Author Topic: Harvest AL Intemittent Signal  (Read 456 times)

WFair

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Harvest AL Intemittent Signal
« on: November 29, 2011, 03:20:40 PM »
Signal has been dropping out every few minuets  for the last couple of days now can't connect at all.

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #1 on: November 29, 2011, 03:28:19 PM »
I am showing some signal loss to the modem over the last couple of days but it is online at the moment.  I went ahead and cleared it.  When it came back up I am not showing a computer or router connecting to the modem.  Are you using a router at the moment?  If so, can we try and bypass it to see if this helps?

WFair

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Re: Harvest AL Intemittent Signal
« Reply #2 on: November 29, 2011, 04:09:29 PM »
Netgear wireless

WFair

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Re: Harvest AL Intemittent Signal
« Reply #3 on: November 29, 2011, 04:10:57 PM »
Local net work is running net no signal from modem I have reset the modem didn't help

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #4 on: November 29, 2011, 04:24:12 PM »
Can you plug a PC directly to the modem for me?  I am going to clear the modem again.  Let me know when you're bypassed.

WFair

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Re: Harvest AL Intemittent Signal
« Reply #5 on: November 29, 2011, 04:27:45 PM »
PC is pluged in the modem

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #6 on: November 29, 2011, 04:36:06 PM »
Its cleared.  Give it about 10 minutes and try again.  Thank you

WFair

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Re: Harvest AL Intemittent Signal
« Reply #7 on: November 29, 2011, 04:37:38 PM »
Let you know if it come up

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #8 on: November 29, 2011, 04:46:22 PM »
Signals still look great.  I don't see a PC ip address yet.  Can we try and restart?

WFair

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Re: Harvest AL Intemittent Signal
« Reply #9 on: November 29, 2011, 04:49:41 PM »
Did a restart didn't come up. I'm going to plug the router back in and see if a laptop will come up.

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #10 on: November 29, 2011, 04:53:01 PM »
Wierd.  The modem still looks great.  We may have a faulty port on the back.  Just to verify, what is the HFC or Cable mac address on the back of the modem?

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #11 on: November 29, 2011, 04:54:05 PM »
Hold that thought.  I am seeing a dell device now.

WFair

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Re: Harvest AL Intemittent Signal
« Reply #12 on: November 29, 2011, 04:55:19 PM »
Laptop pluged in to modem came up on line

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #13 on: November 29, 2011, 04:56:27 PM »
It must be something with that other computer.  Are you familiar with checking tcp/ip settings?

WFair

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Re: Harvest AL Intemittent Signal
« Reply #14 on: November 29, 2011, 04:57:54 PM »
I'll reset it no problem thanks for the help

MediacomCarson

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Re: Harvest AL Intemittent Signal
« Reply #15 on: November 29, 2011, 05:02:52 PM »
Absolutely!  Keep us posted.

MediacomBill

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Re: Harvest AL Intemittent Signal
« Reply #16 on: December 21, 2011, 07:45:03 AM »
I see the maintenance was completed. How is your service now.