Author Topic: Very slow download during peak hours  (Read 12847 times)

MediacomChrisL

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Re: Very slow download during peak hours
« Reply #20 on: March 03, 2011, 07:30:45 PM »
Thanks for the update.

Chris

magbast

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Re: Very slow download during peak hours
« Reply #21 on: March 03, 2011, 07:55:56 PM »
9:00 pm 3/3/11

magbast

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Re: Very slow download during peak hours
« Reply #22 on: March 03, 2011, 07:57:16 PM »
I'm done posting speeds for the day, you see the trend, it's pretty standard... great in the morning and early afternoon then starts to decline and bottoms out in the evening.

MediacomChrisL

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Re: Very slow download during peak hours
« Reply #23 on: March 03, 2011, 07:57:56 PM »
We completely understand. As I stated we are working to resolve this and as soon as we get an update from the area we will let you know.

Chris

magbast

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Re: Very slow download during peak hours
« Reply #24 on: March 03, 2011, 08:00:58 PM »
Thanks I appreciate your attention to the issue.

MediacomChrisL

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Re: Very slow download during peak hours
« Reply #25 on: March 03, 2011, 08:03:15 PM »
no problem, thank you very much!

Chris

magbast

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Re: Very slow download during peak hours
« Reply #26 on: March 04, 2011, 03:48:37 PM »
5:00 pm 3/4/11




I suppose this is much better than most on here, but still not 20 mbps, and I fear this will go down as we get closer to peak.

MediacomTom

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Re: Very slow download during peak hours
« Reply #27 on: March 04, 2011, 03:54:30 PM »
We have escalated your issue up further and we expect a response in the next 1-2 business days. I apologize for the delay, but we are working diligently to get a response on this matter.

magbast

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Re: Very slow download during peak hours
« Reply #28 on: March 04, 2011, 08:25:41 PM »
9:30 3/4/11

magbast

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Re: Very slow download during peak hours
« Reply #29 on: March 04, 2011, 08:26:27 PM »
Thanks again, I appreciate the attention to the matter!

MediacomTom

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Re: Very slow download during peak hours
« Reply #30 on: March 04, 2011, 08:44:42 PM »
Not a problem, we very much appreciate your patience in this matter.

magbast

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Re: Very slow download during peak hours
« Reply #31 on: March 06, 2011, 07:52:23 PM »
Another night of no streaming netflix.

3/6/11 9:00 pm

http://www.speedtest.net/result/1187816101.png[/img]]

MediacomTom

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Re: Very slow download during peak hours
« Reply #32 on: March 06, 2011, 07:59:15 PM »
I apologize for the continued slow speeds. We should be getting a response on this here during the next 1-2 business days as this was escalated further up on Friday afternoon.

MediacomChrisL

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Re: Very slow download during peak hours
« Reply #33 on: March 07, 2011, 12:11:13 PM »
I spoke with the area managers who let me know they are in the process of equipment cut overs in Valdosta and the Tifton area. Currently we don't have an eta for when the work will be finished but it has passed approval and the work has been started. With the amount of work the area maintenance is looking at I don't have a set time when it will be fully completed.

Chris

magbast

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Re: Very slow download during peak hours
« Reply #34 on: March 09, 2011, 03:15:01 PM »
Chris,

   Thanks for the update.

MediacomDan

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Re: Very slow download during peak hours
« Reply #35 on: March 09, 2011, 03:20:22 PM »
Anytime!

magbast

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Re: Very slow download during peak hours
« Reply #36 on: March 09, 2011, 06:28:40 PM »
Dan could you pm me, so I can discuss details of credits that are supposed to be applied?

Thanks,

Rod

MediacomTom

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Re: Very slow download during peak hours
« Reply #37 on: March 09, 2011, 06:34:04 PM »
I can PM you further on this.

magbast

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Re: Very slow download during peak hours
« Reply #38 on: March 10, 2011, 09:39:49 PM »
Just giving an end of the week update.

10:45 pm 3/10/11


MediacomBill

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Re: Very slow download during peak hours
« Reply #39 on: March 11, 2011, 07:23:24 AM »
Thanks for the update.