Author Topic: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA  (Read 1288 times)

CoMoMediacomSub

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #20 on: January 09, 2013, 03:14:10 PM »
Got a smartphone? Put it in camcorder mode and leave it in front of the TV while you're watching. If you see problems, then you've got a recording to help the tech troubleshoot.
Columbia, MO

MediacomBill

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #21 on: January 09, 2013, 03:19:12 PM »
Good point.

chuckkd9jq

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #22 on: January 09, 2013, 05:08:31 PM »
Got a surprise visit from a Tech early this afternoon.  He checked outside connections.  Found 2 connectors that were corroded and replaced.  Strange that's what Tech in Oct said he did.  Anyways he checked levels and moved some dividers around to further optimize levels.  By my calculations should be around +3 to +4dBmV to each HDTV Box (was in the +6 to + 7dBmV range). Modem is reporting 0dBmV +/-1dB  S/N @ 36dB.  Not too far off what was there before.  Forgot to write tech's name down but he was very curtious and thorough. 

I'll check for next few nights to see if problem re-occurs.

Still would like to know what frequency each HD Channel is assiogned to.  Would make troubleshooting easier. 
Chuck

MediacomBill

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #23 on: January 09, 2013, 05:11:58 PM »
Are there particular HD channels you are more interested in?

chuckkd9jq

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #24 on: January 09, 2013, 10:17:38 PM »
These would be of interest.  Channels 771,772, 854 thru 886.  You can email privately if need be.
Chuck

MediacomTim

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #25 on: January 09, 2013, 10:36:35 PM »
Have you noticed any difference since the tech was out?

Also, we may want to try different equipment, as you have had the same equipment since 10/31/12, and you originally posted on the support forums with video issues 11/2/12.

chuckkd9jq

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #26 on: January 10, 2013, 09:23:57 AM »
I'll get back to you after a few days to make sure all working OK.  As far as boxes I replaced one just before Oct Tech visit for another reason, but same problems with both. The other one is different model and also has same problem.  Not convinced boxes are problem if all 3 (different models) have/had same problems and current 2 have them simultaneously.
Chuck

MediacomChrisL

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #27 on: January 10, 2013, 09:39:00 AM »
Okay, please keep us posted! Thank you!

Chris

chuckkd9jq

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #28 on: January 14, 2013, 12:22:36 PM »
Update:   NO JOY!   Still get random, momentary blackouts, pixelation, and some s0a00 disconnects after 6PM Central.  So after new connectors, power level adjustments by Tech this just confirms that this is not an RF issue.  RF connections are not channel selective.  This is not an opinion, but fact.  The only way certain channels keep acting up is at the source.  I see the same problems showing up here on the forum quite a bit lately. 

And by the way...FIX those %&* Audio levels required by the FCC.  Getting worse, not better! 
Chuck

MediacomBill

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #29 on: January 14, 2013, 12:26:12 PM »
Is it still happening with Tru TV?

chuckkd9jq

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #30 on: January 14, 2013, 11:50:05 PM »
Actually yes, thats one of them yesterday.  Wife just said 772 also just went out for a couple of minutes @ 11:45PM Central.  I was watching Science Channel w/o incident short while ago.
Chuck

MediacomDrew

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #31 on: January 15, 2013, 07:04:12 AM »
Okay, thanks.  We've notified the Technical Operations Supervisor of this and he can research the matter from the headend level.  We can still check the feeds from the headend as it happens, but as we receive feedback from the field we'll be sure to update here.

MediacomDallas

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #32 on: January 29, 2013, 11:32:31 AM »
Techs have completed some additional work the last few days. How are your services working at this point?

chuckkd9jq

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #33 on: January 31, 2013, 12:29:50 AM »
Unfortunately not.  Still momentary freezes, pixelation but not as bad as before.  Both TV's again.  Same Channels.
Chuck

MediacomDrew

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #34 on: January 31, 2013, 06:47:21 AM »
Thanks for the update.  We've provided this feedback to the TOS in our correspondence so that he's aware.  This way they can continue to work to identify the issue.

MediacomDallas

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #35 on: February 01, 2013, 08:46:16 AM »
The TOS has asked the next time you notice the TV tiling to please contact him directly.

chuckkd9jq

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #36 on: February 01, 2013, 12:49:52 PM »
OK.   Went out again 5-10 sec starting around 8:20PM CST. Will let im know next time.

FYI:

Phone out all nite so not sure if anyone working on line.  Looked connected, just no dial tone, incoming calls got "number as been disconnected" which is new one.  Reset Modem and all is well.
Chuck

MediacomJustin

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Re: Samo! Samo! No Sig, Pixelation in Cedar Rapids, IA
« Reply #37 on: February 01, 2013, 12:58:04 PM »
There was a large area problem for phones yesterday.  It might have needed to be reset after everything was fixed.  Definitely keep us updated.