Author Topic: Gilberts, IL 60136 - Internet down?  (Read 505 times)

Mike_TV

  • Full Member
  • ***
  • Posts: 116
    • View Profile
Gilberts, IL 60136 - Internet down?
« on: April 04, 2012, 09:25:32 AM »
Noticed cable modem rebooted itself about 30 minutes ago and now the internet is down completely.  Is it just me or more of a widespread area issue?

MediacomBill

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 10531
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #1 on: April 04, 2012, 09:44:33 AM »
Hi Mike: I will check for you and be back shortly.

MediacomBill

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 10531
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #2 on: April 04, 2012, 10:16:20 AM »
Mike are you able to get online? I am showing your modem as online and connected to the server.

Mike_TV

  • Full Member
  • ***
  • Posts: 116
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #3 on: April 04, 2012, 10:25:06 AM »
I am now.  I'm showing the cable modem rebooted twice today and twice yesterday.  Not sure why.  Things were working pretty good for a few months without any issues until now.

MediacomDrew

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9220
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #4 on: April 04, 2012, 11:02:28 AM »
I can see where those drops occurred, and I'm noticed some pretty large drops in SNR during and around those times.  Things are looking good right now, but if you would like I can set something up to have a technician investigate the cause and get this corrected.

Mike_TV

  • Full Member
  • ***
  • Posts: 116
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #5 on: April 04, 2012, 11:26:42 AM »
I'll keep an eye on it over the next couple of days and if it keeps happening, I'll let you know.  Thanks!

MediacomDallas

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 10324
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #6 on: April 04, 2012, 11:35:52 AM »
No problem. Keep us posted.

Mike_TV

  • Full Member
  • ***
  • Posts: 116
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #7 on: April 04, 2012, 03:45:27 PM »
I'm seeing big swings in the SNR this afternoon and this is affecting the internet connection obviously.  If you can have a technician look at it, I would appreciate it.

MediacomTim

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 11969
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #8 on: April 04, 2012, 03:48:51 PM »
I will send you a personal message with soonest time i can get someone to come out.

Mike_TV

  • Full Member
  • ***
  • Posts: 116
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #9 on: April 04, 2012, 03:56:59 PM »
Thank you.  Sent you a PM with contact information.

MediacomTim

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 11969
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #10 on: April 04, 2012, 03:58:10 PM »
Thank You

Mike_TV

  • Full Member
  • ***
  • Posts: 116
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #11 on: April 05, 2012, 11:40:24 AM »
Update - My connection and the SNR appears to be fine since around 3:00 AM this morning.  Not sure if something was fixed on the back end, down the street or elsewhere but I've made no changes to my environment.

If the tech is still scheduled to come out today at 1:00 PM I would hate for it to be a wasted trip.

Can you check the ticket and see if something was fixed on your end to avoid an unnecessary trip?

MediacomDrew

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9220
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #12 on: April 05, 2012, 11:48:12 AM »
By the look of it, there were some CMTS upgrades performed overnight to resolve AC power issues as well as reporting.  Whether or not this aided in addressing your issues, I cannot be sure.  I can clearly see a massive jump in SNR, however, and things look to be in good shape now.  If you'd like, I can go ahead and cancel out the service call for you.

Mike_TV

  • Full Member
  • ***
  • Posts: 116
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #13 on: April 05, 2012, 11:56:45 AM »
Go ahead and cancel it.  I would hate to have the tech come out for no reason.  I'll update this thread if it starts happening again over the next few days.  Thank you for the help.

MediacomDrew

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9220
    • View Profile
Re: Gilberts, IL 60136 - Internet down?
« Reply #14 on: April 05, 2012, 12:20:20 PM »
No problem at all!  I've got that all cancelled out.  We'll keep an eye on things as well, so please be sure to post back if you notice anything funny!