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Messages - MediacomDallas

Pages: [1] 2 3 ... 515
1
Internet Support / Re: Iffy SE Iowa
« on: April 18, 2014, 11:30:26 AM »
My apologies, I misread that part of your most. You can run a continued ping test from the command line by typing "ping -t google.com". You can also view the signal levels at your modem by going to 192.168.100.1 or 192.168.100.0. That being said, with the issues we're seeing here the tests will likely give us the same info we already have. We'll get a service call scheduled and PM you the available dates.

Thanks,
Dallas

2
Cable Support / Re: Tivo update
« on: April 18, 2014, 11:23:48 AM »
From what I understand that is part of the update. The latest software version for the MG-1 is 20.3.8.2 so you can check in the Tivo settings to confirm the update was completed.

Thanks,
Dallas

3
Internet Support / Re: Modem compatibility
« on: April 18, 2014, 11:17:02 AM »
Hi Mark

Thanks for posting to the Mediacom forums! We do not support that modem with firmware updates. That being said, we do have customers that use that modem on our network with no issues. If you would like to PM me the modem MAC address, I can get it provisioned to your account so you can use it.

Thanks,
Dallas

4
Internet Support / Re: Iffy SE Iowa
« on: April 18, 2014, 11:13:29 AM »
I can't tell exactly what is causing the intermittent signal issues. There could be a loose connection somewhere, a failing piece of equipment or a cable line that is damaged. This is something in the cable system at the house or right outside because other modems in the area are not showing the same intermittent problem. Whatever device is connected to the modem will not have an effect on the signal. We can try the other modem in the meantime if you would like.

Thanks,
Dallas

5
Internet Support / Re: Modem Keeps Loosing Connection...
« on: April 18, 2014, 07:31:37 AM »
Hello

Techs have completed some additional work in the area. All of the signals at your modem and in the area have been very stable over the last 24-48 hours. Please let us know if you notice any other issues on your end now.

Thanks,
Dallas

6
Hi Zachary

We did get the usage meter display issue resolved. If you pull it up now, you will see the correct usage for the current billing cycle and the earlier months. In my previous post, I said the current cycle is from the 1st-31st which was incorrect; it is actually from March 30 - April 29. My apologies for the confusion there. None the less, I have verified the usage for this month is equal to the usage each day from 3/30 through today. If you notice any other issues on your end, please let us know and we will be happy to help!

Thanks,
Dallas

7
Cable Support / Re: Local inserted commercials messed up formats
« on: April 17, 2014, 11:29:30 AM »
Thank you for your feedback about the local advertising insertions. I will bring this up to the local headend tech further further review and to find out if any changes can be made to the system. We'll keep you posted if we get any more info about this!

Thanks,
Dallas

8
Cable Support / Re: Adding a Tivo - Need a CC activated please
« on: April 17, 2014, 11:07:05 AM »
I have verified the card is active on your account. I removed all pairing info from our system, paired the card back up and send the proper signals though. If this does not help, we would need to replace the cablecard. Let me know how it looks now and we will go from there.

9
Internet Support / Re: Outage in 52804?
« on: April 17, 2014, 08:31:18 AM »
Hello

There was maintenance work done in the area overnight but this has been completed now. Please let us know if you are still having issues with your connection now.

Thanks,
Dallas

10
Internet Support / Re: outage 52803
« on: April 17, 2014, 08:31:00 AM »
Hello

There was maintenance work done in the area overnight but this has been completed now. Please let us know if you are still having issues with your connection now.

Thanks,
Dallas

11
Alright I will get that scheduled and PM you the available times.

Thanks,
Dallas

12
Internet Support / Re: Outage 36460
« on: April 16, 2014, 04:01:26 PM »
What are the results of a trace route to google.com or 8.8.8.8?

13
Internet Support / Re: Help with Internet dropping out
« on: April 16, 2014, 03:58:13 PM »
That post was almost 2 months ago. There has been a service call and maintenance work since then. I was simply trying to get clarification on the issue.

14
Internet Support / Re: Help with Internet dropping out
« on: April 16, 2014, 03:53:04 PM »
My apologies but I am not seeing anywhere in the thread where those questions had been asked before. We are simply trying to troubleshoot the issue so we can get a better handle about what is occuring. I will bring this up to the local technical supervisor for further review. As we get more information, we will keep you posted here.

Thanks,
Dallas

15
Cable Support / Re: New TiVo Service
« on: April 16, 2014, 03:50:32 PM »
Sounds like a plan. Sorry but there isn't a lot we can do remotely on our end for that particular issue.

16
Internet Support / Re: Warren, IL slow internet download
« on: April 16, 2014, 03:48:34 PM »
Thanks for running the test again. At this point I would recommend we get a tech out to check further into this. Can I get that scheduled for you?

Thanks,
Dallas

17
Internet Support / Re: Slow DL speed. 50701.
« on: April 16, 2014, 03:44:31 PM »
Hello

I apologize for the service issues there today. I checked over your modem and I am seeing that it is having trouble connecting to us. There aren't any issues reported in the area and other modems nearby are online with a solid connection. Are you having any problems with the TV service as well? Also, is there a splitter between the modem and the wall? If so, can you bypass that for a moment? Otherwise we may need to get a tech out to dig deeper into this.

Thanks,
Dallas

18
Internet Support / Re: Insanely slow download speeds
« on: April 16, 2014, 03:37:49 PM »
I'll get this scheduled and PM you the available dates.

Thanks,
Dallas

19
Internet Support / Re: Outage 36460
« on: April 16, 2014, 03:37:21 PM »
Hello

Your modem is online with a good signal and connected to the internet. I just ran a ping test from our headend to your modem and these were the results:

--- 10.215.160.216 ping statistics ---
50 packets transmitted, 50 received, 0% packet loss
rtt min/avg/max/mdev = 7.705/12.279/16.992/2.447 ms

Can you bypass your router, reset your modem and test the connection again?

Thanks,
Dallas

20
Internet Support / Re: Help with Internet dropping out
« on: April 16, 2014, 03:33:35 PM »
Do you notice if the lights on the modem changed when the connection dropped? Also, do you have any issues with the cable TV at the same time now?

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