It did not connect to internet on my end with the CISCO modem: Windows message was: "Error connecting to broadband connection. Connecting through WAN miniport PPPOE. Error 651 The modem has reported an error." Then the Windows Network diagnostics reported: "Invalid IP address. Windows can't detect this netoworks settings."
Then when I tried to connect back to the RCA modem, it had been deactivated, and after some phone calls to 800-239-7496, they were finally able to reset and enable the old RCA modem so I could communicate with you, but now I can connect to internet only via the wireless router, not directly to the ethernet cable. Any help will be appreciated. I'd like to somehow get the new Cisco DPC3010 modem working.