Author Topic: Springfiled MO just dropped completely  (Read 312 times)

justincash

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Springfiled MO just dropped completely
« on: March 25, 2012, 11:10:05 PM »
Only my power light and PC light are on, the Receive will slowly flash but the other 2 are completely off. Watching netflix and it just suddenly dropped. This happened about 10 minutes ago so 11 PM CST
I have unplugged modem for 15 seconds and plugged back in but no help, totally dead
Springfield MO 65807

SnuggleBunny

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Re: Springfiled MO just dropped completely
« Reply #1 on: March 25, 2012, 11:13:11 PM »
I am in Marshfield, I am out also, same time you went it it looks, I am guessing about 15 minutes ago, Called tech support, (for what good it does). They said 30% of modems are off line, but that is not enough to declare an outage. Were you off last night for about 4 hours or so also? I was here last night also again.

SnuggleBunny

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Re: Springfiled MO just dropped completely
« Reply #2 on: March 25, 2012, 11:16:14 PM »
Is your phone out also? Both my phone & ultra 50 modems are down.

MediacomJames

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Re: Springfiled MO just dropped completely
« Reply #3 on: March 25, 2012, 11:20:20 PM »
I do not know why the agent that you spoke to said that 30% was not enough offline for an outage, an outage is declared when it is over 10% of an area.  I have this outage reported so that we can get a technician out to find the cause.

justincash

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Re: Springfiled MO just dropped completely
« Reply #4 on: March 25, 2012, 11:39:30 PM »
We just have internet so im not sure about phone or TV?
Last night i did not notice if internet went out, was not using anything.
Might be back on tho, just saw it kick on all the lights!!

justincash

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Re: Springfiled MO just dropped completely
« Reply #5 on: March 25, 2012, 11:41:14 PM »
Yup we are all good here, i will say the customer service response on this forum is 100 times better than anything on the phones.
Thanks guys!

MediacomJames

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Re: Springfiled MO just dropped completely
« Reply #6 on: March 25, 2012, 11:44:57 PM »
No problem, we are happy to help!

MediacomBill

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Re: Springfiled MO just dropped completely
« Reply #7 on: March 26, 2012, 12:58:31 PM »
Hi Snugglebunny: Is your service restored as well?