Author Topic: Internet down in Dubuque IA..again  (Read 809 times)

overclocked

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Internet down in Dubuque IA..again
« on: December 06, 2011, 12:20:13 PM »
There was an outage in Dubuque Fri evening. Was resolved with poor speeds.

Seems to be business as usual....it has been down again from this morning.

MediacomDrew

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Re: Internet down in Dubuque IA..again
« Reply #1 on: December 06, 2011, 12:50:42 PM »
There was a pretty large-scale issue in Dubuque and surrounding areas on Friday night, and it was out for quite some time.  I see that there was an open maintenance order to address SNR issues on the card early this morning, but I am now showing that as resolved and the modem online and utilization is looking quite good.  Is this still down right now?  If so and you are at home, try to powercycle the equipment.  It's likely that after the completed order the modem and router lost sync, and resetting them will help get them back in line.

overclocked

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Re: Internet down in Dubuque IA..again
« Reply #2 on: December 06, 2011, 01:28:29 PM »
Could be. Unfortunatey not at home to do this...I will check in a bit.

MediacomBill

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Re: Internet down in Dubuque IA..again
« Reply #3 on: December 06, 2011, 01:29:11 PM »
I will let Drew know. Thanks

SoulSeekerUSA

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Re: Internet down in Dubuque IA..again
« Reply #4 on: December 06, 2011, 01:52:55 PM »
I am at home in Dubuque and the net is up but at very very poor speeds.  I have ultra 50 and I can't get above 3.

MediacomBill

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Re: Internet down in Dubuque IA..again
« Reply #5 on: December 06, 2011, 02:03:40 PM »
Sorry this is happening.  I will run some tests on your modem.

MediacomBill

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Re: Internet down in Dubuque IA..again
« Reply #6 on: December 06, 2011, 02:12:46 PM »
SoulSeekerUSA Your signals are in within spec.  Have you powercycled the modem since the outage?

MediacomDallas

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Re: Internet down in Dubuque IA..again
« Reply #7 on: December 14, 2011, 07:05:57 AM »
overclocked - I wanted to check back to see how your service has been. The area utilization has been under 50% all week.