I have been a Mediacom customer for a LONG time. After dropping their TV service due to poor signal quality (lets put it this way, DirecTV's regular stand definition looks better than Mediacom's HD channels.. my HD Antenna makes Mediacom's HD channels look like TV from the 1980s.). I tried to switch to Verizon home service but Mediacom canceled our phone service before we could port our number back, forcing us to switch back to Mediacom's crap home phone.
Over the past few months, I have made a "DOWN TIME" log of Mediacom's internet. Now, I require internet mostly at night since that's what I do all of my programming work. But, again, like tonight my internet has been down since 8 PM until 2 AM. Mediacom has the worse customer service in any company I've ever experienced. During the one time I did get a hold of them, they were rude and unhelpful. The technicians are useless.
My internet rarely gets max speed, using services like Microsoft SQL Management Studio is terrible because of Mediacom's poor speeds. The constant downtime of the internet hurts my work (since I require a active database connection) and causes me to lose money. Sadly, Verizon DSL in my area is full (imagine that! everyone wants to get away from Mediacom).. They offer 15/5 in my area, slower then mediacom's falsely advertised 25/2.
Here's my log:
7/12/2011 11:45 PM
Disconnected while playing a game, started working around 11:50 PM but promptly went back off within 2 minutes.
7/13/2011 11:55 PM
Currently down. No internet, no phone service. Called tech support, "service interruption" - DHCP FAILED, Discover Sent, no offer received.
7/13/2011 1:00 AM
Called Mediacom. "Experiencing heavy call volume."
7/13/2011 1:05 AM
Modem received data, but still can't connect to the internet. Phone service is back up.
7/13/2011 1:30 AM
Appears that internet service is fully restored.
7/14/2011 4:15 PM
Phone service is down. No internet. Out for about an hour. Tech Support is unavailable.
7/21/2011 11:30 AM
Phone server is down and no internet. No tech support (heavy call volume message). Out for 15 minutes.
8/4/2011 12:05 AM
Internet is down. Gave up.
8/14/2011 1:30 AM
Internet is down. Finished worked using my more reliable Verizon Wireless cell phone, outage lasted a few hours.
8/25/2011 11:00 PM
Internet is down and no phone service. Tech support is full. On hold for 45 minutes then disconnected. Lasted a hour or so.
9/15/2011 5:00 PM
Internet is really slow. Can't do anything. About the speed of dialup, maybe slower. Had to disconnect modem for 5 minutes.
9/24/2011 11:45 PM
Internet is slow and barely working. Can't do any database work. Phone calls sounds like I'm under water.
10/5/2011 2:15 AM
Internet started off slow and no longer works. Phone is out, gave up for the night.
10/18/2011 1:15 AM
Trying to play a video game. All the pings are extremely high no matter what. Every server lags. No one else experiencing issue. After about 30 minutes of trying the internet finally went out.
11/2/2011 1:00 PM
Internet & Phone is out. Can't receive calls. Outage lasted 30 minutes.
11/16/2011 12:30 AM
While playing Battlefield 3 I noticed extreme lag. Feels like my ping raised. After about 30 minutes my internet died.
12/1/2011 10:00 PM - Around 3 AM
Internet is down. Can't contact DNS.
12/2/2011 10:00 PM - Around 3 AM
Internet is down. Can't contact DNS.
12/3/2011 10:00 PM - Around 3 AM
Internet is down. Can't contact DNS.
12/4/2011 10:00 PM - Around 2 AM
Internet is down. Can't contact DNS.
The above past days it receives IP fine.
Speed tests of poor service (worse during the day):
http://www.speedtest.net/result/1628691831.pngI am really sick of this crap. This company is the biggest rip off. They don't care about their customers. If you look at their forum software (they stripped it down, which I'm sure is against Simple Machine's EULA) it uses a very EARLY version of Simple Machine's Forum (
http://www.simplemachines.org/) and their eula clearly states:
a. All copyright notices within source files and as generated by the Software as output are retained, unchanged. (MEDIACOM VIOLATES)
Altering the copyright notice will terminate your license to use SMF, and may result in a warning message at the bottom of your forum.
The SMF version number is considered separate the copyright itself, and altering it is not considered a violation of the license. Altering the SMF version number may make it more difficult for the SMF team to offer appropriate help tailored to your version of SMF. (MEDIACOM VIOLATES)
It's likely this forum has a lot of SQL injections (exploits) which could mean YOUR username, email, and PASSWORD stolen!
Mediacom HATES their customers and I highly recommend AVOIDING THEM AT ALL COSTS!!!!!!!
Topic: Avoid Mediacom at all costs; worse ISP around. (Read 2741 times)