Author Topic: Internet Trouble in Albany, KY Again  (Read 1124 times)

Enzeru

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Internet Trouble in Albany, KY Again
« on: April 01, 2011, 11:47:30 PM »
So, my signal strength problems got fixed... but now we've been having slow speeds the past couple days.  Afternoon to late night.  It's been rather annoying, really.  Could someone look into it please?


MediacomMike

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Re: Internet Trouble in Albany, KY Again
« Reply #1 on: April 02, 2011, 07:07:04 AM »
I'd be glad to look into this for you.  Could I ask you to PM me your account number or phone number?

Enzeru

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Re: Internet Trouble in Albany, KY Again
« Reply #2 on: April 03, 2011, 08:18:33 PM »
I sent phone number as asked, yesterday.

MediacomTom

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Re: Internet Trouble in Albany, KY Again
« Reply #3 on: April 03, 2011, 08:38:37 PM »
I have looked through all of the PMs and I am not seeing this, can you re-send this to me. I apologize for the delay in response.

Enzeru

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Re: Internet Trouble in Albany, KY Again
« Reply #4 on: April 03, 2011, 11:49:52 PM »
Sent again.

Enzeru

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Re: Internet Trouble in Albany, KY Again
« Reply #5 on: April 03, 2011, 11:58:18 PM »



MediacomBill

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Re: Internet Trouble in Albany, KY Again
« Reply #6 on: April 04, 2011, 06:53:18 AM »
Mike is off today. I will look into this for you.

Enzeru

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Re: Internet Trouble in Albany, KY Again
« Reply #7 on: April 05, 2011, 04:08:10 PM »


Still waiting to hear something.

MediacomMike

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Re: Internet Trouble in Albany, KY Again
« Reply #8 on: April 05, 2011, 04:13:50 PM »
I've looked into your modem's signal levels and I'm not seeing anything that should be causing your speeds to drag to such an extent.  Do you have a router you're operating through?  If so, could I ask you to bypass it for me and retest direct into the modem?

Enzeru

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Re: Internet Trouble in Albany, KY Again
« Reply #9 on: April 05, 2011, 04:47:35 PM »
Without router:


With router:


About 5-10 minutes apart.

It goes up and down during the day when I test it.  Never had a bit of trouble out of my router before.  Router is made by Belkin.

MediacomChrisL

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Re: Internet Trouble in Albany, KY Again
« Reply #10 on: April 05, 2011, 05:01:31 PM »
That speed without the router is still low on the connection you are on. I would recommend having a tech out to double check everything. I am showing this is already set up so I will go ahead and add notes to that job for the tech.

Chris

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Re: Internet Trouble in Albany, KY Again
« Reply #11 on: April 05, 2011, 07:54:49 PM »
If the issue is utilization the tech will know and he will be able to inform you of this and when they are working to resolve.

Chris

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Re: Internet Trouble in Albany, KY Again
« Reply #12 on: April 05, 2011, 08:15:06 PM »
There is no reason this shouldn't be accomplished by the first tech out to the customers house.

Chris

Enzeru

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Re: Internet Trouble in Albany, KY Again
« Reply #13 on: April 07, 2011, 01:23:57 PM »
According to the tech, the modem levels are fine.  He didn't say anything about utilization though.

Speeds are better this afternoon, at least. It's usually evening and night when we have the slow down though.

MediacomMike

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Re: Internet Trouble in Albany, KY Again
« Reply #14 on: April 07, 2011, 01:34:59 PM »
Good to hear the speeds have improved a bit.  Do me a favor and run some speed tests for me tonight during peak-hours.  I'm interested in what sort of numbers you're pulling at this point.

Enzeru

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Re: Internet Trouble in Albany, KY Again
« Reply #15 on: April 07, 2011, 11:43:27 PM »
5:45pm -


9:15pm -


11:45pm -

MediacomMike

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Re: Internet Trouble in Albany, KY Again
« Reply #16 on: April 08, 2011, 07:04:55 AM »
This certainly does have the appearance of a utilization issue.  I'll be reaching out to your local tech management to run this by them in order to get some clarification on this ongoing issue.  Once I have a response I'll be letting you know what I've found.

MediacomCarson

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Re: Internet Trouble in Albany, KY Again
« Reply #17 on: December 09, 2011, 06:12:25 PM »
I show your utilization issue is fixed.  Keep us posted on how the speeds are doing.  Thank you for your patience.