Yes, they called back on Friday and everything seemed to be working fine. However, I know it is not fixed because they didn't do anything. (They changed a bunch of stuff on Thursday but my internet was horrible on Thursday afternoon and then it happened to work fine on Friday). And now this morning, I've been kicked off my vpn 3 times in the past 30 minutes. My internet still kind of works but I must lose enough signal that my vpn cannot stay connected. I've run speedtest.net and pingtest.net on my cpu that is not connected to the vpn. One pingtest is fine and then I run it again and the pings and jitter are very, very high. Something is still wrong.
I need someone to get here to fix this sooner rather than later. Please make sure they send someone that can actually fix it.