012    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 21:04:17 2012    Warning (5)   Admin login authentication fail 
 Mon Mar 05 21:04:04 2012    Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 21:03:33 2012    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Mon Mar 05 21:01:57 2012    Critical (3)   Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 
 

MediacomJames

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #175 on: March 05, 2012, 09:19:20 PM »
It is possible that something or someone is attempting to get into the modem.  It could be someone has connected, or a virus on a pc can do this as well. 

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #176 on: March 05, 2012, 09:32:19 PM »
It is possible that something or someone is attempting to get into the modem.  It could be someone has connected, or a virus on a pc can do this as well.

Well, can't find any virus bugs here & no other reason to believe we got virus bugs. So..... I just changed OUR router (not Mediacom's modem), admin logon to access it & the wireless key & guest key. Yes please refer on to TOS here local their has to be something still going on to disconnect this much.

MediacomJames

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #177 on: March 05, 2012, 09:40:32 PM »
I have forwarded him the information, we should hear something back tomorrow from that.

SnuggleBunny

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #178 on: March 06, 2012, 12:08:41 PM »
Any info yet???????? This is log of a lost connection from 1;16 AM this morning, but apparently this forum site was down also, as after internet came back up, this one page was "page not found" also & could not post it then.

 
 
Tue Mar 06 01:19:00 2012    Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 
 Tue Mar 06 01:18:59 2012    Critical (3)   DHCP FAILED - Request sent, No response;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Tue Mar 06 01:18:34 2012    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Tue Mar 06 01:18:11 2012    Critical (3)   Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Tue Mar 06 01:18:02 2012    Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.0;CM-VER=3.0; 
 Tue Mar 06 01:17:38 2012    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Tue Mar 06 01:16:46 2012    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Tue Mar 06 01:16:26 2012    Critical (3)   Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 
 Tue Mar 06 01:16:08 2012    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:44:01:cf:cd:48;CMTS-MAC=e8:b7:48:0d:05:a0;CM-QOS=1.1;CM-VER=3.0; 

MediacomDallas

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Re: DOCSIS problems in Marshfield, Missouri?
« Reply #179 on: March 06, 2012, 12:40:46 PM »
I do know the techs are checking this but I haven't received any information about what exactly they're doing today.