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Messages - overclocked

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Pm Sent

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I found the modem, it is a cisco unit. I remember now how this did not get returned with the other equipment. I was using my own linksys modem after I started service with mediacom a few years ago and this modem was forgotten in the process.

It Would have helped if customer service had informed me they were missing a modem. Can you ship me a box and a label to return it?

My address has changed, I do not think you have it on file.

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Any update?

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I moved and disconnected service in February 2013. Returned the equipment by UPS. Called in to customer service to confirm that they received it and I had a zero balance. I receive notices in the mail saying I still owed $139 equipment fee. I called in and was asked to ignore the bill. Now it goes to collection and I receive a collection agency notice. I called in to customer service and a woman with a bad attitude gives me the same spiel asking me to ignore it.

Suffering Mediacom's terrible quality of service, both customer and poor internet speed because there were no other cable providers was bad enough, now even after disconnection I still get burnt by them. Incredible.

No wonder you are ranked the worst cable provider in the nation.

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Thanks

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The speeds seem to have dropped drastically recently. Please do send a tech out.

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Slow speeds pinging Cedar Falls, IA. I have rebooted both router and modem. Can you please check on your end?

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Internet Support / Re: Poor speeds in Dubuque IA 1.13 Mbps download
« on: June 06, 2012, 07:02:01 AM »
Tested at 7 AM CT with the same server in IL, speeds back to normal.

Might just be transient conditions on the internet I am thinking.

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Internet Support / Re: Poor speeds in Dubuque IA 1.13 Mbps download
« on: June 05, 2012, 10:08:02 PM »
OK thanks.

I do have a buried cable from wherever your junction box is outside into my home.  In the interim I'll retest tomorrow and report results.

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Internet Support / Re: Poor speeds in Dubuque IA 1.13 Mbps download
« on: June 05, 2012, 09:44:02 PM »
OK. Something is definitely flaky. Retested pinging aurora and I am back to 1 Mbps and a 402 ms ping time. I get the same result with speakeasy pinging chicago.

Switched to IE. Similar results. Can you recheck the levels on my modem? How is the server util on your end for my area?

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Internet Support / Re: Poor speeds in Dubuque IA 1.13 Mbps download
« on: June 05, 2012, 09:31:38 PM »
Thanks for checking the levels.

I did a reboot of the router and modem, that did not help. I examined the firefox processes and something was not right. The browser felt unresponsive as well, ping responses were > 200 ms. Rebooted the pc, and ping responses dropped by 90%. Speeds back to normal now even on wireless n 300 mbps.

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Internet Support / Re: Poor speeds in Dubuque IA 1.13 Mbps download
« on: June 05, 2012, 09:06:08 PM »
Does not really make a difference. With a router I typically get 11 MBPS+. The same with a direct wired connection to the modem. It has been slow today, more so this evening.

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Internet Support / Poor speeds in Dubuque IA 1.13 Mbps download
« on: June 05, 2012, 08:51:12 PM »
Sorry if this is a duplicate post, I tried earlier but the post attempt failed.

Tested on speedtest, getting 1.13 download, 0.44 upload. at 8:50 PM CT to a server in Aurora IL


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Internet Support / Re: Internet down in Dubuque IA..again
« on: December 06, 2011, 01:28:29 PM »
Could be. Unfortunatey not at home to do this...I will check in a bit.

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Internet Support / Re: Avoid Mediacom at all costs; worse ISP around.
« on: December 06, 2011, 12:25:38 PM »
The poor quality..what seems to be nationwide is'nt really the fault of the mods here. Blame their management - high quality infrastructure costs money. Why spend on this when there is no competition in rural areas? So the equation is simple, continue dishing out bad quality at high prices, let the field reps manage the complaints and fix them.

If you observe the mean time between failures as a metric, mediacom service has got to be amongst the worst in the nation.  At least the mods here are polite, not something that can be said for the rude people on the phone you get to talk to and which is why I have stopped calling in.

I can't wait to get out of the rural area I live in.

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Internet Support / Internet down in Dubuque IA..again
« on: December 06, 2011, 12:20:13 PM »
There was an outage in Dubuque Fri evening. Was resolved with poor speeds.

Seems to be business as usual....it has been down again from this morning.

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Internet Support / Re: Bad speeds Dubuque IA
« on: October 27, 2011, 06:23:57 PM »
Sadly, there is no competition in rural areas, so being the only internet cable provider, I guess mediacom can get away with reliability issues. Not that I am blaming the moderators here, just your executive leadership team.

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Internet Support / Re: Bad speeds Dubuque IA
« on: October 26, 2011, 10:06:41 PM »
I have seen 11 mbps at times but the reliability is very poor. Getting 4 tonight
45 days at 4 mbps? Wow...

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Internet Support / Re: Bad speeds Dubuque IA
« on: October 25, 2011, 09:11:15 PM »
Done

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