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Messages - MediacomCarson

Pages: [1] 2 3 ... 114
1
Internet Support / Re: Cable Modem Won't Stay Connected
« on: October 25, 2012, 11:11:54 PM »
PM sent

2
Internet Support / Re: Account Number?
« on: October 25, 2012, 11:07:31 PM »
Its usually 16 characters and starts with 8383

3
Internet Support / Re: Cable Modem Won't Stay Connected
« on: October 25, 2012, 10:53:39 PM »
Yea getting someone back out would be the best thing.  Can I go ahead and set a time?

4
Cable Support / Re: All TV is out for us in West Des Moines Iowa
« on: October 25, 2012, 10:43:33 PM »
I was going to recommend a trouble call but it looks like we already have one scheduled.

5
Internet Support / Re: Frequent disconnects: >20 per day
« on: October 25, 2012, 10:37:35 PM »
Thank you for the advice

6
Cable Support / Re: All TV is out for us in West Des Moines Iowa
« on: October 25, 2012, 10:24:11 PM »
I am not showing an outage at the moment.  I will try and send a signal.  Give it about 20 min and try the TV again.

7
Internet Support / Re: Uploading videos causing extremely high latency
« on: October 25, 2012, 10:11:19 PM »
When you upload large files this will happen.  DM your account information and I will check your signals to verify

8
Cable Support / Re: All TV is out for us in West Des Moines Iowa
« on: October 25, 2012, 10:02:44 PM »
I would be happy to check into what is causing the issue.  PM me your account info and I will see what I can find out.

9
Cable Support / Re: COME ON!!!!! TV signal bad during Vikes game
« on: October 25, 2012, 10:01:29 PM »
We verified that the issue is not happening at the head end level so we would have to take the next step of getting a technician out.

10
Cable Support / Re: ABC freezing up
« on: October 25, 2012, 10:00:29 PM »
Odonnell0026, for that we would want to get a tech out.  It sounds like an issue with your drop to be honest.

11
Internet Support / Re: Ultra 50 crawling
« on: October 25, 2012, 09:59:50 PM »
We would hate to lose your business over something we can fix.  There are no area issues at all from what I am seeing so it would be best to get a tech out.  Can I set a time?

12
Billing Support / Re: Payment Not Applied
« on: October 25, 2012, 06:22:06 PM »
Not as of yet but we will keep you posted when it completes.

13
Thank you for the update.

14
Internet Support / Re: Slightly disappointed with phone tech support
« on: October 25, 2012, 06:01:47 PM »
Good to hear it is running again.  Keep us posted if you run into any other issues.

15
Internet Support / Re: super super super slow
« on: October 25, 2012, 06:01:21 PM »
It would really be best to get another technician out.

16
Cable Support / Re: Adding DVR?
« on: October 25, 2012, 06:00:38 PM »
You're welcome

17
Cable Support / Re: HD Channels aren't showing a picture
« on: October 25, 2012, 05:42:43 PM »
You're welcome

18
Internet Support / Re: Huntsville AL/Lincoln Cnty TN - SLOW
« on: October 24, 2012, 11:40:10 PM »
Keep us posted

19
Cable Support / Re: Blue Box....No Data
« on: October 24, 2012, 11:19:03 PM »
The signal is all I can do from here.  We may need to swap that device out at the local office.

20
General Support / Re: Current bundles
« on: October 24, 2012, 10:51:01 PM »
air853, I will PM you with what I was able to find.  Can you PM me your account information?

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