As I was reactivating the RCA modem, the phone support person informed me that the outage in my area was video related and should not have affected the activation of the Motorola SB6120. She then went on to tell me that this Motorola will not work with my service since my service is DOCSIS 2.0 and the SB6120 is DOCSIS 3.0.
Can someone help here. The reason I started this thread was because I had the EXACT SAME PROBLEM with the Motorola SBG6580, and I wanted to get my own modem that would work out of the box. The SB6120 was recommended to me in this thread, and now I'm being told it won't work because of the service in my area????