Author Topic: Hunstville/ New Market Outage?  (Read 3428 times)

Dionn

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Hunstville/ New Market Outage?
« on: March 27, 2013, 07:40:09 AM »
The Internet is out again this morning. Is this just my issue or is there an outage in the area.

MediacomDallas

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Re: Hunstville/ New Market Outage?
« Reply #1 on: March 27, 2013, 07:54:30 AM »
Hello,

All of the signals to and from your modem look great. The modem is online and communicating with us as well. I just reset your modem from this end; if you have a router, please reset that and try to reconnect.

Thanks,
Dallas

DeeJay

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Re: Hunstville/ New Market Outage?
« Reply #2 on: March 27, 2013, 08:00:07 AM »
Mine is out too.  All lights on modem are on, but no internet!

MediacomDallas

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Re: Hunstville/ New Market Outage?
« Reply #3 on: March 27, 2013, 08:05:23 AM »
I just found out there is an outage in Huntsville and surrounding areas. Local techs and our network operations group are working to resolve this ASAP. I apologize for the downtime.

padmaster

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Re: Hunstville/ New Market Outage?
« Reply #4 on: March 27, 2013, 08:47:29 AM »
Mine went out this morning about 4:00 as well (Meridianville). It went down yesterday morning also but came back up after a few minutes.

MediacomDrew

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Re: Hunstville/ New Market Outage?
« Reply #5 on: March 27, 2013, 09:41:40 AM »
It looks like this is a fiber link issue to the facilities in Huntsville.  As a primary headend, this is unfortunately affecting other surrounding areas as well.

cgaught121

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Re: Hunstville/ New Market Outage?
« Reply #6 on: March 27, 2013, 10:30:26 AM »
Do we any kind of estimate as to when service will be restored?

MediacomDrew

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Re: Hunstville/ New Market Outage?
« Reply #7 on: March 27, 2013, 11:03:28 AM »
Unfortunately, we do not have an accurate ETR at this time.  Technicians are working on restoring services now, and we should see things up and running as soon as possible.

cgaught121

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Re: Hunstville/ New Market Outage?
« Reply #8 on: March 27, 2013, 01:25:09 PM »
Any updates? I hate to pester, but I work from home, so this has really messed up my ability to work.

MediacomDallas

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Re: Hunstville/ New Market Outage?
« Reply #9 on: March 27, 2013, 01:40:54 PM »
There is an issue with one of our fiber links to the Huntsville headend. Techs are continuing to work on getting this repaired. Sorry we do not have an estimated repair time.

jw

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Re: Hunstville/ New Market Outage?... &Harvest
« Reply #10 on: March 27, 2013, 01:59:47 PM »
Harvest, AL net down this afternoon

MediacomJustin

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Re: Hunstville/ New Market Outage?
« Reply #11 on: March 27, 2013, 02:36:32 PM »
jw,

I do apologize for the downtime.  The technicians are working to get this resolved at this time.

Bschlosser

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Re: Hunstville/ New Market Outage?
« Reply #12 on: March 27, 2013, 03:09:47 PM »
Is this outage in Huntsville affecting all services? I have no TV or phone or Internet.

MediacomJustin

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Re: Hunstville/ New Market Outage?
« Reply #13 on: March 27, 2013, 03:20:04 PM »
Bschlosser,

That is correct, it will cause all services to be out.

trapsetpixie

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Re: Hunstville/ New Market Outage?
« Reply #14 on: March 27, 2013, 03:26:00 PM »
I work from home as well, and had spotty service early this morning, with my service going out entirely around 9 this morning. It's still out.
There really needs to be a round of credits to all of our bills...especially since I had to go to my neighbor's house (has Knology) to get any work done after being dead in the water when the outage message on Mediacom's service # said service would be back up around 10 AM.

MediacomJustin

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Re: Hunstville/ New Market Outage?
« Reply #15 on: March 27, 2013, 03:34:57 PM »
trapsetpixie,

I definitely understand frustration in this matter when working from home.  I will make sure credit gets applied to your account.

Bschlosser

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Re: Hunstville/ New Market Outage?
« Reply #16 on: March 27, 2013, 03:37:12 PM »
Me too, please. I also work from home and the entire day has been wasted.

MediacomJustin

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Re: Hunstville/ New Market Outage?
« Reply #17 on: March 27, 2013, 03:39:42 PM »
Sure thing Bschlosser!

austinmm6

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Re: Hunstville/ New Market Outage?
« Reply #18 on: March 27, 2013, 03:51:31 PM »
Me too, in New Market please.

Ardmorenet

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Re: Hunstville/ New Market Outage?
« Reply #19 on: March 27, 2013, 03:51:31 PM »
This is ridiculous, for those of us that work from home. I have an eBay store that requires me to ship items within 1 day for anything bought so the Internet being out all day is killing me. I would appreciate any credits and also at least a round about time for a fix please!