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Messages - MediacomTommyF

Pages: [1] 2 3 ... 65
1
Internet Support / Re: Internet Dropping
« on: April 15, 2014, 02:26:20 PM »
bpierce, are you able to connect the modem directly from your outlet to your modem. We would like to make sure there is nothing that could pose a problem. If you are still experiencing T3 errors after that we will need to setup another service appointment. -Tommy

2
mbosma, I understand your frustration. I would like to reassure you that we will assist you until this is resolved. I have escalated this issue to the technical operations supervisor, and as soon as we have more information from them we will let you know. -Tommy

3
Internet Support / Re: Modem Keeps Loosing Connection...
« on: April 15, 2014, 11:49:30 AM »
Happy to hear that your connection has improved! I have not received an update to be able to say that work has been completed to resolve this issue. As soon as we have more information we will let you know. -Tommy

4
Internet Support / Re: Is There an Internet Outage in Huntsville AL?
« on: April 15, 2014, 11:35:21 AM »
You're welcome! Have a great day! -Tommy

5
Internet Support / Re: Is There an Internet Outage in Huntsville AL?
« on: April 15, 2014, 11:20:32 AM »
Hello rojakmoon, there are no reported outages for your area. Please send me a personal message with the MAC address off your modem, and I will look into this further. -Tommy

6
General Support / Re: DOCSIS
« on: April 15, 2014, 11:07:24 AM »
Those models of Thompson and Cisco EMTAs are generally sold to internet providers, but can show up on some sites as used. However, we have these modems available for purchase. They are a one time charge of $149.95, and I must note that whatever model is available will be the one that you receive. -Tommy

7
Internet Support / Re: Speed availability
« on: April 15, 2014, 08:48:41 AM »
No problem, a representative will be in contact with you shortly. -Tommy

8
Cable Support / Re: Tiling
« on: April 15, 2014, 08:20:49 AM »
No problem, please let us know if we can assist you with anything else. -Tommy

9
Internet Support / Re: Speed availability
« on: April 15, 2014, 08:19:59 AM »
You are currently in a promotion that doesn't easily allow us to upgrade you to Ultra plans. That is why they did not show up when you went to upgrade. To get proper prices for upgrading, I would need to get a sales rep. to call you to go over this. May I have someone call you? -Tommy

10
Billing Support / Re: Help understanding bill
« on: April 15, 2014, 07:43:06 AM »
Good morning tfersch, and welcome to the Mediacom forum! Your statement is for 2 months of service, which future statements will be for one month of service, as long as there are no changes to your service. If you have any other questions or concerns, please let us know. -Tommy

11
Phone Support / Re: Blocking Calls
« on: April 14, 2014, 02:11:40 PM »
Hello dwil2001, after reviewing the screen shot that you have sent us there are some things that are not matching. There should be a blue background, and the below banner is no longer there. Please follow this link http://mediacomcable.com/voice/ , and lets see if you are now getting the correct resolution. -Tommy

12
Internet Support / Re: Replaced modem, worse speeds?
« on: April 12, 2014, 02:20:31 PM »
Please bypass your router, and retest your speeds using the Springfield, MO server. Then link the speed test here. -Tommy

13
Cable Support / Re: unwatchable
« on: April 12, 2014, 01:43:58 PM »
How frequent do you experience the tiling issue? -Tommy

14
You're welcome! Have a great weekend! -Tommy

15
Internet Support / Re: Replaced modem, worse speeds?
« on: April 12, 2014, 01:42:26 PM »
What is the location of the server that you are testing your speeds from? -Tommy

16
Internet Support / Re: Replaced modem, worse speeds?
« on: April 12, 2014, 01:38:09 PM »
Hello Af121, the modem that you received at the local office is a Docsis 3.0 modem and is exactly what you would need. All the signals at your modem look great! Are you using a hardwired or wireless connection? -Tommy

17
Cable Support / Re: unwatchable
« on: April 12, 2014, 01:32:06 PM »
Tiling can be caused by a signal issue. Please make sure that all connections coming and going from the DVR are secure and tight. Is there a splitter connected to the cable line that goes from the outlet to the DVR?

18
Internet Support / Re: Frequent interrupts and random slowness
« on: April 12, 2014, 01:30:27 PM »
Thank you for the update! I am happy to hear that the service has improved. Please keep us posted if you have any further issues. -Tommy

19
Internet Support / Re: Numerous CM reboots - Columbia MO area
« on: April 12, 2014, 01:27:58 PM »
Hello eBoyDog, I am seeing some signal issues at your modem. Is there a splitter connected to the cable line that goes from the outlet to your modem? -Tommy

20
Hello WayneG, welcome to the Mediacom forum! I have sent a refresh signal to your cable boxes. Does the box now display the correct time and are you able to access OnDemand content? -Tommy

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