« on: December 02, 2013, 03:17:33 PM »
As we are not seeing any signal issues or drops here that would cause the speeds drops you are experiencing, the next option I recommend is running a continuous ping in your command prompt, that way when the drop in speed occurs, you can see exactly what is happening, if anything. If after you run this, there is nothing inconclusive that would cause your issue, we will have no choice but to setup for a service technician to come out and look into this, but if it is intermittent as you are stating, then there is a chance that it will not occur while he is out. While you are doing this, I recommend removing any splitters, wireless routers, switches, or surge protectors so we can make sure there is no outside interference swaying the results. Once this is completed, followup with us here and we will proceed accordingly.