« on: March 02, 2014, 11:35:56 AM »
Hello, thanks for bringing this to our attention. It seems as though signal levels are in pretty good shape, but I can certainly see the number of disconnections registered by the modem. I do see some small infrequent errors in upstream data loss, and this can definitely be part of the issue. Ultimately, it may be helpful to have a technician investigate these issues on site and make the necessary corrections. We can set this up for you, if you'd like. Alternatively, it may also help to swap this modem- as it seems to be losing connection far more than these signal errors would suggest. It seems like this may have been exchanged just a few months ago, but this can be done again at the local office if you would like to start there. Let us know how you'd like to proceed!