Author Topic: Internet dropping frequently.  (Read 3926 times)

tccoope

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Internet dropping frequently.
« on: November 18, 2011, 10:20:38 PM »
Let me start by saying I am supposed to have a tech at my apartment tomorrow to check on things but am absolutely not expecting them to find any problems here or in my complex.  There are a couple of reasons for that.

1) I have had Mediacom in a couple of different towns over the last 5 years and over that time have learned that the service I can expect from a field technician and the phone tech support is very spotty, and unfortunately is almost always on the poor side.  Usually when a tech is out for problems they replace our equipment, regardless of how many times it has been replaced in the past for the same trouble.  Having worked for an ISP in tech support and NOC work for many years (not Mediacom) I understand that this is what is normally done as it almost always fixes the issue, at least long enough to calm the customer for a few days and let them pay another bill.  The problem is it almost never is the solution for a chronic problem.  So that being said, reason 2....

2) The apartment complex that I live in just was made active for Mediacom services during the third week of October 2011.  As part of this process, Mediacom techs (contractors) installed brand new coax in EVERY unit in the complex.  In addition, due to the size of the complex we have our own dedicated node (going off of the word of the contractor in this case).  So with new network equipment and lines this only leaves me a few likely solutions to my problem. It could be my modem, it could be a coincidentally bad line, a bad port on the node, or most likely a problem between the node and the CO.

During the last several weeks I have gone through several troubleshooting steps on my own and have been able to rule out any of my own equipment and have replaced the modem with one of a different model and still am experiencing the same difficulties. 

With both modems, the event log showed a vast wasteland of error messages whenever the internet would drop.  Here is a copy of the eventlog currently:

 Fri Nov 18 21:25:19 2011      Notice (6)     TLV-11 - unrecognized OID
 Fri Nov 18 21:25:18 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Fri Nov 18 21:25:12 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:25:00 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Fri Nov 18 21:25:00 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:23:52 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Fri Nov 18 21:23:52 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:23:04 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Fri Nov 18 21:23:04 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:22:13 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Fri Nov 18 21:22:13 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:21:31 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Fri Nov 18 21:21:31 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:20:56 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Fri Nov 18 21:20:23 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Fri Nov 18 21:19:49 2011      Notice (6)     TLV-11 - unrecognized OID
 Fri Nov 18 21:19:48 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Fri Nov 18 21:19:47 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Fri Nov 18 21:19:16 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:19:10 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Fri Nov 18 21:19:10 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:18:22 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Fri Nov 18 21:17:49 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Fri Nov 18 21:16:03 2011      Notice (6)     TLV-11 - unrecognized OID
 Fri Nov 18 21:16:02 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Fri Nov 18 21:15:59 2011      Critical (3)     DHCP FAILED - Discover sent, no offer received
 Fri Nov 18 21:15:40 2011      Critical (3)     No Ranging Response received - T3 time-out
 Fri Nov 18 21:15:21 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Fri Nov 18 21:14:49 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Fri Nov 18 21:10:14 2011      Notice (6)     TLV-11 - unrecognized OID
 Fri Nov 18 21:10:13 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Fri Nov 18 21:10:11 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...

When the signal does drop I have seen my SNR get as low as 32 dB... definitely not optimum but not hypercritical either. 

With the previous modem, which was the netgear cgd24g, in addition to the above mentioned errors, I would also receive the following message: "Network Access: Denied".  This would appear on the Gateway status page when logged in with superuser access (MSO/changeme).  I received a similar message on the Connection page with the line "Connectivity State, In Progress, Not allowed."

Now, since the line between my apartment and the node is brand new, it's possible, though HIGHLY unlikely that line is the problem.  The same goes for any issues at the node.  Having worked in an ISP long enough I understand that they could be part of the problem, although you and I both know that is very unlikely, but I'll entertain the option long enough for the tech to replace the cable and change my port at the node.

This leaves the most likely scenario as a configuration error at the CO, or possible a problem with an AMP on a mainline somewhere, although I really hope mediacom is at least running fiber to their nodes...

So with all this being said, I would really like to give the Mediacom forum moderators a chance as I have honestly heard good feedback regarding the service on here from people I know have had very similar experiences to me with the field techs and over the phone techs.  The over the phone techs that I have spoken to in recent days were not even aware you could log into the modems I have had (192.168.0.1 for the netgear and 192.168.100.1 for the RCA/Thompson).... let alone what any of the messages in the error logs meant.

So, Mediacom Forums, prove me wrong. Show me that Mediacom actually has their customer's best interest in mind and fix my issues permanently, not just long enough for me to pay another bill.


MediacomMatt

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Re: Internet dropping frequently.
« Reply #1 on: November 18, 2011, 10:32:40 PM »
Well, there is definitely a problem here that we need to get to the bottom of, there is no doubt about that. If you would please PM me your account info so I can look at it and we can go from there. I would definitely say at this point, lets see what the tech says when he comes out so we can at least get a base line on things.

tccoope

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Re: Internet dropping frequently.
« Reply #2 on: November 18, 2011, 11:13:04 PM »
PM Sent

MediacomMatt

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Re: Internet dropping frequently.
« Reply #3 on: November 18, 2011, 11:24:22 PM »
Signals look good from here so far, lets wait for that tech to come out, see what he says and go from there. We will followup with you afterwards.

MediacomDallas

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Re: Internet dropping frequently.
« Reply #4 on: November 19, 2011, 09:11:35 PM »
How has the service been since the tech was out?

tccoope

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Re: Internet dropping frequently.
« Reply #5 on: November 19, 2011, 09:23:40 PM »
Not good.....

 Sat Nov 19 21:04:16 2011      Notice (6)     TLV-11 - unrecognized OID
 Time Not Established     Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Sat Nov 19 21:03:32 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 21:03:03 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Sat Nov 19 21:03:03 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 21:02:18 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Sat Nov 19 21:02:18 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 21:01:41 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Sat Nov 19 21:01:08 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Sat Nov 19 20:51:38 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Sat Nov 19 20:51:38 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Sat Nov 19 20:51:26 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 20:51:01 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Sat Nov 19 20:50:28 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Sat Nov 19 20:43:33 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Sat Nov 19 20:43:20 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Sat Nov 19 20:42:48 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Sat Nov 19 20:41:54 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Sat Nov 19 20:41:48 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Sat Nov 19 20:41:39 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Sat Nov 19 20:41:06 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Sat Nov 19 20:35:05 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Sat Nov 19 20:34:59 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Sat Nov 19 20:34:51 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 20:34:10 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Sat Nov 19 20:34:10 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 20:33:13 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Sat Nov 19 20:33:13 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 20:32:38 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Sat Nov 19 20:32:38 2011      Critical (3)     No Ranging Response received - T3 time-out
 Sat Nov 19 20:32:00 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Sat Nov 19 20:32:00 2011      Critical (3)     No Ranging Response received - T3 time-out

The tech explained that he has had several customers in my apartment complex complaining about internet issues and that he is going to put a ticket in on Monday because they believe the card in the Node needs to be replaced. 

He said that could take weeks to be replaced!!!!  That is insane, my old company would replace cards in nodes several times a day and do it when necessary for situations like this.  So unfortunately this situation is pretty unacceptable.  If it was just the internet effecting us surfing/watching netflix/listening to music, while annoying, it wouldn't be as big of a deal as this is.  My girlfriend who still works for another ISP that is located about 150 miles away, works from home during the week.  She does technical support and if the internet here cuts out, it affects her job.  So basically at this point Mediacom needs to get their act together and get this repaired ASAP, if the card needs replaced there is NO reason why that should take weeks. Put in a ticket, get the tech out, do it Monday. Why is that not possible?!?!

I know we've only been customer's for a month, but at this point I would like to know that a supervisor of some sort is handling our tickets to ensure proper follow through and completion.  If this goes on for another week or two then we will have to climb the ladder until we are getting the service that we pay you for.

MediacomTom

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Re: Internet dropping frequently.
« Reply #6 on: November 19, 2011, 09:33:29 PM »
We will followup on Tuesday to make sure the tech is in fact taking care of the situation and see what the Supervisor plans to do once he receives the info on Monday. Unfortunately I cannot get immediate contact with him at the current moment to confirm the work needing to be done. I apologize for the delay.

tccoope

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Re: Internet dropping frequently.
« Reply #7 on: November 19, 2011, 09:36:50 PM »
We will followup on Tuesday to make sure the tech is in fact taking care of the situation and see what the Supervisor plans to do once he receives the info on Monday. Unfortunately I cannot get immediate contact with him at the current moment to confirm the work needing to be done. I apologize for the delay.

That sounds like a good plan to me. 

I apologize for taking some frustrations out on you all here on the board, its not anyone's fault here and so far you all have been responsive and done a very good job following up. 

I understand the logistics around getting a supervisor involved and definitely don't expect anything from the supervisor this weekend.  I just want to make sure they're aware and that this project gets moving fast and doesn't get wrapped up in a lot of red tape.

Thanks for everyone you all have done so far, again I really appreciate the responsiveness that Mediacom is putting into their forums.

MediacomTom

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Re: Internet dropping frequently.
« Reply #8 on: November 19, 2011, 09:37:59 PM »
Not a problem and we very much appreciate your patience in this matter.

darinvr

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Re: Internet dropping frequently.
« Reply #9 on: November 19, 2011, 10:17:41 PM »
This is exactly what's happening on my modem. This just started tonight and I'm dropping service every 30 minutes to 1 hour. I see the same log as was reported. The only "fix" that I can make is to physically detach the cable and power from the modem and it comes back up no problem. Then 30 minutes later it goes back down again. Very frustrating! Please also take a look at mine as well.

MediacomMatt

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Re: Internet dropping frequently.
« Reply #10 on: November 19, 2011, 10:29:43 PM »
@darinvr - Your signal levels look great, but I do see an awful lot of fluctuations in the signals where you would be getting those resets. Might need to send a tech out there, may have an amp going out or some other piece of equipment failing.

darinvr

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Re: Internet dropping frequently.
« Reply #11 on: November 19, 2011, 10:36:03 PM »
Just as I was reading your message it went out again. As I said, the only way I can get back on is to remove the cable, literally, from the modem and also remove power. I wait a little bit and then it comes right back on. Its only lasting maybe 20 minutes or so. My modem is pretty old, its my personally owned modem Surfboard sb5100, could this be the problem? If so I'm not opposed to replacing it but at the same time I don't want to go dump $100 into a new one only to have the same problem. My speeds and everything are great while i'm connected and as I said this started tonight.  Below is the latest log from my modem.

2011-11-19 22:31:49   6-Notice   0x045A80E4   TLV-11 - unrecognized OID
1970-01-01 00:00:11   3-Critical   0x040D9A2C   DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:04   3-Critical   0x05110008   UCD invalid or channel unusable
2011-11-19 22:30:03   3-Critical   0x04E33948   No Ranging Response received - T3 time-out
2011-11-19 22:29:58   3-Critical   0x05110008   UCD invalid or channel unusable
2011-11-19 22:29:53   3-Critical   0x04E33B3C   Unicast Ranging Received Abort Response - Re- initializing MAC
2011-11-19 22:29:30   3-Critical   0x04E33948   No Ranging Response received - T3 time-out
2011-11-19 22:29:18   3-Critical   0x05110008   UCD invalid or channel unusable
2011-11-19 22:29:14   3-Critical   0x04E33B3C   Unicast Ranging Received Abort Response - Re- initializing MAC
2011-11-19 22:28:48   3-Critical   0x04E33948   No Ranging Response received - T3 time-out
2011-11-19 22:28:37   3-Critical   0x05110008   UCD invalid or channel unusable
2011-11-19 22:28:32   3-Critical   0x04E33A10   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2011-11-19 22:27:59   3-Critical   0x04E33A74   Started Unicast Maintenance Ranging - No Response received - T3 time-out
2011-11-19 22:03:21   6-Notice   0x045A80E4   TLV-11 - unrecognized OID
1970-01-01 00:00:14   3-Critical   0x040D9A2C   DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:06   3-Critical   0x05110008   UCD invalid or channel unusable
2011-11-19 22:01:08   3-Critical   0x04E33B3C   Unicast Ranging Received Abort Response - Re- initializing MAC
2011-11-19 22:00:41   3-Critical   0x04E33948   No Ranging Response received - T3 time-out
2011-11-19 22:00:29   3-Critical   0x05110008   UCD invalid or channel unusable

MediacomMatt

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Re: Internet dropping frequently.
« Reply #12 on: November 19, 2011, 10:39:55 PM »
It could be a modem issue, that is definitely a possibility. If you want to try out a different modem, before buying your own again, you are more than welcome to stop by our office and get one of ours. If that works like its supposed to, then you know its your modem.

darinvr

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Re: Internet dropping frequently.
« Reply #13 on: November 19, 2011, 10:43:13 PM »
alright. I'll pick one up tomorrow. I have 14 days to return it. If that fixes it great...if not then I guess we can setup a tech visit. Work for you guys?

MediacomMatt

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Re: Internet dropping frequently.
« Reply #14 on: November 19, 2011, 10:45:29 PM »
That will be fine, we'll check in with you in a couple of days and see how its going.

MediacomBill

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Re: Internet dropping frequently.
« Reply #15 on: November 22, 2011, 07:51:24 AM »
Have you gotten a chance to pick up a new modem?

tccoope

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Re: Internet dropping frequently.
« Reply #16 on: November 22, 2011, 05:33:08 PM »
Have you gotten a chance to pick up a new modem?

I actually picked up a new modem last week before even posting on here (as I referenced to in the original post.)

The problem has not been resolved yet and as I mentioned on Saturday, the tech that was out then said he would be putting a ticket in on Monday for repairs to be done on the node in my apartment complex.  We have not heard back from anyone yet regarding this ticket and after our internet went down for a solid 45 minutes this afternoon we called back to the tech support number and requested a supervisor. 

On this call we were informed that it is mediacom's process that before they will consider it being a network problem we must have called in at least 3 times (currently we're around 6 or 7 times, at least). In addition, we must have had at least 2 techs out.  Both the supervisor we spoke to and the agent on the phone believe it's a problem inside and insisted we must be home for a tech to be out.  Thus dragging this issue out yet another week as the first time we'll be home when you all have an appointment available is next Tuesday morning...

Anyone that knows ANYTHING about networking will be aware by reading my first post alone that there is nothing wrong inside of our apartment.  Yes, the cable from the wall jack to the outside could be bad, though highly unlikely since it was just installed in October.  As were the outside lines... and the Node....

So, long story short, as MediacomTom suggested on Saturday, we need a supervisor working on our case to ensure it is actually being handled in a timely and proper fashion. 

I would like to know what the update is regarding the card in our node being replaced with a new card.  I would like to know the name of the supervisor that is handling our case.  And I would also like updates from Mediacom regarding the case at least every couple of days until this is resolved.  We are trying to be patient, but since my girlfriend's job depends on her having a constant internet connection, our patience will soon be worn thin. 

Once again the logs in our modem are still showing the same error messages indicating a problem OUTSIDE of the apartment. These error messages come along with what has been nearly flawless signal since we got service from mediacom, leading me to believe with an almost certain faith that it is not in the cables but in the node or CO.

Logs:
Time     Priority     Description
 Tue Nov 22 16:42:03 2011      Notice (6)     TLV-11 - unrecognized OID
 Time Not Established     Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Time Not Established     Critical (3)     SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
 Tue Nov 22 16:05:07 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Time Not Established     Critical (3)     SYNC Timing Synchronization failure - Failed to acquire FEC f...
 Tue Nov 22 15:44:39 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Tue Nov 22 13:20:16 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Tue Nov 22 13:20:05 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 13:19:12 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Tue Nov 22 13:18:39 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Tue Nov 22 13:10:41 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Tue Nov 22 13:10:07 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 13:09:35 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Tue Nov 22 13:09:35 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 13:08:36 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Tue Nov 22 13:08:03 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Tue Nov 22 07:42:53 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Tue Nov 22 07:42:49 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Tue Nov 22 07:42:37 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 07:42:22 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Tue Nov 22 07:41:49 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Tue Nov 22 07:37:30 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Tue Nov 22 07:37:15 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 07:36:50 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...
 Tue Nov 22 07:36:18 2011      Critical (3)     Started Unicast Maintenance Ranging - No Response received - ...
 Tue Nov 22 07:32:49 2011      Critical (3)     DHCP WARNING - Non-critical field invalid in response.
 Tue Nov 22 07:32:30 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 07:32:18 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Tue Nov 22 07:32:18 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 07:31:32 2011      Critical (3)     Init RANGING Critical Ranging Request Retries exhausted
 Tue Nov 22 07:31:32 2011      Critical (3)     No Ranging Response received - T3 time-out
 Tue Nov 22 07:30:39 2011      Critical (3)     Received Response to Broadcast Maintenance Request, But no Un...

MediacomDavid

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Re: Internet dropping frequently.
« Reply #17 on: November 22, 2011, 05:54:54 PM »
Hello tccoope,

   I apologize no one has gotten back to you on this. As of right now we are still waiting to hear back from your local Technical Operations Supervisor on this issue.  As soon as we know more about this we will let you know what is being done to resolve it.

tccoope

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Re: Internet dropping frequently.
« Reply #18 on: November 22, 2011, 06:03:43 PM »
Hello tccoope,

   I apologize no one has gotten back to you on this. As of right now we are still waiting to hear back from your local Technical Operations Supervisor on this issue.  As soon as we know more about this we will let you know what is being done to resolve it.

Thanks for the quick response MediacomDave.  Just a few questions:

1) What is the name of the local Technical Operations Supervisor?
2) Has the local Technical Operations Supervisor been contacted regarding our problem?
3) What is the local Technical Operations Supervisor's email address? (You can PM me this information)
4) Has someone contacted the local Technical Operations Supervisor today to check for an update on the issue?

I would also really love an outline of Mediacom's processes in response to a customer with ongoing issues.  What is the real process that is completed in order for an obviously bad card on a node to be replaced (please keep in mind this is per YOUR NOC and the field tech here on Saturday).

I would like answers to questions 1-4 ASAP.  We also need to see something from Mediacom to indicate they are actually working on this issue, not just passing the buck like so far it seems to be doing.

MediacomDavid

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Re: Internet dropping frequently.
« Reply #19 on: November 22, 2011, 06:20:55 PM »
Hello tccoope,

   The name of your Local Tech Supervisor is Steve. We first began correspondence with him on 11-7-11 to look into the area issues your building has been having. Most recently we have sent him an email today to see if there are any new updates available.   Unfortunately I am not allowed to give out contact information for the Tech Supervisor however if you would like for him to contact you I can arrange that.