Author Topic: Internet and TV are both out, is there an outage?  (Read 422 times)

rasparks0967

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Internet and TV are both out, is there an outage?
« on: April 05, 2012, 04:29:27 PM »
Internet and TV are both out, is there a known outage?

MediacomTim

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Re: Internet and TV are both out, is there an outage?
« Reply #1 on: April 05, 2012, 04:38:50 PM »
I am not seeing a service outage in your area, but do see that your modem is offline. How long has it been offline?

rasparks0967

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Re: Internet and TV are both out, is there an outage?
« Reply #2 on: April 05, 2012, 04:43:05 PM »
Since about 2, the DS light just keeps flashing, Video is out as well.

MediacomTim

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Re: Internet and TV are both out, is there an outage?
« Reply #3 on: April 05, 2012, 04:46:10 PM »
I just double checked and not seeing any issues. I sent a signal to your cable box and modem and they bothe show that they went through.

rasparks0967

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Re: Internet and TV are both out, is there an outage?
« Reply #4 on: April 05, 2012, 05:10:54 PM »
I saw where the box did a reset, when I tune a channel it shows no tv signal.

MediacomTim

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Re: Internet and TV are both out, is there an outage?
« Reply #5 on: April 05, 2012, 05:18:14 PM »
I see the outage now. It was posted at 5:05 PM. Our techs are working on it now.

rasparks0967

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Re: Internet and TV are both out, is there an outage?
« Reply #6 on: April 05, 2012, 05:23:58 PM »
I was going to say, that was weird, you were able to send signals here and I could see that they were received, but no services. Now things are working, not sure what that was.

MediacomTim

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Re: Internet and TV are both out, is there an outage?
« Reply #7 on: April 05, 2012, 05:26:20 PM »
That was odd. Let us know if you have any other issues.

rasparks0967

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Re: Internet and TV are both out, is there an outage?
« Reply #8 on: April 05, 2012, 05:36:07 PM »
I jumped the gun on the internet, I am not able to pull an IP from the cable modem, has the outage been cleared yet or is it still open.

MediacomTim

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Re: Internet and TV are both out, is there an outage?
« Reply #9 on: April 05, 2012, 05:40:41 PM »
It is still open. We haven't heard anything from the field techs as of yet.