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Messages - MediacomTim

Pages: [1] 2 3 ... 590
1
HBOGO Support / Re: HBOGO = Sorry, Video Cannot be Played
« on: April 14, 2014, 09:55:46 PM »
Hello BJG and thank you for contacting us here about this issue. Any issues you have while streaming via the HBOGo app would be through the app developers and not through Mediacom. We can forward this issue to HBO to look into but we would have no input as to what is done.

2
General Support / Re: Trying to get service
« on: April 14, 2014, 08:35:30 PM »
Hello Malkera and thank you for contacting us here about this issue. There are a variety of factors that go into determining if an address is serviceable including, but not limited to the distance in which a house if from the tap. If you are too far away from it, then the signal would be too weak to provide you with reliable service. I can verify from here if what the representative told you, but if it is determined that you are in fact too far away and your address is not serviceable, you will need to look else where for service.

Can you send me a Personal Message with the address in which you are inquiring about?

3
Internet Support / Re: Slow Internet
« on: April 14, 2014, 08:25:09 PM »
Sounds good. Please keep us updated.

4
Cable Support / Re: Reuse a cable card
« on: April 14, 2014, 08:20:28 PM »
You are welcome!

5
You are welcome. Please keep us updated and we will proceed accordingly.

6
Internet Support / Re: Slow Internet
« on: April 14, 2014, 08:17:47 PM »
We can set something up for you if you would like, just let us know here.

7
Cable Support / Re: Reuse a cable card
« on: April 14, 2014, 08:16:36 PM »
Unfortunately you would not be able to do this.

8
Internet Support / Re: Slow Internet
« on: April 14, 2014, 07:43:27 PM »
We can definitely look at replacing the modem, but as you got the correct speeds connected direct to it, I honestly don't think you will see any difference.

9
Cable Support / Re: Repairing Cablecard with New Tivo
« on: April 14, 2014, 07:28:30 PM »
All we have to do is unpair the first card and re-pair your new one. Let us know here when you get it and we can get this setup for you.

10
Internet Support / Re: Modem resets and drop several times day
« on: April 14, 2014, 07:22:06 PM »
That is great news! Please let us know if you have any other issues.

We do strive to make sure our customers have the best experience we can from here.

11
Internet Support / Re: Upstream power fluctuation
« on: April 14, 2014, 07:19:09 PM »
That is great news! Please let us know if you have any other questions or issues going forward.

12
Internet Support / Re: no internet
« on: April 14, 2014, 06:50:42 PM »
You are welcome! Please let us know if you have any other questions or issues!

13
Internet Support / Re: no internet
« on: April 14, 2014, 06:43:00 PM »
Hello sadavis and thank you for contacting us. Check your modem and see if there is a "Standby" button on it. It looks like this has been activated.

14
Phone Support / Re: Blocking Calls
« on: April 14, 2014, 06:34:03 PM »
I will get this reset and send you a PM.

15
General Support / Re: Getting a underground cable buried
« on: April 14, 2014, 05:31:55 PM »
We will continue to work from here to get this completed for you.

16
Internet Support / Re: Upstream power fluctuation
« on: April 14, 2014, 05:29:37 PM »
I see your trouble call was completed. How are your services working?

17
I see your trouble call was completed. How are your services working?

18
Internet Support / Re: internet slow again after stress testing
« on: April 14, 2014, 05:27:00 PM »
I see the tech visit and maintenance order was completed. How are your services working?

19
Internet Support / Re: Modem resets and drop several times day
« on: April 14, 2014, 05:26:14 PM »
I see your trouble call was completed. How are your services working?

20
I see your trouble call was completed. How are your services working?

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