Hello znewbrough and thank you for contacting us here about this issue. We do offer to pay some of the ETF fees to sign up for our service. If you would like, I can have a representative reach out to you to go over the details. Fee free to send me a Personal Message with a good contact number, the service address, as well as a good time frame in which you will be available.
If you are still having issues after checking all of the connections, it would be best to dispatch a service technician to address the signal issues we are seeing here. Would you like for us to set this up for you?
Thank you for the information. I was able to review your modem and I am seeing multiple signal issues that need to be addressed. It looks like these are all localized to your modem as I am not seeing any issues in the area. Do you happen to have any splitters connected, or is the coax cable connected direct to your modem from the wall?
I understand, just trying to be thorough and make sure there are not other issues., I will send a series of signals to the Tivo. It will take about 15 mins to process. Please let us know if there is any change.
Hello rastrong1963 and thank you for contacting us here about this issue. I have looked on the area and I am not seeing any issues with this channel. I see that you provided the serial number for one of the cards, but I just wanted to verify, are you getting this error on multiple TVs? Also, do you see any error on the SD channel (31)?
Hello SparklyRug and thank you for contacting us here about this issue. We will be happy to look into this from here. So I can make sure that I am working on the correct box, can you send me the Serial Number of the box you are having issues with?
Hello DRey86 and thank you for contacting us here about this issue. I am having issues seeing your modem in order to check what the signal levels area. Can you send me the MAC of the modem you are using?
Hello SoulSeekerUSA and thank you for contacting us here about this issue. I have looked over your modem and I can see that the downstream Rx on all downstream channels are reporting out of range. It looks like this issue is localized to just your modem. If this issue persists, we will want to get someone out to adjust these levels back to optimal range.
Hello Agent-0008 and thank you for contacting us here about this issue. I have looked over your modem and I am showing that it has been online for right at 4 days. I am not seeing any area signal issues, although I do see a localized upstream SNR issue on your modem. Most of the times that we see this type of issue, it is caused my a faulty splitter. Do you have any connected, or is the coax cable connected direct to your modem from the wall?
Thank You for the additional information. I see where this was sent to Area Management last night. We have not gotten any reply back as of yet. As soon as we do, we will followup with you here and proceed accordingly.