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Topics - tras

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Internet Support / internet problems
« on: September 08, 2012, 08:46:40 PM »
My internet has been in and out for the past few hours. Currently it is out and i am posting from a phone. I called mediacom and talked to  a someone. He said my signal to noise ratio looked bad. He also said that the coax cable coming from the wall should be in the spot labeled in on the splitter which it is not. I changed that. It did not help so i changed it back. Can you check my connection? They set up a tech call for Friday but if i have no internet at all, i need someone here sooner. Thanks.

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Internet Support / Outage in Carroll, IA?
« on: June 30, 2012, 08:19:52 PM »
I did not see Carroll listed for an outage but my internet is not working.

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Internet Support / Internet- Carroll, IA
« on: June 15, 2012, 02:01:58 PM »
Well, it has been about two months and the internet has worked great.  However, just this past week, I started having the same issues I had the last year.  I work from home and my work VOIP cuts out or I get kicked out of my VPN.  It has happened twice already this afternoon. (I've had my work look into the issue to make sure it is not the VPN and they always say that my latency is all over the board.) 

Will you please look at my connection?

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Internet Support / Internet Issues
« on: April 25, 2012, 11:32:31 AM »
I called the support line yesterday and have a tech scheduled for today.  I got a call from him about 15 minutes ago and he said he would be here in two minutes (he said he was in the driveway).  Well, he isn't here yet.  I tried calling him back and he did not pick up.  Did he have the wrong house?  The area code he called from was no where near my house (however, with cell phones that does not mean too much).

In this past 15 minutes, my internet went out again this time for only a few minutes.  It went out at 9:30 for 10 minutes and 10:20 for 20 minutes.  It did the same thing all last week.  The lights on the modem go out.  Please help.

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Internet Support / Connection issues- Carroll, IA
« on: November 16, 2011, 07:05:54 AM »
We've had this issue for awhile now.  Back in August, I had a tech out quite a few times with no good fix. The techs changed the modem and the line coming into the house.  I haven't had any issues for a month or so but it just started up again last week.  I don't fully get kicked off the internet but the internet starts to work really slowly.  Then, I check speedtest.net and it can't even calculate an upload speed.  The upload speed errors out.  The download speed is fine.  I work from home and can tell when this is happening because I get kicked off my vpn all the time.  Please help.

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