Author Topic: Internet cuts out every few secs again.  (Read 1337 times)

wrfoster

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Internet cuts out every few secs again.
« on: December 14, 2011, 08:18:53 PM »
My internet seems to be having trouble again. It works for a few seconds and then decides to cut out for a few. my download is around 2.0 mbs,





Please help....

MediacomEric

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Re: Internet cuts out every few secs again.
« Reply #1 on: December 14, 2011, 08:53:34 PM »
Thank you for your post. When did the speed issue you are experiencing start and do you have a router connected? I will take a look at this for you.

wrfoster

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Re: Internet cuts out every few secs again.
« Reply #2 on: December 14, 2011, 09:01:25 PM »
This is the 2nd day. I normally have a wireless n router hooked up. But Had my pc connected right in to the modem when I ran the tests.

MediacomTom

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Re: Internet cuts out every few secs again.
« Reply #3 on: December 14, 2011, 09:11:04 PM »
I do show some signals that could be doing better. Are you currently running the cable cord from the modem to the wall directly or through a splitter?

If there is a splitter you can swap the two 'out' connections to see if it improves or completely bypass it to rule the splitter out as the problem.

If directly we may need to get a tech out to check on this signal issue.

wrfoster

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Re: Internet cuts out every few secs again.
« Reply #4 on: December 14, 2011, 09:14:51 PM »
I have 1 splitter. I switched it up 2 months ago. Didn't really help. But I have also just gone from the wall to my modem.

MediacomTom

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Re: Internet cuts out every few secs again.
« Reply #5 on: December 14, 2011, 09:18:32 PM »
What speeds do you see with it direct to the wall?

wrfoster

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Re: Internet cuts out every few secs again.
« Reply #6 on: December 14, 2011, 09:42:00 PM »
I am getting about 4mb in the wall directly.

MediacomTom

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Re: Internet cuts out every few secs again.
« Reply #7 on: December 14, 2011, 09:43:15 PM »
Signal looks to have improved, but barely. Can I get a tech set up to go out and investigate this further for you?

wrfoster

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Re: Internet cuts out every few secs again.
« Reply #8 on: December 14, 2011, 09:51:40 PM »
Sure!

MediacomTom

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Re: Internet cuts out every few secs again.
« Reply #9 on: December 14, 2011, 09:54:01 PM »
Ok. I will PM you the appointment details in just a moment.