Author Topic: no power on modem  (Read 2015 times)

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
no power on modem
« on: July 04, 2011, 06:47:19 AM »
Hello all - I have high speed internet through Mediacom, and recently my modem power light will not illuminate.  I've tried unplugging, etc, yet, no power.  When I first plug it in, the other lights illuminate, but not the power.  As a result, my internet does not work.  Ideas?

MediacomChrisL

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9315
    • View Profile
Re: no power on modem
« Reply #1 on: July 04, 2011, 08:12:39 AM »
Does your modem have a standby button?

Chris

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
Re: no power on modem
« Reply #2 on: July 04, 2011, 08:37:43 AM »
yes, a standby button is on top.  I've tried pushing it multiple times, with no results. 

MediacomChrisL

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9315
    • View Profile
Re: no power on modem
« Reply #3 on: July 04, 2011, 08:38:41 AM »
Send me your telephone# and I can check a couple things for you.

Chris

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
Re: no power on modem
« Reply #4 on: July 04, 2011, 08:48:48 AM »
OK - thanks.  Just sent you PM

MediacomChrisL

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9315
    • View Profile
Re: no power on modem
« Reply #5 on: July 04, 2011, 09:03:14 AM »
There aren't any outages, so I might need to get a tech out or have you swap the modem at the local office. Which would you prefer?

Chris

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
Re: no power on modem
« Reply #6 on: July 04, 2011, 09:11:37 AM »
We don't have a local office....30 miles away.  I guess if someone needs to come out, that's fine. 

MediacomChrisL

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9315
    • View Profile
Re: no power on modem
« Reply #7 on: July 04, 2011, 09:16:21 AM »
I'll set that up and PM you the details.

Chris

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
Re: no power on modem
« Reply #8 on: July 04, 2011, 09:17:01 AM »
OK Chris - thanks

MediacomChrisL

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9315
    • View Profile
Re: no power on modem
« Reply #9 on: July 04, 2011, 09:17:59 AM »
No problem.

Chris

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
Re: no power on modem
« Reply #10 on: July 05, 2011, 06:58:33 PM »
OK, tech installed new modem.  He called me and said something about me calling mediacom to do something.  We both had terrible cell connection - do you know what I'm supposed to call about and is that something you can take care of now??
Gene

MediacomChrisL

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 9315
    • View Profile
Re: no power on modem
« Reply #11 on: July 05, 2011, 06:59:25 PM »
Probably means to provision the modem. Is the connection currently working?

Chris

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
Re: no power on modem
« Reply #12 on: July 05, 2011, 07:34:56 PM »
If you are asking me if I can use it  - no.  I mean, it has some lights lit up, but I am currently connected with a Verizon wireless card.  I'm not using Mediacom. 

MediacomDallas

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 10324
    • View Profile
Re: no power on modem
« Reply #13 on: July 05, 2011, 07:35:33 PM »
Give me just a moment here to check everything on it.

MediacomDallas

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 10324
    • View Profile
Re: no power on modem
« Reply #14 on: July 05, 2011, 07:41:56 PM »
The modem wasn't provisioned to your account. I have that corrected now, you may have noticed the modem reset on your end. If you have a router that will need to be reset as well. If it's just your computer hooked right to the modem, go ahead and reboot the PC. After all that, try to get online.

g-man

  • Newbie
  • *
  • Posts: 18
  • A/V rules
    • View Profile
Re: no power on modem
« Reply #15 on: July 05, 2011, 07:49:31 PM »
that fixed it.  Thanks a lot!!!

MediacomDallas

  • Mediacom Social Media Relations Team
  • Global Moderator
  • *****
  • Posts: 10324
    • View Profile
Re: no power on modem
« Reply #16 on: July 05, 2011, 07:50:06 PM »
No problem! Let me know if you need anything else.