Author Topic: slow speeds between 4pm and 12pm  (Read 459 times)

scboy12

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slow speeds between 4pm and 12pm
« on: January 25, 2012, 11:06:20 PM »
I am paying for 12mbps download but between 4pm and 12 my speeds are dropping between 1 to 5 mbps this problem has been going on ever sense i began service. Could you please help me out. Thank you in advance

MediacomCarson

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Re: slow speeds between 4pm and 12pm
« Reply #1 on: January 25, 2012, 11:33:06 PM »
I show your slow speeds are being caused by a local area utilization issue.  Another customer on the same headend is having similar issues.  We have this escalated to the local head end manager and will keep you posted when we have a possible ETA.  Thank you for your patience.

MediacomDrew

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Re: slow speeds between 4pm and 12pm
« Reply #2 on: January 26, 2012, 07:55:51 AM »
We received word that they will be doing some programming and configuration changes to help with this by the end of the month.  We'll continue to monitor this and look for the results.
« Last Edit: January 26, 2012, 08:46:47 AM by MediacomDrew »

scboy12

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Re: slow speeds between 4pm and 12pm
« Reply #3 on: January 26, 2012, 11:31:44 AM »
thank you for the help and info

MediacomDallas

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Re: slow speeds between 4pm and 12pm
« Reply #4 on: January 26, 2012, 11:34:01 AM »
No problem. Let us know if you need anything else in the meantime!

scboy12

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Re: slow speeds between 4pm and 12pm
« Reply #5 on: January 29, 2012, 08:05:12 PM »
i was wondering if you guys have been updated at all. The speeds have still been really slow. Thank you

MediacomCarson

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Re: slow speeds between 4pm and 12pm
« Reply #6 on: January 29, 2012, 08:08:14 PM »
We are still on schedule for the Feb 1st fix.  We will keep you posted if anything changes.  Thank you very much for your patience.

MediacomDallas

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Re: slow speeds between 4pm and 12pm
« Reply #7 on: February 01, 2012, 09:20:37 AM »
scboy12 - I wanted to touch bases with you. The node you're on has been moved to the new headend in the area. The headend will do auto load balancing so it may take some time for everything to settle down. Let us know if you need anything else.

scboy12

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Re: slow speeds between 4pm and 12pm
« Reply #8 on: February 05, 2012, 03:24:36 PM »
I just got back from vacation and it looks like at the moment that it got fixed Thank you for all the help

MediacomTom

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Re: slow speeds between 4pm and 12pm
« Reply #9 on: February 05, 2012, 03:28:49 PM »
No problem. Let us know if you need anything further.